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Kudos0

Norton Identity Protection

Where may I find information, how to subscribe to Norton Identity Protection.
I do not find Norton Identity Protection listed with Products/Services http://us.norton.com/ 

https://support.norton.com/sp/en/us/norton-identity-protection/current/solutions/v118255824_nip_faq_en_us

https://www.symantec.com/content/dam/symantec/docs/policies/norton-id-protection-privacy-statement-en.pdf

Enroll in Norton Identity Protection

  1. Sign in to Norton.

  2. Your Norton subscriptions appear under the Services tab. Click Norton Identity Protection.

    You may also click the Norton Identity Protection enrollment link in your confirmation email, in-product message, or automatic renewal billing notification email.

https://support.norton.com/sp/en/us/home/current/solutions/v118348878_EndUserProfile_en_us 

seems like I need a subscription or confirmation email, in-product message, or automatic renewal billing notification email .... to enroll......?

Is Norton Identity Protection only offered by invite...?


Edit:  just learned from Phone Support that once I'm enrolled in auto-renewal.  I'll receive email invite to Norton Identity Protection service (free with active Norton security solution subscription + active auto-renewal).   Who knew. 

Replies

Kudos0

Re: Norton Identity Protection

Well, as usual I am left frustrated by Norton Support.  
Yes, I received confirmation auto-renewal email ... but, no invite to NIP.

You now have the convenience of uninterrupted Norton protection. By having enrolled in the Norton Automatic Renewal Service for Norton Security with Backup, your subscription has become recurring and will annually renew.  
  • You authorize Symantec to automatically charge the then-current renewal subscription fee, plus applicable taxes to your stored payment method each year without any additional action by you, before your subscription renews.
  • You will receive an email notification, detailing the renewal fee each year, before your subscription expires and before any charges occur.
  • You may cancel the Automatic Renewal Service at www.norton.com/account or by visiting Norton Support. If your Automatic Renewal Service is cancelled, your subscription will not renew and you will not be charged for the next renewal period, though your Norton subscription will still be active for the remaining term you have already paid for.
  • You have also received our Norton™ Virus Protection Promise with your enrollment. Enjoy free help from a certified Norton technician should a virus ever slip into your covered PC or Mac. If you get a computer virus we can't remove, you get your money back. * Learn More
Thank you for choosing Norton!      

And Norton Identity Protection is not listed under Services as outlined here >
https://support.norton.com/sp/en/us/home/current/solutions/v118348878

Kudos0

Re: Norton Identity Protection

Sorry I do not remember what part of the world you are in. I would guess this is US only for now as it refers to giving Social Security Number.

how did you find this

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Identity Protection

Found by accident here > https://www.symantec.com/privacy.  I'm US.  I just wanted to see whats what.  And kinda bazaar that NIP is not advertised along with VPP as they're both free service + require auto-renewal. 
I have 900+ days (not expecting auto-renew) so, thought I'd play with NIP in-case users ask about. 

Kudos0

Re: Norton Identity Protection

Looks like they may be getting ready for a product announcement.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Protection

Are you ready to provide your SSN to some unknown(s), obviously residing in another part of the world?  I cannot believe that Norton is making this a requirement to participate in this "free" service!  There are too many other ways to verify my identity.  I'm not buying into this.

Kudos0

Re: Norton Identity Protection

dryort:  Are you ready to provide your SSN to some unknown(s), obviously residing in another part of the world?  I cannot believe that Norton is making this a requirement to participate in this "free" service!  There are too many other ways to verify my identity.  I'm not buying into this.

> fee based Credit Monitoring Services require SSN too.

Until we're all chip'd and cataloged.....the ubiquitous identifier remains SSN.   My SSN is recorded in more places than I'll ever know.   And since the bad guys will be applying for credit with your SSN.   And since Credit Reporting Bureaus will be using your SSN.  Credit Monitoring Services might as well ask for your SSN. 
http://krebsonsecurity.com/2014/03/are-credit-monitoring-services-worth-it/


* I'm still waiting for my invite to NIP.  

Kudos0

Re: Norton Identity Protection

* I'm still waiting for my invite to NIP. 

Kudos0

Re: Norton Identity Protection

Well, thought I'd try Chat again.
Initial Question/Comment: How do I get Norton Identity Protection

agent wants to take remote access of my computer and check the root cause of the issue and try to fix it for me.


Toto:  I would like to inform you that Norton Identity Protection comes along with product Norton Security Premium version 3.0 
bj m:   Yes
Toto:   As I have checked your Norton product you have current subscription of Norton Security with Backup version 2.0.  
Toto:   That is the reason you are unable to see the Norton Identity Protection .
Toto:  If you want to get the Identity protection I can get the latest version for you and disable the current one so that on latest version you will get the free features to use Identity protection.


Seems, my Norton Security w Backup is v2.0 and I need Norton Security Premium v3.0           

Kudos0

Re: Norton Identity Protection

And did you let the agent 'update' your product to v3? Did that fix the issue?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Protection

agent one told me, all I need is active auto-renewal.

agent two told me 2.0 vs 3.0 and repeated request for remote access. 

who knows what agent three will advise and where's documentation that I have v2.0 and documentation that NIP is only for v3.0

Kudos0

Re: Norton Identity Protection

I would post this elsewhere. 

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Norton Identity Protection

Well, agent three was fun, once we got passed agent thinking that NIP is Norton Identity Safe and agent thinking that NIP is similar to NortonDNS and agent offering two step verification as additional protection


agent > There is not a much difference in V2.0 and V3.0 from the product point of view.
agent > V3.0 has the updated virus definitions as compared to V2.0
agent > When you have the product installed the product gets updated to the new version automatically through live updates.
agent >
As V3.0 is latest you have V3.0

agent > NIP is a free service, it is given to the customer who renew the Service.
agent > You can enable the auto renewal of your product and at the time of its auto renewal you will get the NIP.
agent >
I am sorry, but we have looked into all the possibilities and we cannot provide this service right now.
agent >
I am really sorry for the inconvenience, I have checked it all with my supervisor and there is no such option to get the NIP in between the subscription period.

agent offered https://support.norton.com/sp/en/us/norton-identity-protection/current/info?inid=hho_vanity_supp_ip  as documentation that NIP is offered with auto-renewal at time of auto-renewal.


and I posted to agent three the case number for agent two Permalink

Kudos0

Re: Norton Identity Protection

(Personally,) Norton Identity Safe has been upgraded into Nothing (nothing) to do with Norton Identity Protection.

We shall wait while NIP is coming...

PS: this code is also fun:

referrer=https%3A%2F%2Fwww.google.com

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos2 Stats

Re: Norton Identity Protection

20750065:

Personally, Norton Identity Safe has been upgraded into Norton Identity Protection.

We shall wait while NIP is coming...

PS: this code is also fun:

referrer=https%3A%2F%2Fwww.google.com

Norton Identity Protection is a credit monitoring service. Nothing to do with Identity Safe. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Protection

I was about to sign up for Norton Identity protection when I began reading the terms and conditions. I found, within item 10, the following - "Further, in connection with your enrollment and use of the Service, you will be submitting your personal information to us and our third party service providers, or allowing us or our third party service providers and their data providers to access your personal information, including account passwords, user names, financial account information and other personal information, as well as other data, materials and content ..."

WHY IN THE WORLD WOULD I BE ASKED TO PROVIDE ACCOUNT  USER NAME AND PASSWORDS FOR ANY ACCOUNTS LIKE MY CREDIT CARD OR CHECKING?

Kudos0

Re: Norton Identity Protection

How is a credit monitoring service going to keep tabs on your credit cards and bank accounts without personal information and access to those accounts?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Protection

Peterweb - Right now I use Capital One to monitor my credit rating. Without me providing them with any additional information, they know things like the credit cards I have, my payment history, my total available credit, how current my payments are, my mortgage information and a lot of other things. Again, I have not provided any of this information and absolutely never any user Id's or passwords. My question is the need for this identity protection service to have my username and password to sites I access. The whole purpose of having unique user Id's and passwords is protect places that have my credit card for purchases and sites like my bank, etc. Giving this information to anyone obviously negates security.

Kudos0

Re: Norton Identity Protection

What personal information did you have to give when you signed up with Capital One?  ie SSN?

Did you have their credit card before signing up for the monitoring service? Maybe they already had the information from that application.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Protection

Peterweb - I believe that Capital One, as do most if not all credit cards companies, does require your social security number. They also, of course, require full name and address. I have no direct contact with any credit checking companies. I know that both Capital One and American Express offer free access to credit scores and details as I mentioned above. Capital one began offering this service long after I opened my account. Again, no one has ever asked me for any user Id's and passwords - a clear violation of my privacy.

Kudos0

Re: Norton Identity Protection

Getting your credit score is not the same as a credit monitoring service.

Credit monitoring services, like Norton Identity Protection, or Life Lock, watch all aspects of your financial life to see if there is something out of the ordinary. Then they contact you to ensure it is your that has initiated some new financial transaction, such as trying to get a new loan or credit card.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Protection

Peterweb - I understand that. However, it does not explain the need to agree to provide user Id's and passwords to websites. If Norton will remove that requirement, in item10, I would feel a lot more comfortable signing up for the service. It is clear that any identity protection service needs SS numbers since it is probably the single link to anything financial. Once the service has that, plus my full name and address, they can gain the access they need to a person's financial information. While reviewing my own credit information, on Capital One, I even noticed that have information about my car lease. 

Kudos0

Re: Norton Identity Protection

kent218: However, it does not explain the need to agree to provide user Id's and passwords to websites.  If Norton will remove that requirement, in item10, I would feel a lot more comfortable signing up for the service.

Please post source (link) for "agree to provide user Id's and passwords to websites". 

I've reviewed item10  >

Your personal information, including account passwords, user names, financial account information and other personal information, as well as other data, materials and content You may submit ("Your Information".)
Please refer to Symantec’s privacy notices at http://www.symantec.com/about/profile/privacypolicy/ in order to fully understand what information Symantec collects, retains, discloses, and uses from You or Your devices, as well as what information CSID and their data providers collect, retain, disclose and use.

https://www.symantec.com/content/en/us/about/media/nip_terms_of_service.pdf
 

Kudos0

Re: Norton Identity Protection

I understand that Norton is making an effort to convince users that the information they have will be protected. This still does not explain why they need user names and passwords. As I have said several times, I do not provide this information to anyone and yet credit services seem to have all the access they need to my financial information. In fact, I can see who has made an inquiry of my financial information, on the Capital One website. I just looked at another identity theft service provider and found no requirement to provide user names and passwords. I also reviewed their terms and conditions and found no mention of the need for this information. So again, why does Norton require it. I don't mean to beat a dead horse, but a clear explaination would be of great value to me and probably a lot of other people.

Kudos0

Re: Norton Identity Protection

kent218: I understand that Norton is making an effort to convince users that the information they have will be protected. This still does not explain why they need user names and passwords.

Sorry, I do not read where Norton or third party requires user names and passwords.  
Have you spoken directly to Norton Identity Protection representative.
https://support.norton.com/sp/en/us/norton-identity-protection/current/info

About Norton Identity Protection
Review the summary of benefits, policy terms and conditions, and exclusions of coverage here.
No identity protection can guarantee 100% detection.


Here are the personal identifiers monitored:

Cyber Monitoring (available on both Norton Identity Protection and Norton Identity Protection Elite)

Credit or Debit Cards 10

Phone Numbers 10

Email Addresses 10

Bank Accounts 10

Medical IDs 10

Driver's License 1

Passport Number 5

Social Security Number 1

National ID (International) 1

IBAN 10

Retail Cards (Private Label) 10

Others (available only on Norton Identity Protection Elite)

Social Media accounts 4

Date of Birth 1

Name (for Financial accounts) 1

 https://support.norton.com/sp/en/us/norton-identity-protection/current/solutions/v118254610_nip_en_us?


http://krebsonsecurity.com/2014/03/are-credit-monitoring-services-worth-it/

Kudos0

Re: Norton Identity Protection

My problem, and why I am turning down this service, is that their privacy statement hasn't excluded your more sensitive information, like your SSN, from being able to be shared with third parties. I doubt they would, but if their going to write such a long privacy statement, then it's meant to be comprehensive.

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