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Kudos0

Norton Ghost 15.0, Installation Error 1935

I was having an issue with Norton Internet Security, so I used the Norton Removal Tool, which also installed my copy of Ghost 15. Even though Ghost installed perfectly the 1st time, when I tried to reinstall Ghost after the removal tool, I got the following error message:

I have Windows 7 Ultimate SP1, 64 bit OS.

Here are the solutions I've tried by reading your forums up to date:

1) Reinstalled everything again using the removal tool, and run it twice.

2) Uninstalled my .Net framework and reinstalled it. (I've tried this twice)

3) looking for an "install" folder to delete in both the C:\Windows and C:\Windows\system32 directories.  (No such folder has ever been present, even when I can see every other hidden folder in the directory.

4) I've tried reinstalling Ghost before NIS 2013, no luck there either.

5) Erasing the symantec folder in the Program Data Folder.

None of these has seemed to help.  I do have an older back of my laptop by about a month, but I'd prefer not to have to use it to get ghost back on. 

What solution am I missing?

Thanks,

Tad

Replies

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

I was having an issue with Norton Internet Security, so I used the Norton Removal Tool, which also installed my copy of Ghost 15. Even though Ghost installed perfectly the 1st time, when I tried to reinstall Ghost after the removal tool, I got the following error message:

I have Windows 7 Ultimate SP1, 64 bit OS.

Here are the solutions I've tried by reading your forums up to date:

1) Reinstalled everything again using the removal tool, and run it twice.

2) Uninstalled my .Net framework and reinstalled it. (I've tried this twice)

3) looking for an "install" folder to delete in both the C:\Windows and C:\Windows\system32 directories.  (No such folder has ever been present, even when I can see every other hidden folder in the directory.

4) I've tried reinstalling Ghost before NIS 2013, no luck there either.

5) Erasing the symantec folder in the Program Data Folder.

None of these has seemed to help.  I do have an older back of my laptop by about a month, but I'd prefer not to have to use it to get ghost back on. 

What solution am I missing?

Thanks,

Tad

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

Does this help?...

http://community.norton.com/t5/Other-Norton-Products/Can-t-install-Norton-Ghost-15-0-error-1935/m-p/503006#M37544

Edit: You say, you cannot see the hidden installer folder? Do you have explorer set to view hidden files and folders?

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

Sorry to confuse you.  I have looked for the install folder in the C:\windows and c:\windows\system32 directories.  I have the option on to see hidden files and folders, but even with this option turned on, I see no folders labeled installer.

Accepted Solution
Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

In addition to "show hidden files" you also need to uncheck the option to "hide protected operating system files".

Dave

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

Duh!  Thanks Dave.  That did it. :-)

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

The first thing I do after a Windows install is to make those changes and also always show file extensions. I don't know why anyone would not want to know what type of file they are really looking at in Windows Explorer.

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

Were you able to resolve the install problem? I ran across this from Microsoft and wonder if it would have worked..

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Kudos0

Re: Norton Ghost 15.0, Installation Error 1935

Yes. Dave's reminder about the hidden system files did it. Thanks. All I had to do at that point was the installer folder trick. Thank you for checking in...

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