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Kudos0

Norton Family weekly email reports and wesite erroneously show no activity

Norton Family is installed on my daughters’ laptop and I am receiving email notifications if she attempts to visit a blocked website.

However, for the last month the weekly email reports erroneously show no activity for the  week.  I checked her browser history for period 10/6/13 through 10/12/13 and she is clearly using the laptop.

Additionally, the reports on https://onlinefamily.norton.com/ do not show any recent activity.

I logged onto my daughters pc using her account, and Norton family is running and working for both Chrome and IE.

I would appreciate your assistance in resolving this matter, the reporting features are one of the main reasons I purchased this product.

Replies

Kudos0

Re: Norton Family weekly email reports and wesite erroneously show no activity

Norton Family is installed on my daughters’ laptop and I am receiving email notifications if she attempts to visit a blocked website.

However, for the last month the weekly email reports erroneously show no activity for the  week.  I checked her browser history for period 10/6/13 through 10/12/13 and she is clearly using the laptop.

Additionally, the reports on https://onlinefamily.norton.com/ do not show any recent activity.

I logged onto my daughters pc using her account, and Norton family is running and working for both Chrome and IE.

I would appreciate your assistance in resolving this matter, the reporting features are one of the main reasons I purchased this product.

Kudos0

Re: Norton Family weekly email reports and wesite erroneously show no activity

Hi arenner,

Can you please let us know what version of Norton Family is installed on the machine?

Please send your Norton Family account email address to me by private message in the forum, so we can check the issue further.

Thanks,

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Norton Family weekly email reports and wesite erroneously show no activity

Thank you,

I installed Norton Family is 2.9.5.9. and that corrected the problem.

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