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Kudos0

Norton Firewall not activated

Ive been online with Norton team for two days, and spoken to six people, who cannot seem to resolve the issue of Norton Firewall automatically switching off and with no access to activate.

All firewall functions are greyed out.

Can someone fix it?

They have scanned and rescanned and then performed more scans online and there is no virus 

Labels: Firewall

Replies

Kudos0

Re: Norton Firewall not activated

Have you recently reactivated your subscription?

Kudos0

Re: Norton Firewall not activated

No i havent. The same subscription

Kudos0

Re: Norton Firewall not activated

I forgot to also note, they have removed and reinstalled my norton software twice in the last two days

Kudos0

Re: Norton Firewall not activated

I/m having the same issue ...

Kudos0

Re: Norton Firewall not activated

Norton was not only deactivating its own firewall, but preventing Windows Defender from operating. And without notice. So you are exposed without knowing.

So i deleted Nortons, and cancelled the subscription Useless tool that pretends to be protecting your computer.

Kudos0

Re: Norton Firewall not activated

Norton was not only deactivating its own firewall, but preventing Windows Defender from operating.

Disabling Windows Defender is normal for any third party security product. It is not recommended to have more than one real time AV product running at the same time. That can cause conflicts that can actually make your system more vulnerable to attacks.

I understand you have moved on, but to try to understand what was happening.   When you could not change any firewall settings, were you using a Windows admin account? You cannot change most Norton settings from a Standard Windows user account.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Firewall not activated

Just to correct you, i was using the admin account. 6 people also remotely accessed my computer from Nortons and every one of them could not reactivate, and when they did, it remained active for 5 mins and then deactivated.

I understand what was happening. And i think Norton's staff may have known what was happening

Kudos0

Re: Norton Firewall not activated

I talked with norton support , they set Windows defender firewall to automatic in services , then restarted the computer  and the norton firewall is back working  100 % ..

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