I'm having the same issue here. Norton gets stuck when running a complete scan in my PC. Issue occurs exactly as reported by other users. I am not able to stop Norton once it gets stuck (I'm forced to reboot my PC). I saw there is a hotfix for version 22.7 (2016), but I'm in 22.9. I've attached a screen shot.
If the problem cannot be solved (apparently it is happening since 2016), I would appreciate a refund proportional to the time left in my license.