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Kudos0

Norton Hotspot privacy - iOS

I have downloaded norton hotspot privacy ios and it worked for more than two months. Now I can't access internet when I turn the hotspot privacy on. Both in iphone and Ipad.
Uninstalled and reinstalled yet to no avail. Is their some way to fix this. Specially that I purchased a year worth of licensce. Anyone from symantec??

Replies

Kudos0

Re: Norton Hotspot privacy - iOS

I have downloaded norton hotspot privacy ios and it worked for more than two months. Now I can't access internet when I turn the hotspot privacy on. Both in iphone and Ipad.
Uninstalled and reinstalled yet to no avail. Is their some way to fix this. Specially that I purchased a year worth of licensce. Anyone from symantec??
Kudos0

Re: Norton Hotspot privacy - iOS

Hi Seraphim75

I have not used Norton Hotspot Privacy (NHP) as it is still not available

in Australia yet, but the link below to the Norton Mobile and Tablet KB

Forum might have the answer to your question.?? Worth a try. :)

http://community.norton.com/t5/Norton-Mobile-and-Tablet-KB/Norton-Hotspot-Privacy-VPN-configuration-profile-fails-to/m-p/826380/highlight/true#M18

Perhaps you could uninstall and reinstall NHP iOS and use Vinod's

steps to see if that will make NHP work on your iPad and iPhone.?

Have you updated the iOS system recently on the iPad and iPhone.?

Otherwise in the mean time i will ask the Moderator if this thread

could be moved to the correct forum which should be Other Mobile

Products Forum for better exposure and assistance.

If the thread is moved a link will remain so that you do not loose track

of it.

Let us know how you go. :)

Cheers.

Kudos1 Stats

Re: Norton Hotspot privacy - iOS

Hello all, this was fixed soon after the orginal poster reported. To regain service simply re-install the VPN Configuration Profile.

 

1. On your iOS device navigate to Settings > General > Profile

2. Remove the Norton Hotspot Privacy profile

3. Return to homescreen and launch Norton Hotspot Privacy

4. Select 'Install Configuration Profile'

 

This should restore your connection.