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Kudos0

Norton File Incompatible

Hi, I just upgraded my OS from 10.5 to 10.6. After the upgrade a message popped up saying that some software was incompatible with 10.6, specifically the file "com.symantec.navapdaemon.plist" which was placed under the main directory in a folder called Incompatible Software.

I have not been able to download any fix for this using Live Update and was wondering whether this leaves my computer compromised. Does anyone know whether there is a patch or some way to update this file so that NIS works properly on 10.6? I'm using Norton v10.4.

Thanks

Replies

Kudos0

Re: Norton File Incompatible

I am not clear which version you are using (there is no 10.4 that I'm aware of).  If you launch Norton AntiVirus, what is the version in the About Box (note: do not go the About... in the Norton QuickMenu)?  If it is prior to 11.0, that version is not 10.6 compatible, you would need to buy the newer version (NAV 11.1, or as part of NIS 4.1 if you are using NIS). 

If it is 11.x, but prior to 11.1.2, it may have some issues in 10.6 until you upgrade to 11.1.2 via LiveUpdate (but it sounds like you've tried that).  But I'm not aware of any case where Apple would move that plist, so if you do have 11.x then I may need to gather some further data, let me know if that's true.

Kudos0

Re: Norton File Incompatible

Thanks for your reply, Lee.

Sorry that was a typo, should have been 4.0 for NIS and 11.0.2 for the Anti Virus. This morning I reinstalled NIS and tried LiveUpdate but got the same Update Error message again.

The incompatibility issue between OSX 10.6.3 (or another 3rd party app?) and NIS 4.0 seemed to cause some corruption in the Firewall settings as well with changes I'd made earlier reverting back to default settings. This happened in the first install of NIS although it seems to be ok now.

One more thing. Except for this morning (unusual) I kept getting this error on the uninstaller.
 
'Nothing found to uninstall -- The Symantec Uninstaller did not find any Symantec products to uninstall. The Symantec Uninstaller removes Symantec  products from the current startup disk only.

I just checked and got the same 'Nothing found...' message again.

Am using an intel macbook pro.

Accepted Solution
Kudos0

Re: Norton File Incompatible

OK, thanks for the clarification.  In this case I think you need to upgrade to LiveUpdate 5.1.2 (it won't update itself to this version).  Please go here:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100414123129EN&ln=en_US

After doing that, updating to the latest NIS/NAV versions will hopefully solve the incompatibility issues, although I'm not sure it explains all the symptoms so let me know if there are still problems after the updates.

Kudos0

Re: Norton File Incompatible

The LiveUpdate file worked great and the issues I was having with the settings seem to have sorted themselves out. Thanks a lot for your help.



Kudos0

Re: Norton File Incompatible

Lee,

Re. symptoms, there seems to be a bug in NIS which I think appeared in one of the later updates. Actually it was mainly due to this bug which prompted me to reinstall OSX in the first place.

What I get is an intermittent flash, or "rip" across my screen (in no particular location). Usually it's horizontal and thin but not always.

Troubleshooting: I uninstalled NIS this morning and used my computer for a couple of hours (6 reboots) without any Norton product. For the time I was using it there were no screen problems.

I then reinstalled NIS 4.0. Initially with the earlier 4.0 version the bug did not show. It was only after using LiveUpdate to update to NIS 4.1.1 and then rebooting that the screen started acting funny again. I first noticed this bug perhaps about 3-4 weeks ago.

Am currently using OSX 10.6.8. although had the same problem with 10.6.3 too. 

Kudos0

Re: Norton File Incompatible

I am not aware of any issue like this.  I have trouble imagining how NIS would be introducing it, but I guess I can't rule it out.  Is there any pattern to when it occurs, such as when using some particular application?  Is it possible the 2 hour period was not long enough to be sure it wasn't occurring (i.e., how often does it happen)?

About the only way I can think you could narrow it down to a particular functionality in NIS would be to disable features one at a time (Firewall, AntiVirus, Norton Confidential) and see if it stops.

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