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Kudos0

Norton history fails to open and scans refuse to start

Recently I have had a problem where occasionally the history refuses to open and scans refuse to start.  This problem seems completely random and goes away whenever I restart the computer.  Oddly enough scheduled scans work even when this problem occurs, but I can't check on their status or results.

I have tried the Norton Remove and Reinstaller tool and that did not fix the problem.

Replies

Kudos0

Re: Norton history fails to open and scans refuse to start

Hello @aarogree Run live update until there are no updates present and then, follow these steps to disable fast startup in your system. Having it enabled sometimes causes issues. Once done reboot your system and see if things clear up.

  • Type Control Panel in the search box.
  • Click Control Panel.
  • Click Power Options.
  • Click Choose what the power buttons do.
  • Click Change settings that are currently unavailable.
  • Scroll down to Shutdown settings and uncheck Turn on fast startup.
  • Click Save changes.
"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton history fails to open and scans refuse to start

I have already done that.  I have to wait a bit to see if it works.

Kudos0

Re: Norton history fails to open and scans refuse to start

@aarogree If the last suggestion didn't help the next step would be to run the Norton removal/reinstall tool. When you have done that run live update until no updates are available and reboot. 22.9.1.12 should be the version once you have done the reinstall and updated. Try to duplicate your issue. Please let us know if either suggestion corrects what you are seeing happen. Thanks.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton history fails to open and scans refuse to start

I already tried the removal/reinstall tool and it didn't work.
Kudos0

Re: Norton history fails to open and scans refuse to start

Hi, aarogee. Maybe time to use the Norton Removal Tool for a more thorough job.

https://www.norton.com/nrt Check the instruction to remove only.

Then after the reboot, you can download a preactivated fresh copy from your Norton Account.

https://manage.norton.com/

Windows 10 Home X 64
Kudos0

Re: Norton history fails to open and scans refuse to start

Ok so even with fast boot inactive Norton still occasionally will not open history or start a scan.
Kudos0

Re: Norton history fails to open and scans refuse to start

Did you try my suggestion of a full uninstall and a clean reinstall ?

Sometimes doing that, running Live Updates until no more are found, and then doing a full RESTART will fix issues like these.

Windows 10 Home X 64
Kudos0

Re: Norton history fails to open and scans refuse to start

I used the uninstall and reinstall tool and it didn't work, but that was before I deactivated fast boot. I just uninstalled it with the "remove only" part of the uninstall/reinstall tool and reinstalled it with a download. And yes I did restart the computer between the uninstall and reinstall. If it happens again I don't know what I'm going to do.
Kudos0

Re: Norton history fails to open and scans refuse to start

Hello

Remember to run Live Update after you install your product restarting as necessary.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton history fails to open and scans refuse to start

That is literally the first thing I did after I installed it.

Kudos0

Re: Norton history fails to open and scans refuse to start

Hello

Good. You would be surprised at how many people forget to do that.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton history fails to open and scans refuse to start

Well, my Norton is once again not working properly.  It won't open history and scans don't start.  Restarting still fixes the problem, but that doesnt' stop it from reoccuring.

Kudos0

Re: Norton history fails to open and scans refuse to start

Hi,aarogree. Given that you've done a full remove/reinstall of Norton, I'm wondering if you have tried a system file check to check and repair any possibly corrupted system files.

Using Command Prompt, and right click for Run as Administrator, type in sfc /scannow

Note the space after sfc

There are other options if you need to do more comprehensive checks

https://support.microsoft.com/en-us/help/929833/use-the-system-file-chec...

Let the scan run, and see if it fixes anything.

Others may have suggestions, also.

Have you also run Chkdsk ?   https://technet.microsoft.com/en-us/library/cc730714(v=ws.11).aspx

Windows 10 Home X 64
Kudos0

Re: Norton history fails to open and scans refuse to start

SFC scan found nothing. Also I ran Chkdsk a month ago (i.e., after I first started this thread) and it found nothing.

The odd thing is that Norton runs a scheduled scan fine regardless of this problem, but I can't actively start a scan when the problem happens.

Kudos0

Re: Norton history fails to open and scans refuse to start

Hi, aarogree. I'll ask someone from Symantec to get in touch. They may require some logs.

Windows 10 Home X 64
Kudos0

Re: Norton history fails to open and scans refuse to start

Which logs would those be?
Kudos0

Re: Norton history fails to open and scans refuse to start

Hello

When the Symantec Employee comes by this thread, he will give you instructions on what to do.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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