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Kudos0

Norton family will not run after install

I have managed to install it on 3 out of my 4 pc's but the last one just wont have it.

It downloads and goes threw the install ok as far as i can see, but then will not start up for me to log on to it.

Tried having someone from technial support do it but he only managed to remove all my other computers from the management page and did not get it to work ont this one

Replies

Kudos0

Re: Norton family will not run after install

I have managed to install it on 3 out of my 4 pc's but the last one just wont have it.

It downloads and goes threw the install ok as far as i can see, but then will not start up for me to log on to it.

Tried having someone from technial support do it but he only managed to remove all my other computers from the management page and did not get it to work ont this one

Kudos0

Re: Norton family will not run after install

Hi lychee,

Can you please tell us what happens after you install Norton Family on the machine (What you see that makes you think the program is not running)?

What operating system is running on the machine?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton family will not run after install

it dose not do anything, the installer says finished then nothing, no log in page, no icon in notifaction bar e.t.c

Kudos0

Re: Norton family will not run after install

Hi lychee,

I"ll be glad to setup a remote session with you to check it further if you are interested in having one with me.  Please send me a private message for details.

Also, can you also please let us know what all the security products and versions you have on the machine, ex, Norton 360?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton family will not run after install

i have norton internet security ver. 21.0.2.1 running on the pc,

Its really stupid that it wont work as it is working fine on my other 3 computers one of which is running the same operating systen and simmiler set up

Kudos0

Re: Norton family will not run after install

Hi lychee,

I've sent you a private message.  Please check it when you get a chance.

Thanks,

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Norton family will not run after install

I installed win 8.1 update from windows store, and family has now installed!!

Kudos0

Re: Norton family will not run after install

Hardly call that a fix, that's a workaround!?!

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