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Kudos0

Norton Id safe iOS

The norton ID safe app on IOS 10.3.1 closes direct after I open the notes folder ( the safe notes folder of the app) on iPhone and iPad

Replies

Kudos0

Re: Norton Id safe iOS

I just tried on my iPad on IOS 9.3.5 and do not see the same thing. Are both your devices on IOS 10?

I'll ask around to see if it is something specific to IOS 10

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Id safe iOS

The both devices run on iOS 10 .
Kudos0

Re: Norton Id safe iOS

Hi alexth21, can you please reinstall the app on any one of the devices to check whether the problem gets resolved?

Kudos0

Re: Norton Id safe iOS

I had the same problem.  I have been able to solve it by signing out and then signing back in again - you have to be quick before it closes on you

Kudos0

Re: Norton Id safe iOS

I have uninstalled the app and then wenn I log in in the notes closes the app . Every other folder works
Kudos0

Re: Norton Id safe iOS

alexth21, can you please go to iOS Settings->Privacy->Diagnostics and Usage and ensure that "Automatically send" is checked. If not already, kindly select "automatically send" and reproduce the crash a couple more times on the device. This will help us in getting the crash logs at our end and we can troubleshoot the issue using the same. Thank you for your cooperation.

Kudos0

Re: Norton Id safe iOS

Same issue: iOS 10.3.1 and latest idsafe crashes a few seconds after startup. Logged out as suggested, but now can't even login to norton again because the app crashes before I finish typing in my password! My win 10 PC is still working fine with idsafe - which is a relief.
Accepted Solution
Kudos1 Stats

Re: Norton Id safe iOS

Hi ian h., we have issued a fix for the crash and the app should be live in a couple of days. As an immediate resolution, you can uninstall and reinstall the app on your iOS device and that should resolve the problem.

Kudos0

Re: Norton Id safe iOS

The update solves the problem

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