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Kudos0

Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Hi,

Norton Ghost bootable Recovery Disc didn't recognise my external hard disk(Destination of my images) while connected to a USB3 port.

Replies

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.


cooperator wrote:

Hi,

Norton Ghost bootable Recovery Disc didn't recognise my external hard disk(Destination of my images) while connected to a USB3 port.


Hi,

There are known issues with USB3.x connections. Any chance you can drop back to a USB2,x?

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Hi,

Should Bootable Semantic Recovery Disc be the same version to the installing Semantic Ghost program in order to recognize the image file?

I have created a Recovery points set during installing Semantic Ghost 15, however when I have booted by Bootable Semantic Recovery Disc(11 and 9), I couldn't access to my recovery points set(image) available in my external hard disk, although my hard disk is accessible.

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Thank you so much

But I saw that USB3 is not shown in any bootable Recovery CD(Macrium, Norton 15, Acronis), execpt in Norton 11, it is shown.

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

USB 3.0 is not detected in any version of Ghost at this point. This is a limitation of WinPE 2.1, which the disk is built upon. However, many devices are USB 2.0 backwards compatible, which may allow the disk to see it. Check the documentation for your device and see if this is the case.

-Andy
Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Thank you so much

But some users argue that Macrium WinPE with USB3.ISO. When I burn it, and booted from it, I didn't see that CD recognised the hard drive connected to a USB3 port.

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

It is possible they are using a version that does not recognize USB 3.0 either, but I cannot answer for them for sure. My best advice is to try and get a device that is USB 2.0 compatible. If the USB 3.0 is not USB 2.0 compatible, it will not work.

-Andy
Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Then we cannot benefit anything from the new technique for USB 3 as long as we should use USB 2 during any Recovery CD.

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

I have a new computer with USB 3 ports only, there is no option to downgrade the USB 3 to USB2 ports. Does it mean that my Ghost images that I stored on an external hard drive, either USB 2 or USB 3 are useless?

Will Norton Ghost 16? Solve this problem?

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

I find it odd that a system would only have USB3.  There are so many USB2 devices out there I can't see them not adding backwards support. 

However, the Symantec employee Andy has said that the next version of Ghost will be based on windows 8PE and it will support USB3.   He never said when it would be availible but we assume it will be around the same time as the general release for Windows 8 since Ghost 15 has a few problems with that operating system.

dave

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Yes, the new computer's 3 ports will work with any USB 2 devices when Win 7 is running, however, when you start the computer with Ghost 15 disk, and Win 7 was not loaded, then you can not use any devices which is connected to the USB 3 port.  Because, at the time, the Win 7 is not running, the the Ghost "operating system" does not have the USB3 driver,

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

It is suppossed to be USB  compatible. Have you tried a USB 2 cable?

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

Yes, the external drive is a 500GB WD passport (early version) which is USB 2 only.  Therefore, the wire is indeed USB 2.

In fact, I have an other laptop which has 2 USB 2 ports and 1 USB 3 port. When I use the recovery disk to boot up the computer, the mouse is not recognize when it was plugged in the USB 3 port, but when I switch to the USB 2 port, then the pointer appeared. The question is, can Norton release an update file for the recovery disk, so that new computer users can use their Ghost Images.

There is no problem for Ghost 15 (running within Win 7) using the USB 3 port to make the Ghost image on an external hard drive.

Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.


chanak wrote:

Yes, the external drive is a 500GB WD passport (early version) which is USB 2 only.  Therefore, the wire is indeed USB 2.

In fact, I have an other laptop which has 2 USB 2 ports and 1 USB 3 port. When I use the recovery disk to boot up the computer, the mouse is not recognize when it was plugged in the USB 3 port, but when I switch to the USB 2 port, then the pointer appeared. The question is, can Norton release an update file for the recovery disk, so that new computer users can use their Ghost Images.

There is no problem for Ghost 15 (running within Win 7) using the USB 3 port to make the Ghost image on an external hard drive.


Hi,
We're all looking forward to a new/updated version of Ghost to solve a number of shortcomings. As of this date no announcement has been made as to when/if that will happen. Stay tuned

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

The limitation is Microsoft, not Ghost. The recovery disk is based on WinPE 2.1, which = Vista. Vista and Windows 7 do not have native support for USB 3.0. The next release is based on WinPE 4.0, which does have native support for USB 3.0.

-Andy
Kudos0

Re: Norton Ghost didn't recognise my external hard disk while connected to a USB3 port.

We all know that, but True Image 2013 just been released with Win 8 support (which has Win PE4.0). I have no doubt that the next release of Ghost will have that too.  My question is when?  Just like waiting for the next Messiah to come?

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