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Kudos0

Norton Firewall crashing when I click "Configure" under Connection Blocking

There isn't much more to tell you than it wasn't crashing before. It has happened everytime I clicked "Configure" under connection blocking (Like 20 times now). Also, before this happened it was crashing when I was scrolling through Connection blocking window. It is really annoying. 

Please help. Thanks. 

Other than that, the software is perfect. Keep up the good work. 

Edit: It should be noted that I am using 10.5.7 OSX on a Intel iMac. 

Another Edit: It is Norton Firewal 4.0.1 (14)

Message Edited by MasterMaiden on 06-06-2009 10:11 PMMessage Edited by MasterMaiden on 06-06-2009 10:19 PMMessage Edited by MasterMaiden on 06-06-2009 10:19 PM

Replies

Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

There isn't much more to tell you than it wasn't crashing before. It has happened everytime I clicked "Configure" under connection blocking (Like 20 times now). Also, before this happened it was crashing when I was scrolling through Connection blocking window. It is really annoying. 

Please help. Thanks. 

Other than that, the software is perfect. Keep up the good work. 

Edit: It should be noted that I am using 10.5.7 OSX on a Intel iMac. 

Another Edit: It is Norton Firewal 4.0.1 (14)

Message Edited by MasterMaiden on 06-06-2009 10:11 PMMessage Edited by MasterMaiden on 06-06-2009 10:19 PMMessage Edited by MasterMaiden on 06-06-2009 10:19 PM
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Process:         Norton Firewall [3089]
Path:            /Applications/Symantec Solutions/Norton Firewall.app/Contents/MacOS/Norton Firewall
Identifier:      com.symantec.nortonfirewall
Version:         4.0.1 (14)
Code Type:       X86 (Native)
Parent Process:  launchd [113]

Date/Time:       2009-06-07 11:49:39.250 -0230
OS Version:      Mac OS X 10.5.7 (9J61)
Report Version:  6
Anonymous UUID:  A2FC76D0-658D-472A-AD23-F310E54C0DAC

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000005c
Crashed Thread:  0

Thread 0 Crashed:
0   libSystem.B.dylib                 0x96aafb7e pthread_mutex_lock + 18
1   com.symantec.symbase              0x001a5286 ZStHoldReadWriteLock::FreeLockStack(void*) + 92
2   com.symantec.symbase              0x001a5426 ZStHoldReadWriteLock::ZStHoldReadWriteLock(ZReadWriteLock&, bool, bool) + 100
3   ...ec.sharedsettings.framework    0x00300cac ZssArray::Make(ZssArray**) + 800
4   ...ec.sharedsettings.framework    0x00304b97 ZssHash::ObjectForKey(ZssSymbol const*, ZssObject**) const + 37
5   ...ec.sharedsettings.framework    0x00305085 ZssHash::ObjectForKey(char const*, ZssObject**) const + 63
6   ....personalFirewall.framework    0x000fe1d4 SymFW::Application::copyBundlePath() + 52
7   com.symantec.nortonfirewall       0x0003f874 start + 246660
8   com.symantec.nortonfirewall       0x0004ac55 start + 292709
9   com.symantec.nortonfirewall       0x00047cdf start + 280559
10  com.apple.AppKit                  0x95305185 -[NSOutlineView _delegateWillDisplayCell:forColumn:row:] + 92
11  com.apple.AppKit                  0x95304d0d -[NSTableView preparedCellAtColumn:row:] + 1057
12  com.apple.AppKit                  0x9530480c -[NSTableView _drawContentsAtRow:column:withCellFrame:] + 56
13  com.apple.AppKit                  0x9530477a -[NSOutlineView _drawContentsAtRow:column:withCellFrame:] + 99
14  com.apple.AppKit                  0x95303d42 -[NSTableView drawRow:clipRect:] + 872
15  com.apple.AppKit                  0x952a9130 -[NSTableView drawRowIndexes:clipRect:] + 363
16  com.apple.AppKit                  0x952a8fba -[NSOutlineView drawRowIndexes:clipRect:] + 122
17  com.apple.AppKit                  0x952a7c14 -[NSTableView drawRect:] + 2199
18  com.apple.AppKit                  0x9533822c -[NSView _drawRect:clip:] + 3853
19  com.apple.AppKit                  0x95336d23 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1050
20  com.apple.AppKit                  0x953370ba -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
21  com.apple.AppKit                  0x953370ba -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
22  com.apple.AppKit                  0x953370ba -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
23  com.apple.AppKit                  0x953370ba -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
24  com.apple.AppKit                  0x953370ba -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
25  com.apple.AppKit                  0x953370ba -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
26  com.apple.AppKit                  0x95335679 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 759
27  com.apple.AppKit                  0x95334fbb -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 306
28  com.apple.AppKit                  0x95331adf -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
29  com.apple.AppKit                  0x952724b3 -[NSView displayIfNeeded] + 933
30  com.apple.AppKit                  0x95272061 -[NSWindow displayIfNeeded] + 189
31  com.apple.AppKit                  0x9532dc37 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1354
32  com.apple.AppKit                  0x9536fb8f -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 785
33  com.apple.AppKit                  0x9536f5f7 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 1033
34  com.symantec.nortonfirewall       0x0000fefb start + 51723
35  com.symantec.nortonfirewall       0x0000b1f6 start + 32006
36  com.apple.AppKit                  0x953414cb -[NSApplication sendAction:to:from:] + 112
37  com.apple.AppKit                  0x95341408 -[NSControl sendAction:to:] + 108
38  com.apple.AppKit                  0x9534128e -[NSCell _sendActionFrom:] + 169
39  com.apple.AppKit                  0x953408e7 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1827
40  com.apple.AppKit                  0x9534013a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 541
41  com.apple.AppKit                  0x9533f9f4 -[NSControl mouseDown:] + 888
42  com.apple.AppKit                  0x9533e133 -[NSWindow sendEvent:] + 5381
43  com.apple.AppKit                  0x9530acd9 -[NSApplication sendEvent:] + 2941
44  com.apple.AppKit                  0x9526862f -[NSApplication run] + 847
45  com.apple.AppKit                  0x95235834 NSApplicationMain + 574
46  com.symantec.nortonfirewall       0x000035ec start + 252
47  com.symantec.nortonfirewall       0x00003519 start + 41

Thread 1:
0   libSystem.B.dylib                 0x96aa8286 mach_msg_trap + 10
1   libSystem.B.dylib                 0x96aafa7c mach_msg + 72
2   libSystem.B.dylib                 0x96b1d1e7 mach_msg_server + 675
3   ...ec.sharedsettings.framework    0x00309292 ZssStString::operator=(ZssSymbol*) + 1508
4   libSystem.B.dylib                 0x96ad9155 _pthread_start + 321
5   libSystem.B.dylib                 0x96ad9012 thread_start + 34

Thread 2:
0   libSystem.B.dylib                 0x96af76fa select$DARWIN_EXTSN + 10
1   libSystem.B.dylib                 0x96ad9155 _pthread_start + 321
2   libSystem.B.dylib                 0x96ad9012 thread_start + 34

Thread 3:
0   libSystem.B.dylib                 0x96ad89c6 kevent + 10
1   libSystem.B.dylib                 0x96ad9155 _pthread_start + 321
2   libSystem.B.dylib                 0x96ad9012 thread_start + 34

Thread 4:
0   libSystem.B.dylib                 0x96aaf46e __semwait_signal + 10
1   libSystem.B.dylib                 0x96ad9dcd pthread_cond_wait$UNIX2003 + 73
2   libGLProgrammability.dylib        0x9098ab32 glvmDoWork + 162
3   libSystem.B.dylib                 0x96ad9155 _pthread_start + 321
4   libSystem.B.dylib                 0x96ad9012 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x96aafb7d  ecx: 0x00000000  edx: 0x00000000
  edi: 0x0000005c  esi: 0x0000005c  ebp: 0xbfffd698  esp: 0xbfffd660
   ss: 0x0000001f  efl: 0x00010286  eip: 0x96aafb7e   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x0000005c

Binary Images:
    0x1000 -    0x95fea +com.symantec.nortonfirewall 4.0.1 (14) /Applications/Symantec Solutions/Norton Firewall.app/Contents/MacOS/Norton Firewall
   0xf9000 -   0x123feb +com.symantec.personalFirewall.framework 4.0.1 (14) /Library/PrivateFrameworks/SymPersonalFirewall.framework/Versions/A/SymPersonalFirewall
  0x175000 -   0x187ffb +com.symantec.SymAppKitAdditions 2.2 (47) <06f19e5b0ab9976ff1505dc24503ac77>
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

/Library/PrivateFrameworks/SymAppKitAdditions.framework/Versions/B/SymAppKitAdditions
  0x19b000 -   0x1bafef +com.symantec.symbase 2.2 (47) /Library/PrivateFrameworks/SymBase.framework/Versions/B/SymBase
  0x1d1000 -   0x1fdfe2 +com.symantec.daemon.framework 1.2 (27) <987f99fce9352718dbc736e68ed03902> /Library/PrivateFrameworks/SymDaemon.framework/Versions/A/SymDaemon
  0x24b000 -   0x28afe3 +com.symantec.framework.fw 1.0.1 (6) /Library/PrivateFrameworks/SymFirewall.framework/Versions/A/SymFirewall
  0x2a8000 -   0x2bffef +com.symantec.internetSecurity.framework 1.2.1 (6) <c6e64547a5d855981371eeaf0b3c7060> /Library/PrivateFrameworks/SymInternetSecurity.framework/Versions/A/SymInternetSecurity
  0x2d0000 -   0x2d8fe7 +com.symantec.ips 1.3.1 (6) /Library/PrivateFrameworks/SymIPS.framework/Versions/A/SymIPS
  0x2e9000 -   0x2f2fff +com.symantec.liveupdate.SymIR 5.1.0 (36) /Library/PrivateFrameworks/SymIR.framework/Versions/A/SymIR
  0x2fb000 -   0x317ffb +com.symantec.sharedsettings.framework 1.2 (57) /Library/PrivateFrameworks/SymSharedSettings.framework/Versions/A/SymSharedSettings
  0x329000 -   0x34efe2 +com.symantec.uiagent.framework 2.0 (50) <cefcf00de2fddbedaf6f8bc40be93186> /Library/PrivateFrameworks/SymUIAgent.framework/Versions/A/SymUIAgent
  0x37c000 -   0x37cffc +com.growl.GrowlSafariLoader 1.0 (1.1) /Library/InputManagers/GrowlSafari/GrowlSafariLoader.bundle/Contents/MacOS/GrowlSafariLoader
  0x38d000 -   0x38ffff +com.Logitech.Control Center.Scroll Enhancer Loader 2.6.0 (2.6.0) /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
  0x395000 -   0x395ffe +com.symantec.inputmanager 1.2.1 (36) <71c4d555d1c183d328b02730d231059a> /Library/InputManagers/Norton Confidential for Safari/Norton Confidential for Safari.bundle/Contents/MacOS/Norton Confidential for Safari
  0x39b000 -   0x39dfff +net.culater.SIMBL 0.8.2 (8) /Library/InputManagers/SIMBL/SIMBL.bundle/Contents/MacOS/SIMBL
  0x3a4000 -   0x3a6fff +com.Logitech.Control Center.Scroll Enhancer 2.6.0 (2.6.0) /Library/Application Support/Logitech/LCC Scroll Enhancer.bundle/Contents/MacOS/LCC Scroll Enhancer
  0x3ad000 -   0x3aefff +com.fluoridatedcode.stoplight ??? (1.1) /Library/Application Support/SIMBL/Plugins/StoplightHack.bundle/Contents/MacOS/StoplightHack
0x25398000 - 0x25590fff  com.apple.RawCamera.bundle 2.0.14 (436) <a8dd51882088fae463f33bc0674583e8> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x25d8f000 - 0x25d94ff3  libCGXCoreImage.A.dylib ??? (???) <3a78abc535c80f9819931b670da804a2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x26835000 - 0x26851ff7  GLRendererFloat ??? (???) <927b7d5ce6a7c21fdc761f6f29cdf4ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
0x269f2000 - 0x26b77fe3  GLEngine ??? (???) <3bd4729832411ff31de5bb9d97e3718d> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x26ba5000 - 0x26f0efe8  com.apple.GeForce8xxxGLDriver 1.5.44 (5.4.4) <59268db992cb4c6d08ca7b5bba366863> /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/GeForce8xxxGLDriver
0x8fe00000 - 0x8fe2db43  dyld 97.1 (???) <b0ea42e222a36a182e4ea30c3d71ce68> /usr/lib/dyld
0x90003000 - 0x9088efff  com.apple.WebCore 5528.18 (5528.18.1) <5b75c5397b63b4229dcc5f2e99958eeb> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x90892000 - 0x90898fff  com.apple.print.framework.Print 218.0.3 (220.2) <5b7f4ef7c2df36aff9605377775781e4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x90963000 - 0x90e34fbe  libGLProgrammability.dylib ??? (???) <7f18294a7bd0b6afe4319f29187fc70d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x90e35000 - 0x90f6eff7  libicucore.A.dylib ??? (???) <cac059ebdac7d9a63ee0f7a648c9f6cf> /usr/lib/libicucore.A.dylib
0x90f6f000 - 0x90f87fff  com.apple.openscripting 1.2.8 (???) <54ab21172b8b3caa601dde44872a9c0d> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x90f88000 - 0x90f8fff7  libCGATS.A.dylib ??? (???) <211348279493364e9920adc86484cedd> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9114d000 - 0x91214ff2  com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x912c6000 - 0x91684fea  libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x91685000 - 0x91695fff  com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <7bd1ec22c47e62a11b34d7ba66606e2e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x916e3000 - 0x916eaffe  libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x916eb000 - 0x9170affa  libJPEG.dylib ??? (???) <348a77547e3646c80704ddfd88f6e008> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91765000 - 0x9177dff7  com.apple.CoreVideo 1.6.0 (20.0) <dd60118bac9aefaf88d9ab44558f05c4> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x917e5000 - 0x9188cfeb  com.apple.QD 3.11.56 (???) <a94d0f5438b730e88e5efdb233295c52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9188d000 - 0x919d3ff7  com.apple.ImageIO.framework 2.0.4 (2.0.4) <c0d51a3b27fe6977d8db45c84c7ff46b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a42000 - 0x91abffef  libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x91ac0000 - 0x91ad6fff  com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x91ad7000 - 0x91ad8ffc  libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0x91f9a000 - 0x92026ff7  com.apple.framework.IOKit 1.5.2 (???) <97b9f9d584f48891377f0481b9104434> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9209f000 - 0x9212bff7  com.apple.LaunchServices 290.3 (290.6) <bdba267184df88bd5b8e2116ea903872> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x92227000 - 0x92245ff3  com.apple.DirectoryService.Framework 3.5.6 (3.5.6) <daa1307737197c7757f44f16370249dc> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x92246000 - 0x9254efff  com.apple.HIToolbox 1.5.5 (???) <b17766e3d8800a73f534c41f624f5ac4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9259e000 - 0x92631fff  com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x92632000 - 0x926e2fff  edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x926e3000 - 0x9295ffe7  com.apple.Foundation 6.5.8 (677.24) <aa84b0383891378c348ffa4a94853082> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92960000 - 0x93000fe3  com.apple.CoreGraphics 1.409.3 (???) <25dceb14af3455b768f56e8765ecf3ca> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x93007000 - 0x9300bfff  libGIF.dylib ??? (???) <713b902cb8f54365b1c78ff3507494a7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x93016000 - 0x9301afff  libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x93041000 - 0x9304fffd  libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x93050000 - 0x9310afe3  com.apple.CoreServices.OSServices 227 (227) <30cebcb68b1b571df7d77474e0c31556> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x9310b000 - 0x931affec  com.apple.CFNetwork 438.10 (438.12) <fde64bbb20532794396fb21911ccaa98> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x931ed000 - 0x931edffd  com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x931ee000 - 0x931f7fff  com.apple.speech.recognition.framework 3.7.24 (3.7.24) <73cf6b3c5ddf94d7ce9ae2c81c1b558c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x931f8000 - 0x931fbfff  com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x931fc000 - 0x93255ff7  libGLU.dylib ??? (???) <a3b9be30100a25a6cd3ad109892f52b7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x93256000 - 0x9326bffb  com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x9326c000 - 0x9331effb  libcrypto.0.9.7.dylib ??? (???) <9d714c92872a93dd127ea8556b2c8945> /usr/lib/libcrypto.0.9.7.dylib
0x9331f000 - 0x933a9fe3  com.apple.DesktopServices 1.4.8 (1.4.8) <3065de6531ce839c7cb5b6dd70e03f4f> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x933aa000 - 0x933b7fe7  com.apple.opengl 1.5.10 (1.5.10) <5a2813f80c9441170cc1ab8a3dac5038> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x933b8000 - 0x93401fef  com.apple.Metadata 10.5.2 (398.25) <bf7f665f6ad79df3a8355b41fa1ed207> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x93402000 - 0x93569fef  com.apple.JavaScriptCore 5528.18 (5528.18.1) <98b6851da6f816da816e83e4747656e0> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9356a000 - 0x935c7ffb  libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x945a4000 - 0x945b4ffc  com.apple.LangAnalysis 1.6.4 (1.6.4) <5c122260176a6bcd9da8c7f8bb567b34> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x945cd000 - 0x9460efe7  libRIP.A.dylib ??? (???) <69bd09fcd8d8b235cee7a405290d6818> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x94733000 - 0x9473efe7  libCSync.A.dylib ??? (???) <9e3544fe087bb4dc760b7afe0850dd6c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

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Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Thanks for the Crash Report. I'm at WWDC this week, but I will try and take a look at it and get back to you sometime next week.

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Thank you
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Just an idea off the top of my head: Please try quitting Norton Firewall and then deleting the UI preferences for Norton Firewall, stored in your hom ~/Library/Preferences/com.symantec.nortonfirewall.plist. If you have trouble finding them, copy that path to the Clipboard, then go to the Finder and choose "Go to Folder" from the Go menu. Then paste that path, and hit return. This should show the file in the Finder. Then drag it to the trash, and re-launch Norton Firewall. 

If that works, please send me the preferences file from the Trash so I can take a look at it.

Thanks,

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Ummm.... the thing is I reinstalled Norton Firewall over the weekend, but I save the Norton firewall configuration settings (The NFPX file). I just imported it, and now it is crashing it again like it was before.

Also, what you just asked me to do didn't work.

 but this is the file

bplist00Ü _NSWindow Frame AdvancedSettings_&NSNavBrowserPreferedColumnContentWidth_SuppressClearWarning_NSNavSidebarWidth_NSWindow Frame Settings_NSSplitView Subview Frames Log_NSWindow Frame Log\Open Windows_!NSNavPanelExpandedSizeForOpenMode_NSNavLastRootDirectory_NSWindow Frame Reporting_NSNavLastCurrentDirectory_658 530 603 488 0 0 1920 1178 #@g@#@]@_550 386 820 680 0 0 1920 1178 ¢_.0.000000, 0.000000, 215.000000, 217.000000, NO_0216.000000, 0.000000, 554.000000, 217.000000, NO_372 757 770 239 0 0 1920 1178  Z{518, 400}[~/Documents_655 603 610 391 0 0 1920 1178 _~/Documents/Norton Security!Clƒ—±Òçô1Lh‰’“œ½Àñ$EFQ]~œ

I also saved the settings from the last installation. 

Message Edited by MasterMaiden on 06-10-2009 10:28 PM
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Hi any update on this, and also my mac just crashed after I opened Norton Firewall(and has happened many times before) it was just after an update, I got "You must restart your computer before update ....e tc" and then i opened Norton firewall, and then crashed. :(
Kudos1 Stats

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

A fix for the issue you just reported is already in the works. I can't say as to when it will ship because I don't want to make any promises I can't keep.

As for the original crash you got--I tried to work around the problem in the code, but we can't fix the underlying issue  without reproducing the crash. So far we've had no luck. If you can send me a private message with your e-mail address in it, I will contact you privately. We will need a copy of your exported settings file (the npfx file). If deleting the com.symantec.nortonfirewall.plist file did not fix the problem, the issue must be in your firewall settings, and we'll need a copy of them to try and reproduce the issue.

Thanks,

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

I am as of today having the same issue with the connection blocking of my Norton Firewall.  If I am in Norton Firewall and I go under the tab Firewall settings and I click configure under connection blocking, my Norton Firewall crashes.  I'm at 20 something crashes now...

I deleted  ~/Library/Preferences/com.symantec.nortonfirewall.plist to see if it would work but it didn't.

Back in June you were saying that you were working a fix for this issue.  It's september (tomorrow) now.  Do you have a fix ?

I really like your product but ever since I bought it, issues keep popping up that need fixing at a later unknown date.  I feel as if I am using a beta version that I paid for...  Out of (more or less) a year that I've bought it's been working properly a third of that time.

Not that many people would buy a car and settle for it to work only a month out of three.  I don't think it's your fault personally but is it a lack of ressource or ...

Thanks, 

Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Sorry for the delay—I know, because it is frustrating to us too. It's just bad timing; Apple announced their ship date for Mac OS X "Snow Leopard" right around June when this issue surfaced, so we have been working non-stop since then to make our products compatible with Snow Leopard. This issue was actually fixed as I indicated, but we are releasing the fix with our Snow Leopard update. I don't have a release date unfortunately, but I will definitely keep you posted.

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Hi,

I'm running OS 10.6.1 and have updated Norton IS for Mac to the latest version. Firewall is 4.0.1

My problem is this:

I open Norton Firewall

Click on "Firewall Settings" Tab to bring me to that section.

Click on the lock to make change and authenticate.

When I click on "Configure" under Connection Blocking the program crashes and I get one of those fun error windows with a massive amount of information.

Any clue why this happens and what to do to fix?

Clay Bergen

Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

I have the same problem.

I installed the program yesterday, and was fine, but today I cannot access the control panel. Tried rebooting the computer. 

If I deactivate the firewall I can access the panel, although I cannot configure what will be its functions when activated.

I send attached the generated report.

Thanks

File Attachment: 
Kudos1 Stats

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Thanks for the crash report.

This problem has been fixed and will be in our release scheduled for  later this month. Mike has announced the date as November 17th when this will be released for our English customers. 

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

having a similar problem using Norton Firewall  Vers 4.0.1 (14)

Mac 10.4.11

this just started a few days ago -- the "click the lock to prevent further changes" does not stay set.  It reverts to open seconds after i click it for all of the tabs.  Also, under the "Firewall Settings"  Whenever I click the "lock" the radio button for "Connection Blocking" changes to "off" -- this goes back to on when the "Lock" gos back to open.

Kudos0

Re: Norton Firewall crashing when I click "Configure" under Connection Blocking

Both of these issues will be fixed "really, really" soon. Like, next week—but don't hold me to that. Just sit tight. Things are a little hectic right now since we're so close to shipping but both of these bugs were fixed very early on in the cycle.

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec

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