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Kudos0

Norton Hotspot on iPhone 5 (iOS7.1) stopped working can't connect to internet

I downloaded Norton Hotspot and am using for both my MacBook Pro (OSX 10.9.2) and my iPhone 5 (iOS7.1).  I've had both for 2 days and was working fine for until this afternoon;  Now I cannot connect to the internet at all on my iPhone either when using 4G LTE or when connected to WiFi.  the VPN just scrolls saying it can not find the internet.  No problems with the laptop.  Any ideas?

Replies

Kudos0

Re: Norton Hotspot on iPhone 5 (iOS7.1) stopped working can't connect to internet

I downloaded Norton Hotspot and am using for both my MacBook Pro (OSX 10.9.2) and my iPhone 5 (iOS7.1).  I've had both for 2 days and was working fine for until this afternoon;  Now I cannot connect to the internet at all on my iPhone either when using 4G LTE or when connected to WiFi.  the VPN just scrolls saying it can not find the internet.  No problems with the laptop.  Any ideas?

Kudos0

Re: Norton Hotspot on iPhone 5 (iOS7.1) stopped working can't connect to internet

Hi marduino

As i have not used Norton Hotspot Privacy ( NHP ) yet and do not know how it

really works on the iPhone i will request for some help from a Symantec Norton

Employee with your problems you have with this Norton product.

Cheers.

Kudos1 Stats

Re: Norton Hotspot on iPhone 5 (iOS7.1) stopped working can't connect to internet

Hi marduino,

I have sent you a Private Message (  ). Please take a look at it when time permits.

Thanks!

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Norton Hotspot on iPhone 5 (iOS7.1) stopped working can't connect to internet

Hi mardinuo,

Could you please check if this problem still persists? Let us know your findings.

Cheers!

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation