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Kudos0

Norton forced credit card

Who is the major idiot that forced this automatic renewal system?? What the hell is the big idea? This will be the last time I purchased norton security because of this forced renewal shit. I purchased electronic download version from store and that should be enough. I shouldn't have to put my credit card information to you because I have already bought the stupid program. Are you just collecting information for fun?

Replies

Kudos0

Re: Norton forced credit card

C_A -__-,
I called customer support, gave the agent my product key, and he renewed my subscription. According to the agent, the policies have not changed and I should not have to enroll if I purchased a product key from a third party.

https://community.norton.com/en/comment/8154141#comment-8154141


Users may enroll or cancel Automatic Renewal & remove payment method at anytime.
Please review > Update Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v52531049

 

  • You are enrolled in the Automatic Renewal service at the following times:

    • When you purchase a Norton subscription from the Norton Online store

    • When you first set up Norton after purchasing from a retail store or a Symantec affiliated online third-party website

    You can also enable Norton Automatic Renewal by signing in to you Norton account.

Please review > Norton Automatic Renewal Service Help
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558


jerkkis:
Who is the major idiot that forced this automatic renewal system?? What the hell is the big idea? This will be the last time I purchased norton security because of this forced renewal shit. I purchased electronic download version from store and that should be enough. I shouldn't have to put my credit card information to you because I have already bought the stupid program. Are you just collecting information for fun?

Users may submit their concerns thru Norton Feedback & Product Suggestions.

Kudos0

Re: Norton forced credit card

Never posted here before and it seems very complicated.  Might be wrong place to ask but I am wondering why you have to cancel your subscription before you can opt out of automatic renewal.  It makes it look as though you will have no further cover if you are not signed up to automatic renewal.  I feel slightly threatened by this.  I think my credit card might be near its renewal date anyway, and if not I will just change it.  I fully intend to keep Norton, but you are right to say that this treatment makes it very tempting to just abandon it.

Kudos2 Stats

Re: Norton forced credit card

shelagh:

Never posted here before and it seems very complicated.  Might be wrong place to ask but I am wondering why you have to cancel your subscription before you can opt out of automatic renewal.  It makes it look as though you will have no further cover if you are not signed up to automatic renewal.  I feel slightly threatened by this.  I think my credit card might be near its renewal date anyway, and if not I will just change it.  I fully intend to keep Norton, but you are right to say that this treatment makes it very tempting to just abandon it.

Um, why do you think that you have to cancel your subscription before you can opt out of Automatic Renewal.

I need to manage Automatic Renewal and Subscription settings

Norton account is the place where you can manage your Automatic Renewal Service. You can enroll in Automatic Renewal Service to stay protected or turn it off to prevent future automatic billing and renewal. For more information about Automatic Renewal Service and why you should enroll, read Norton Automatic Renewal Service Help.

How do I turn on or turn off Norton Automatic Renewal Service?

  1. Sign in to Norton to update Norton Automatic Renewal Service.

  2. In the My Subscription tab, next to the Active Norton product for which you want to update Automatic Renewal, move the slider to turn it on or off.

  3. Follow the on-screen instructions.

Please review > Update Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v52531049

Users may enroll or cancel Automatic Renewal & remove payment method at anytime.


I want to turn off my Automatic Renewal Service

  1. Go to the My Subscription tab.

  2. Move the Automatic Renewal switch next to your Norton service to OFF.

  3. In the Turn Off Automatic Renewal page, click Turn Off.

  4. Click Close.

    If your Norton subscription includes Norton Virus Protection Promise, you will no longer receive Norton Virus Protection Promise and other benefits associated with it once you turn off the service. Norton prompts you to manually renew the subscription when it expires next time.

Please review: Update your Norton account settings
https://support.norton.com/sp/en/us/home/current/solutions/v54033503

Users may enroll or cancel Automatic Renewal & remove payment method at anytime.

Kudos0

Re: Norton forced credit card

We have been getting pop-ups from Nortons telling us to update our credit card.  We naturally thought this was because we CANCELLED our auto-subscribe year before last.  Then we paid at the time on a card last year, due on 11 Dec annually.  Seems that the auto-renewal kicked back in when we made the payment last year.

Anyway, today I get an email telling me that the auto-subscription for the next 12 months has been received!  Today is NOT 11 Dec.  Today is 9 Nov!

We budget and make preparations for certain payments, then this auto-payment jumps in a month early and throws it all out the window!

Then I spend 20 minutes listening to adds and elevator music on the phone, before hanging up in disgust, when I try to talk to Norton support.

Last time Norton.  I may still go to our legal advisor with this matter.

Kudos0

Re: Norton forced credit card

Users may enroll or cancel Automatic Renewal & remove payment info at anytime.
Please review > Update Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v52531049

Please review > Norton Automatic Renewal Service Help
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558


Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please review > Requesting a Norton Automatic Renewal refund
https://support.norton.com/sp/en/us/home/current/solutions/v58152553

Please review > What is the Norton cancellation and return policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023


--> Chat with Official Norton Support   --|--> Call Official Norton Support 


Kudos0

Re: Norton forced credit card

I'm done with Norton over this issue. I will not hand over bank details, regardless if you can delete them afterwards. With Norton Security auto-renewal was (OPTIONAL) so why isn't it the case with Norton 360? If I was willing to enter my payment details, I wouldn't be using pre-paid codes. 

Kudos0

Re: Norton forced credit card

C_A -__-,
I called customer support, gave the agent my product key, and he renewed my subscription.

According to the agent, the policies have not changed and I should not have to enroll if I purchased a product key from a third party.

https://community.norton.com/en/comment/8154141#comment-8154141

--> Chat with Official Norton Support   --|--> Call Official Norton Support 

I'm done with Norton over this issue. I will not hand over bank details, regardless if you can delete them afterwards. With Norton Security auto-renewal was (OPTIONAL) so why isn't it the case with Norton 360? If I was willing to enter my payment details, I wouldn't be using pre-paid codes. 

--> Chat with Official Norton Support   --|--> Call Official Norton Support   

Kudos0

Re: Norton forced credit card

This just seems like a round-about-way to redeem a code that was previously easy to input and activate. This way will probably only work while they still have to support Norton Security. 

Kudos0

Re: Norton forced credit card

Kudos0

Re: Norton forced credit card

I guess Norton shouldn't be printing on its packaging.

Enrollment and Activation and Online: Credit Card or PayPal required for activation and use. 

Kudos0

Re: Norton forced credit card

 *Important pricing terms, offer details and disclosures

  • Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. 
  • By subscribing, you are purchasing a recurring subscription which will automatically renew after the first term.
  • The price quoted today is valid for the first term of your subscription. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance. 
  • You can cancel your subscription at my.norton.com or by contacting Member Services & Support. For more details, please visit the Return Policy.
  • Your subscription includes protection updates and features that may be added, modified or removed subject to the acceptance of the Customer Agreement.
  • The number of supported devices allowed under your plan are for personal or household use only. Not for commercial use. If you have issues adding a device, please contact Member Services & Support.

2 To be eligible for the Virus Protection Promise, you must have a qualifying subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that subscription directly from Symantec, or activate automatic renewal with Symantec.


philipdean:
I guess Norton shouldn't be printing on its packaging.
Enrollment and Activation and Online: Credit Card or PayPal required for activation and use. 

Legalese is intended for anyone considering Norton. 
If you're a current Norton user. 
Contact Support regarding all subscription matters. 

--> Chat with Official Norton Support   --|--> Call Official Norton Support 


Norton End User License and Services Agreement
https://us.norton.com/nortonservices/guarantee/protection-promise

Norton may not satisfy all users, all the time. 

Kudos0

Re: Norton forced credit card

Says nothing about taking the auto-payment out a MONTH before it is actually due!

Kudos0

Re: Norton forced credit card

Contact Support regarding all subscription matters.
 Chat with Official Norton Support   | Call Official Norton Support 

Kudos0

Re: Norton forced credit card

When you try to TALK to Norton Support, but give up after 40 minutes waiting on the phone.  Why were we charged a month before the subscription was due??????????????????

Kudos0

Re: Norton forced credit card

ProvoBob:
Why were we charged a month before the subscription was due? 

Once you're subscribed, the billing method that you stored in your account will be charged to renew your subscription at the then-applicable renewal subscription price, until you cancel. We will send you an email with price, term, and related details before we charge you, so that you know it is coming.

  • Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the applicable renewal subscription price (monthly or annual), until you cancel.

    If your subscription renews annually, we will send you an email (between 30 to 45 days prior to your renewal) with price, term, and related details before we charge you, so that you know it is coming.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN 


Maybe, ask for refund within 60 days

Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507


ProvoBob:
Why were we charged a month before the subscription was due?

Norton Community is primarily peer-to-peer support. 
Community members do not know anything about your subscription.

If you're a current Norton user.
Contact Official Norton Support regarding all subscription matters.

 Chat with Official Norton Support   --|-- Call Official Norton Support 


Kudos0

Re: Norton forced credit card

There was NO warning email that the subscription was coming out.  What's more, it should NOT have come out till 11 Dec!!!!!!!

How hard is it to get this through to you people???????

It took the funds, without any pre-warning, from our account A MONTH EARLY!!!!

This has stuffed up our budgeting system with Christmas coming up you idiots!

Kudos0

Re: Norton forced credit card

Kudos0

Re: Norton forced credit card

I tried to "chat" the other night and gave up after waiting so long on the phone.

What's it got to with "Updating my account settings"?

Kudos0

Re: Norton forced credit card

ProvoBob:

What's it got to with "Updating my account settings"?

Update Norton account

You can change your billing information, Automatic Renewal Service, email address, account password, and email preferences in the Norton account. Select one of the following that best describes your situation:

I need to update my billing information

I need to manage Automatic Renewal and Subscription settings

I need to change my email address

I need to change my password

I need to update my email preferences

ProvoBob:
I tried to "chat" the other night and gave up after waiting so long on the phone.

Please try to reach Official Norton Support at a convenient time.  Try Chat Support?

@ProvoBob
I just reached Chat Support agent in one minute.  Sign In before trying to reach Chat Support.

Kudos0

Re: Norton forced credit card

None of that would change when it gets paid.  Who authorised Norton to take the payment a month early????

Kudos0

Re: Norton forced credit card

Contact Support regarding all subscription matters.
 Chat with Official Norton Support   | Call Official Norton Support 

I just reached Chat Support agent in one minute.  Sign In before trying to reach Chat Support.

Kudos0

Re: Norton forced credit card

"Contact Support regarding all subscription matters." 

This is a recording that is used when they don't want the general public to know about problems.

Kudos0

Re: Norton forced credit card

Kudos0

Re: Norton forced credit card

ProvoBob:

There was NO warning email that the subscription was coming out.  What's more, it should NOT have come out till 11 Dec!!!!!!!

How hard is it to get this through to you people???????

It took the funds, without any pre-warning, from our account A MONTH EARLY!!!!

This has stuffed up our budgeting system with Christmas coming up you idiots!

Have you checked your spam folder to see if the email went there?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton forced credit card

One of the first places I checked.

Kudos0

Re: Norton forced credit card

Why a month early????   Is that question so bloody hard for Norton to answer???

Kudos0

Re: Norton forced credit card

ProvoBob :
Why a month early?

Maybe, ask Official Norton Support why Norton took renewal payment, without pre-renewal emails, from your account a month early.   

  1. What is your product expiration date. 
  2. What is your renewal payment date. 

Maybe, 30 days early credit card transaction was just a small test draw to confirm an active account. 
I wonder if your credit card issuer chose payment date to process your Norton product reoccurring payment.  
I urge you to find out what happened.  You were supposed to receive pre-renewal emails.  I get emails from Norton at old, seldom used email accounts.  Maybe, pre-renewal emails went to an old email account or to wrong email address.
I do not use Automatic Renewal.  
I urge you to find out what happened. 
Chat with Official Norton Support  | Call Official Norton Support 

Norton Community is primarily peer-to-peer support. 
Community members do not have access to Norton user accounts.
Community members do not have access to Norton user payment information.
Community members do not have access to Norton user subscription details.

Maybe, you'd be better served:  

  1. Turn Off Automatic Renewal. 
  2. Remove payment information. 
  3. Request Norton refund.

Regards w Respect

Kudos0

Re: Norton forced credit card

Sharing !
The following link, is worth a read ?

https://www.thisismoney.co.uk/money/experts/article-7661313/Can-online-f...
Thought you controlled your 'MONEY' ? MAY-B-NOT !
SinecoalCirph4.

Kudos0

Re: Norton forced credit card

Why a month early????   Is that question so bloody hard for Norton to answer???

I cannot find documentation on this, but in the past, it has been noted that the payment is taken before the renewal date to ensure continued service. In case the payment is not honoured for some reason, there is still time for Norton to notify the user to arrange a valid payment.

If you did not receive the email notifying you of the pending payment, you need to find out why, and where that email might have gone. Have you changed email addresses since you last purchased/renewed your Norton?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton forced credit card

FWIW ~
My auto-pay digital payments are paid on their due date.
My manual-pay digital payments are scheduled to pay on their due date.

Norton could offer nn? days grace period for late auto-renew pay.
Norton could charge penalty for late auto-renew pay.
Or, Norton auto-renew pay terms are = nn? days before subscription end date.

I don't recall auto-renew pay terms documentation = nn? days before end date.
I do recall @peterweb "payment is taken before the renewal date to ensure continued service".
I do recall:

You are automatically billed each month or year, depending on your selection, so your protection is up to date and active without having to worry about it.
We will send you an email with price, term, and related details before we charge you, so that you know it is coming.

DOCID: kb20080417115558EN

Granted, 1 month before on a reoccurring annual basis sorta' equates to payment every 12 months. 
Granted, late payments can end up on your credit reports and damage your credit if they are more than 30 days past due.

$.02

Kudos0

Re: Norton forced credit card

Hi @ProvoBob

Chat Support: summary - not verbatim


[...]
Me:   How many days before subscription expire date is automatic renewal payment processed.
Chat: Automatic Renewal will happen 30 days before expiry date.
Chat:
The automatic payment for monthly subscription will also be processed 30 days prior to expiry date.
Me:   Um, is there Norton doc that states 30 days before.
Chat:  You will be informed through email before the Automatic Renewal
Chat:  You will receive email notification 45 days prior to expiry date.
Me:   Hmm....I'll tell friend. One email at 45 days?
Chat:  Yes.
Me:    Just one email notice?
Chat:  Yes, if there is any billing issue in your account you will receive continuous emails for 3 alternative days.
Me:  Hmm...Yes, friend payment was pulled....friend says he was not aware 30 days before and feels 30 days is too far in advance.
 Chat:  The email reminder is to make sure that Norton will continue to protect your computer.
 Me:   Yes, friend auto-pays vendors on payment due date not 30 days before due date. So, feels 30 days is excess. Just saying.
 Chat:   I understand your concern.
 Chat:   I value your feedback.
 Chat:   I will escalate your feedback to the concerned department.
 Me:    Ok. I'll advise friend to check his email with Support.
 Chat:   Thank you for the understanding.
 Me:    Thanks
 Chat:   Is there anything else I can assist you with?
 Me:      No. Thanks
 Chat:   You are welcome.
 [...]

BTW ~ Chat agent reached in ~1 minute.  YMMV

Kudos0

Re: Norton forced credit card

FWIW ~ regarding nn? days prior

AUTOMATICAL RENEWAL. If you have agreed to permit Bitdefender to automatically renew your subscription to Bitdefender Solution by charging a valid credit card number which you have provided to Bitdefender, your subscription will be automatically renewed thirty (30) days prior to the expiration of the term and each anniversary thereafter for a fee no greater than Bitdefender's then-current price, excluding promotional and discount pricing. You must provide current, complete and accurate information for your billing account.

https://www.bitdefender.com/site/view/subscription-agreement-and-terms-of-services-for-home-user-solutions.html 

In two weeks before your license expires, you will get a notification about the automatic renewal to the email address you have specified. The money will be charged off your card or payment account automatically in two days before license expiration. The license term will be renewed automatically.

https://support.kaspersky.com/common/buy/12473 

If you purchase a Subscription, we (or our third-party payment processor) will automatically charge you each applicable period at the beginning of the next applicable period of your Subscription during the term, using the Payment Information you have provided until you cancel your Subscription.

https://www.emsisoft.com/en/company/terms/#Subscription 

When is my subscription renewed?
Your subscription is automatically renewed 30 days before its expiration date at the current renewal rate. Your subscription is billed to the credit card on file for your account.
You receive a confirmation of the transaction through email.
What is your Auto-Renewal Policy?

To help you stay protected, before the end of each subscription period the following happens:
  • We send you an email to let you know that Auto-Renewal will take place.
  • If you do not turn off Auto-Renewal, when the Auto-Renewal date arrives, we auto-renew your subscription for another year, until you cancel.
  • We charge your payment method on file the renewal term subscription price in effect at the time of renewal. Pricing is subject to change.
  • We also send you a receipt.

If you do not want to auto-renew, you can turn it off at any time.

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx

Automatic renewal
If you have activated the Ongoing Protection Service (Auto-Renewal), your subscription is renewed automatically when your current license is due to expire. You are notified in advance via email.
You can manage the auto-renewal option for your order either by contacting Avast online customer support directly, or by visiting the following FAQ articles:

https://help.avast.com/en/av_free/10/page_subscription.html 

How does uninterrupted protection work?
30 days before your subscription expires
We’ll notify you using the email address you gave us when you registered your software. We’ll tell you which product will expire and when, and remind you about automatic renewal.

14 days before your subscription expires
We’ll send another reminder like the one you got at 30 days. However, this reminder will inform you that you will be charged 7 days before expiration. Again, this will go to the email address you gave when you registered your software.

7 days before your subscription expires
We’ll charge your credit card 7 days before your subscription expires to make sure there are no gaps in your protection. Don’t worry, you won’t lose any total coverage time by renewing automatically.

https://www.webroot.com/us/en/auto-renewal-optout 

as always, your mileage may vary

Kudos0

Re: Norton forced credit card

FWIW ~

The only way to enroll in the Auto-Renewal service is by processing an order for either a new purchase or a subscription renewal online. By default, the Auto-Renew feature is enabled on your Shopping Cart page. You do not have to do anything to opt into the service when processing the order.

How can I get a bill for the automatic renewal?
You will be receiving an email wherein you have registered for auto-renewal two weeks before it expires to verify if you still want to continue the auto-renewal.

If you ignored and continue with the Auto-Renew, you will receive another email upon renewal of your program regarding the transaction details.

https://success.trendmicro.com/solution/1112519-frequently-asked-questions-faqs-about-the-auto-renew-program-for-trend-micro-small-business-produc#collapseSeven 

When you buy a subscription for the first time and if you select the auto renewal option, your subscription and licenses will be renewed automatically when they expire. The same credit card that you used when you made the first purchase will be charged also for the renewal.

 https://community.f-secure.com/t5/Common-Topics/What-is-auto-renewal/ta-p/77886

If you have a credit card as your form of payment, then you are by default set up for automatic renewal. Automatic renewal happens on the anniversary of your original purchase. Customers generally can not renew early or combine subscriptions.
The renewal may take about 24 hours to process and communicate with the program. During this period, the program may show that the subscription is expired.You will stay protected for this period, and if after 24 hours, your program is still showing as expired, please contact us.

https://support.malwarebytes.com/docs/DOC-1157 

as always, your mileage may vary

Kudos0

Re: Norton forced credit card

FWIW ~

Your subscription is automatically renewed 38 days before its expiration date. You receive email notification 11 days prior to the subscription cost being deducted from your credit card, as well as an email confirmation of the transaction.

https://www.bullguard.com/support/faq/automatic-renewal/what-is-the-bullguard-auto-renewal-program 

The Automatic Renewal is a service that automatically renews the subscription of your product just before it expires. This way, your protection is ensured at all times.

https://www.pandasecurity.com/en/support/card?id=55513 

Method of Payment. All fees must be paid in advance. Comodo may automatically charge the credit card provided for renewing subscriptions to the Products. However, you remain solely responsible for any renewal payment. If renewal payments are not made before a subscription expires, Comodo may, without notice, restrict or remove your access to the Products.

https://www.comodo.com/repository/eula/EULA-CISv5_4.pdf

When you purchase or obtain access to any of our Products, you are granted a license to each respective Product for a particular term (“License Term”) (please see the Terms at avira.com/legal for more information). Unless one of us terminates our relationship, at least 30 days prior to the end of a current License Term, the License Term will be renewed for an additional License Term, automatically, at the then-effective list price. The new License Term will have the same duration as the previous License Term. Don’t worry, if you see a charge for an automatic renewal and you did not wish to renew for an additional License Term, just contact us at avira.com/en/support-phonesupport-for-consumer and we will refund you the price charged for such additional License Term.

https://www.avira.com/en/standard-terms-conditions-business

as always, your mileage may vary