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Kudos0

Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

I Can not log into my ID Safe on my Samsung Note 5 (Android Ver. 7.0). It keeps says "Season Expired" and comes back to Norton Account log in.  My Norton ID Safe on my laptop (8.1) is working correctly.

1.  I have restated my phone - No change.

2.  I have uninstall Norton ID Safe from the  phone and then reinstalled it  - No change

Any help/pointer would be appreciated.

Replies

Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

I have the same exact issue. It is not the passwords that are wrong, as both login to norton and open vault works. it is just that sessions expire almost immediately. And after a couple of attempts is locks you for an hour.
Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

requested thread to be moved to mobile. Forum

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

Which forum is that?
Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

Hello

The Mods will move the thread. This is the Forum.

https://community.norton.com/en/forums/norton-mobile-security

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

Have the same problem with the "session expired" but can still get into the app via identitysafe.norton.com and into identity safe app itself using ID safe password rather than pin/fingerprint. Pin/fingerprint attempts just get me a "password locked, try again in ten minutes" message. I was using ID safe, locked the tablet for 2 minutes, came back and got the session expired message. Two different Samsung tab S2 tablets, same result.
Kudos1 Stats

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

I just got confirmation from Norton Support that this issue is a problem for many user and they are working on it. they hope to have it fixed with in 24 hrs.

bidbear

Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

In the meantime I've been able to get into the app using my vault password rather than pin/fingerprint. Works normally once in. Might work for others.
Kudos0

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

All: If you have a PC using NIS log out on that device then attempt to log in on your mobile device.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Norton ID Safe- I Can not log into my ID Safe on my Samsung Note 5

The work around from SoulAsylum work  great! (If you have a PC using NIS log out on that device then attempt to log in on your mobile device.)

Bidbear

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