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Kudos0

Norton ID safe tool bar (vault) not showing up in Chrome

Norton ID safe tool bar (vault) not showing up in Chrome

Norton Safe Web toolbar checked and shows in Chrome

NIS at 21.4.0.13

Norton Identity extension would not work with Chrome (updated to 36.031985.125 m). Extension was installed in Chrome and enabled but not working.

From Chrome I deleted the NID extension.  Now I cannot add  NID extension to Chrome.

Norton Internet Security instructions to install Norton ID   say to go screen shot attached (same as above) and highlight Browser Extension button green "Google Chrome (default browser): Not installed. 

I cannot install  Norton ID because Browser Extension button is not active. See screenshot attached.

NIS instructions for installing Norton ID toolbar at https://support.norton.com/sp/en/us/home/current/solutions/v96187002_EndUserProfile_en_us

When I go to step 7 in NIS instructions - "In the Chrome Web Store page, next to Norton Identity Safe for Chrome, click Free, and click Add." I get the second screen attached  "Good news Norton Identity Safe is part of NIS."

Well not good news.

To sum up

Norton ID tool bar  (Vault) not showing in Chrome

IE Version 9.0.8112.16421 Version 9.0.26 Norton Safe Search toolbar and Norton Identity safe  (Vault) no problems.

OPEN POINTS

How do I get Norton ID safe  to work in Chrome?  In the past I could open  IE for NID and would work in Chrome.

Do I need the Norton Safe Search Toolbar  for Norton ID to work? Safe search toolbar is showing in Chrome.

Thanks a bunch.

Bob

Replies

Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Norton ID safe tool bar (vault) not showing up in Chrome

Norton Safe Web toolbar checked and shows in Chrome

NIS at 21.4.0.13

Norton Identity extension would not work with Chrome (updated to 36.031985.125 m). Extension was installed in Chrome and enabled but not working.

From Chrome I deleted the NID extension.  Now I cannot add  NID extension to Chrome.

Norton Internet Security instructions to install Norton ID   say to go screen shot attached (same as above) and highlight Browser Extension button green "Google Chrome (default browser): Not installed. 

I cannot install  Norton ID because Browser Extension button is not active. See screenshot attached.

NIS instructions for installing Norton ID toolbar at https://support.norton.com/sp/en/us/home/current/solutions/v96187002_EndUserProfile_en_us

When I go to step 7 in NIS instructions - "In the Chrome Web Store page, next to Norton Identity Safe for Chrome, click Free, and click Add." I get the second screen attached  "Good news Norton Identity Safe is part of NIS."

Well not good news.

To sum up

Norton ID tool bar  (Vault) not showing in Chrome

IE Version 9.0.8112.16421 Version 9.0.26 Norton Safe Search toolbar and Norton Identity safe  (Vault) no problems.

OPEN POINTS

How do I get Norton ID safe  to work in Chrome?  In the past I could open  IE for NID and would work in Chrome.

Do I need the Norton Safe Search Toolbar  for Norton ID to work? Safe search toolbar is showing in Chrome.

Thanks a bunch.

Bob

Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi johnsoncpa,

"I get the second screen attached" -  as you can see, the second screenshot isn’t there… Could you upload it again?

As to your problem:

-  After you deleted Identity Safe extension, did you reboot your computer?  If you didn’t please try now, hoping it helps…

-  See if you can install the Norton Toolbar from here  https://chrome.google.com/webstore/detail/norton-identity-safe/njgpiocdhdmnglomggfjkkonjjfahnom?hl=e...

-  As to your last question “Do I need the Norton Safe Search Toolbar  for Norton ID to work?

I do not use Identity Safe but I guess the answer is Yes… Maybe an Identity Safe user can confirm it?

Let us know how things go.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome


Rainbow_2 wrote:

-  See if you can install the Norton Toolbar from here  https://chrome.google.com/webstore/detail/norton-identity-safe/njgpiocdhdmnglomggfjkkonjjfahnom?hl=e...


Rainbow_2, I have the same issue.  My NIS settings are below.  Although it says "status could not be determined" for Firefox, I have no problems with Firefox.  Both Logins and Fill Assistant are working.

 


 

Below is the only Norton extension installed in Chrome:  It works for logins, but I don't have access to Fill Assistant.

 


 

When I tried the link to install the toolbar, it takes me to the Web Store.  I click on "Launch App" and it takes me to a page where I can download "stand-alone" ID Safe.  I thought ID Safe was already installed as part of NIS, so I don't know what to do from here.  Do I have to install the stand-alone ID Safe in order to get the toolbar in Chrome?

 


 

 


NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi KBPrez,

No, you don't have to install the stand-alone ID Safe...  Here is the KB Document explaining how to enable the toolbar in Chrome:

https://support.norton.com/sp/en/us/norton-core/current/solutions/v96187002_EndUserProfile_en_us?Enable+Toolbar+in+Chrome

 

I see you are still on NIS 21.2 while the current version is 21.4 as per this Product Update Announcement  .

Note that the first step in the KB Document is about running LiveUpdate (rebooting as requested) until no more are found, which will update your NIS to the current v21.4.0.13.

 

Let us know how you do.

 

 

 

 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome


Rainbow_2 wrote:

Hi KBPrez,

No, you don't have to install the stand-alone ID Safe...  Here is the KB Document explaining how to enable the toolbar in Chrome:

https://support.norton.com/sp/en/us/norton-core/current/solutions/v96187002_EndUserProfile_en_us?Enable+Toolbar+in+Chrome

 

I see you are still on NIS 21.2 while the current version is 21.4 as per this Product Update Announcement  .

Note that the first step in the KB Document is about running LiveUpdate (rebooting as requested) until no more are found, which will update your NIS to the current v21.4.0.13.

 

Let us know how you do.

 

 

 

 


I forgot to update my signature.  I'm on 21.4.0.13 now.

Thanks for the link!  I'll let you know what happens.

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi Rainbow_2,

I tried the link.  When I clicked on "Configure" for ID Safe, I got the screen below.  I've ignored it when NIS told me Chrome is not installed because I knew it was and the logins were working.  With Firefox, both the logins and Fill Assistant are working.  Now I think I shouldn't have ignored it.  I do have Chrome installed as you can see below.  I'll have to wait unitl tomorrow to continue with this.  I'm wondering if what the Settings screen says is a minor Norton bug or if it's more serious than that.  Maybe I need to go back to the beginning and reinstall both NIS and Chrome again.  THANKS for your help!

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

KBPrez,

While waiting for your images to become visible after a Mod has approved them, see this thread I started a few days’s ago : 

Is that (or similar) what you mean? If so, I think It should be a minor bug, of course as long as the toolbar is working correctly!

About Identity Safe logins and Fill Assistant, I’m sorry I cannot say anything about it as I have never used Identity Safe.

Keep us posted.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi Rainbow_2

Thanks very much for responding.

"I get the second screen attached" -  as you can see, the second screenshot isn’t there… Could you upload it again?

Ooops. My Bad.  Here is second screen.

As to your problem:

 

-  After you deleted Identity Safe extension, did you reboot your computer?  If you didn’t please try now, hoping it helps…

 

Yes. It seems I have to do a reboot to run NIS Full Scan. Error message says something like ..."Symantec is working on the issue..." Reboot did not help with ID Safe TBar.

 

 

-  See if you can install the Norton Toolbar from here  https://chrome.google.com/webstore/detail/norton-identity-safe/njgpiocdhdmnglomggfjkkonjjfahnom?hl=e...

 

The screen shot above responds to this link above. ID Safe is included in NIS.

 

Some background on the ID Safe Stand Alone

 

I have installed  the stand alone ID Safe on my  Apple 5 and standalone ID Safe works well. However, there is no automatic login from Chrome. To sign into a web site I go to the ID Safe list of logins.

 

-  As to your last question “Do I need the Norton Safe Search Toolbar  for Norton ID to work?

I do not use Identity Safe but I guess the answer is Yes… Maybe an Identity Safe user can confirm it?

 

Looking for some help here from a Identity Safe user.

Looks like there is lot of chatter on Norton Toolbar and ID safe at least as it relates to Firefox. 

See 

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Safe-Web-icons-disappearing-again/td-p/1158318

And posted by F4E above:

Re: Safe Web icons disappearing again...Options 

‎07-26-2014 11:38 PM

Symantec have been made aware of this issue, so we await a response.

Windows 7 64 Bit Sp1 NIS V 21.4.0.13Thanks to F4E. So I will stand down here and look to Symantec to solve.....  10, 9, 8, 7....just kidding. Well I will be postive.  Thanks for your help. Cheers,  Bob
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi johnsoncpa,

 

-  As to your last question “Do I need the Norton Safe Search Toolbar  for Norton ID to work?

 

I use only two features in Norton ID Safe - Logins and Fill Assistant (for forms).  For Chrome, I have the extension "Norton Identity Protection" installed.  This allows me to use Logins.  But because I can't get Norton's toolbar installed, I can't use the Fill Assistant.

I'm also going to step away from this problem.  Symantec has ongoing issues with Chrome.  Hopefully they'll find the solution soon.  The toolbar works fine in Firefox, so I can do everything I need to do.

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi KBPrez,

I was able to install Norton Safe Search in Chrome but waiting on Symantec to fix Chrome Identity Safe Vault for web logins.

Thanks for your response.

Bob

Accepted Solution
Kudos0

Re: Norton ID safe tool bar (vault) not showing up in Chrome

Hi To All

Update today from the Mother Ship.

Identity Safe Vault restored. 8/6/14. Norton Safe Search available if needed. NSS was working for me but I updated anyway. 

Tested access to Symantec Connect and worked fine. 

So I now see NSS Toolbar and Identiy Safe Vault.

Thanks for everyone's help.

Bob

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