• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton icon in "warning" state, not able to open Norton control panel

Hello,

I'm using Norton Security Deluxe since about 1 month (I have already paid for 1 year license), under Windows 8.1 Pro, and during this month three times I had a problem.
The Norton icon in the system tray area changed to a kind of “warning” state: once it was an orange exclamation mark, and twice it was a red cross. All three times I was not able to open the Norton Security control panel: clicking on the system tray icon, or on “open Norton Security” from the right-click menu of the same icon, didn't have any effect. The last two times (one with orange and one with red warning), I was able to run a QuickScan from the right-click menu of the Norton system tray icon (didn't try this with the first red warning).
Rebooting the computer solves the problem, and Norton Security returns to function normally, with a green checkmark on its system tray icon.
One thing I noticed: the first red warning which I got was just the day after installing Norton (13/12/2015), the next one was one month later (13/01/2016), the latter one the same day which I got a Norton pop-up (on the desktop) about “We're not just an antivirus” and a button to “Learn more”. Perhaps this red warning (in this cases) has something to do with some licensing issue? (Anyway my license seems to be correctly active).
If I remember correctly, the two red warnings appeared a few minutes after system startup, while the orange one appeared several hours after system startup.
I checked the Security History in Norton before the red warning on 13/01/2016, but didn't find anything special; only “Info” severity items with a blue dot.

I noticed something else, but this could be unrelated to the above problems: a few times I opened the Norton Security control panel just after Windows startup, and for a fraction of a second the control panel didn't appear normally green, but orange or even red once. Then it turned green with “You are protected”. During this (and also before I opened the control panel), the Norton system tray icon was normal with a green checkmark (at least those times when I looked at it).

My main concern, since I'm not able to open the Norton control panel during this issues, is that Norton could be malfunctioning and may stop protecting the computer (and I could not notice this!). On the other hand, I was able to run a QuickScan during the issues, so this could be an indication that Norton is still working. But it could be working just partially.
Hopefully there's just a bug with opening the Norton control panel when there's a “warning” icon.
What do you think?

Thanks

Replies

Kudos0

Re: Norton icon in "warning" state, not able to open Norton control panel

Actually it seems (from a screenshot I took, and a check of Windows' events) that also the orange exclamation mark appeared not long after system startup. Surely not more than 30 minutes, but could be even less because I don't know if I looked at it before.

Kudos0

Re: Norton icon in "warning" state, not able to open Norton control panel

If you check Windows Task Manager while you see the non responsive Norton, you will still see a Norton process under the System account. You may have to click on View processes from all users. That process is the malware protection that is always running. The problem you are seeing is just the User I terface becoming unresponsive.

As you say restarting fixes things, it sounds like you may have Windows Fast startup enabled. If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton icon in "warning" state, not able to open Norton control panel

Hello,

Thanks for your reply.
I see several Norton entries in different sections of the Windows Task Manager (in Windows 8.1 Pro 64bit). Is the process you are talking about "ns.exe"? I see two "ns.exe" entries, one for "SYSTEM" and one for the current user.

For about two weeks the Norton "warning" icons (in the system tray) didn't appear again. This morning there was a red cross on the Norton icon, but after about a minute the normal green checkmark appeared. I didn't check if the user interface was unresponsive this time. I'm not sure if it was the same issue as the previous times. I think the previous times I waited longer (but I'm not sure) and the red cross didn't disappear. If the issue happens again (hopefully not), I think I will try to wait some minutes, and see if the situation becomes normal without needing to reboot the computer.

I had already disabled Windows Fast Startup.

Thanks

Kudos0

Re: Norton icon in "warning" state, not able to open Norton control panel

Have you set Boot Time Protection to Aggressive ? This ensures Norton loads before anything else, for maximum protection.

Settings/Antivirus/  Set Boot time Protection to Aggressive.

Also Norton needs to have the computer completely shut down for it to operate correctly, rather than hibernating your system.

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

Windows 10 Home X 64
Kudos0

Re: Norton icon in "warning" state, not able to open Norton control panel

occasionally I have the same problem. It seems fine after restarting the pc. Running win 10 pro

I can run live update & quick scan.

This thread is closed from further comment. Please visit the forum to start a new thread.