• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton ID Safe

Lately, whenever I log into my Norton identity safe on my phone, I loose the task bar. (circle at bottom). Without this I cannot log out or use the menu. I have no clue where it is going. I have uninstalled and reinstalled twice now to no avail. Any suggestions? Thanks in advance, D

Replies

Kudos0

Re: Norton ID Safe

Are you doing something specific when this happens? Or does it just not show up at all? 

What device and Android version are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton ID Safe

It happens not long after I log into my vault.  Im using the Essential phone, and all other Norton products work fine.  It shows up for a second or two and advises me what it is, then it goes away.  Im running android 7.1.1    thanks, D

Kudos0

Re: Norton ID Safe

What is shown on screen when the icon disappears? You may have gotten a new version and it is the guided tour that is showing. Go through that and it would clear the tour and bring back the usual display, with the icon.

If this is not what you are seeing, can you post a screenshot of what you are seeing, masking any personal information. 

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton ID Safe

I tried twice to reinstall the app.  I went through the startup tutorial and still the menu disappears afterward weather i do the tutorial or skip it..  As you can see, my vault is open but I cannot log out.  Thanks, D

Screenshot_20180209-102256.png
 

Kudos0

Re: Norton ID Safe

see screenshot.  thanks

Kudos0

Re: Norton ID Safe

I cannot display your screenshot. Can you try again using the instructions I linked for screenshots? If you took the screenshot using your device, try emailing it to yourself on a PC, then it may be easier to post here from the PC. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton ID Safe

Kudos0

Re: Norton ID Safe

Thanks bjm_. Not sure why I can not open it. 

skudnutt

Check in Android Settings - Accessibility , to see that the Norton Identity Safe service is enabled. If it is, try disabling it and restarting the device. Then reset the setting and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton ID Safe

I have tried numerous times to reinstall, enable and disenable in accessibility, and might even hit it with a 7 iron if that will work. Any further suggestions are greatly appreciated. Thank you, D
Kudos0

Re: Norton ID Safe

Was the Accessibility service staying set? 

Try just going into Android Settings - Apps and look for ID Safe. Clear the app data, then restart the phone, and test.

If that does not help, it sounds like something in the latest version may not be compatible with something on your specific device, ie the Essential phone.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.