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Kudos0

Norton icon missing from taskbar

Mine has suddenly done this twice now, I think it started on Monday 21st March, then again today 24th March, and icon did not appear as normal or shortcut could not open Norton security, although in Services it is Norton is running, plus it also affected IE11 as it would not start either. only way to get it to appear and open Norton, is to log off and shutdown then boot up again v22.6.0.142

Replies

Kudos0

Re: Norton icon missing from taskbar

Quick question - you said Task Bar - did you perhaps mean System Tray (by system clock)?  Those actually are not the same things and can be changed by different methods. 

You also mentioned "icon did not appear as normal or shortcut could not open Norton security" - any hopes of getting an image of what didn't appear normal?

Kudos0

Re: Norton icon missing from taskbar

Yes system tray icon, also happening now and again is Norton crash when going into graphs.
Kudos0

Re: Norton icon missing from taskbar

Thanks for the feedback - on the system Tray there is a small up arrow ^ (like a carat-I think it's called).  Please left click on it and then select Customize.  Locate the Norton Icon > then select Show icon and notifications from the drop down corresponding to Norton Product > don't forget OK. 

The crashing of Norton when selecting Usage (under Graphs setting) is a known bug that Norton is looking into.  Is yours crashing when selecting Graphs (without selecting Usage)?  If so that may be something new.

One more thing to try, from the main page of your Norton Product, Select Help, then Gt Support and see if it Fixes anything - if it does a fix - did it help any?

Kudos0

Re: Norton icon missing from taskbar

Hello

The system tray icon disappearing may have something to do with the crashing of Norton due to the graph bug. My icon disappears when I click on the graph sometimes before I get to the usage part.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton icon missing from taskbar

Mine did this recently..  like a couple days ago and then today 6/24.

I went to launch the icon on my desktop and nothing happened. then i noticed there was no system tray icon. strange. it wasnt there. and not in the up arrow area either.  Then i restarted and it is there. This is weird.

Seems that it is an issue on the powering up and not the restart. Norton needs to look into this. Restarting seems to fix this.

Kudos0

Re: Norton icon missing from taskbar

Are you on Win 8 or 10? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

That could explain why the restart fixed things when the shut down did not. The restart could have completed any number of updates to Norton or Windows or other software, that caused the icon to disappear. 

You have only seen it a couple of times, but if you keep seeing it, start by disabling the Windows Fast Startup feature.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton icon missing from taskbar

I am on Windows 10. I am not familiar with Windows Fast startup feature.

Kudos0

Re: Norton icon missing from taskbar

Hello

Please see this for Fast Startup

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Hope it helps. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton icon missing from taskbar

Thanks for sending. I will have to try that. It did this again today. No icon showing, then i restarted and it was there.

Recently i did set 4 things to delay start using Norton Startup Manager...  Synaptics Touchpad, Microsoft OneDrive, Lenovo Photo Master Import agent and Send to One Note. i wonder if that could cause an issue here?

i think this issue started after i did that.. so i will uncheck those boxes or un-X them and see what happens. if that doesnt work, i will do the change you suggested. thanks.  my machine should boot up fast anyway with this solid state drive.

Kudos0

Re: Norton icon missing from taskbar

my machine should boot up fast anyway with this solid state drive

You have to love an SSD. I have one in my laptop, and once it gets to the actual Windows load, I'm up and running in less than 10 seconds. And that is with the Windows Fast Startup feature turned OFF.

Things happen. Export/Backup your Norton Password Manager data.

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