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Kudos0

Norton Identify Safe - Vault Access

Hi...I am trying to login to Norton Vault (1.0.5)  - Norton Tool Bar from Chrome (45.0.2454.101 m) through a two-step process (login then a confirmation code sent to my cell phone), however it returns me to the "Getting Started" sign in pop-up. I have closed Chrome and rebooted...but nothing changes. I have tried to change passwords, but it continues to not allow me to login. Any help appreciated...  Thank you

Replies

Kudos0

Re: Norton Identify Safe - Vault Access

I'm having the same problem too. Very annoyed and frustrated. 

Kudos0

Re: Norton Identify Safe - Vault Access

Hi,

If I follow what you are saying, please try the following:

Assuming you are using the Identity Safe as part of a Norton product instead of the Stand Alone ID Safe,  please try the following:

Open the main page of your Norton product.  If already signed in, please sign out.  Close Norton, close your browser and open a new instance of your browser.  Click on "Vault is Closed" and then when prompted,  sign into your Norton Account.  The next prompt you should receive is to Login to your vault. 

Kudos0

Re: Norton Identify Safe - Vault Access

Thank you...I went through Norton Support Chat and it was a relatively complex fix because of updating Chrome and updating Norton Software. THe Norton representative (Brina) was extremely helpful and my problem has been resolved.

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