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Kudos0

Norton Identity Protection stopping pages from loading

Six days ago, some of the webpages I view fairly often in IE 9.0 would not load completely, but stopped halfway.  I have tried various things to figure out why (including making sure IE was up to date without any problems, and all things were working properly).  Finally, I tried disabling all add-ons and by process of elimination I found out that it was the Norton Identity Protection add-on that was preventing pages from loading completely.  The pages would load half-way (up to the top menu and top ad banner) and not load the rest of the page below that.  It stops loading as if there was nothing on the page below that point, but when I view the page with no add-ons the page works perfectly.  The Norton Toolbar add-on and the Norton Vulnerability Protection add-on do not cause any problems when enabled, and I have those to enabled.  However, Norton Identity Protection prevents certain pages from loading.  The odd part is that once in a while one of those pages will load completely, but when I proceed to the next page, the next page will not load completely.  What can I do so that I don't have to disable Norton Identity Proteciton in order to view webpages normally?

Replies

Kudos0

Re: Norton Identity Protection stopping pages from loading

Six days ago, some of the webpages I view fairly often in IE 9.0 would not load completely, but stopped halfway.  I have tried various things to figure out why (including making sure IE was up to date without any problems, and all things were working properly).  Finally, I tried disabling all add-ons and by process of elimination I found out that it was the Norton Identity Protection add-on that was preventing pages from loading completely.  The pages would load half-way (up to the top menu and top ad banner) and not load the rest of the page below that.  It stops loading as if there was nothing on the page below that point, but when I view the page with no add-ons the page works perfectly.  The Norton Toolbar add-on and the Norton Vulnerability Protection add-on do not cause any problems when enabled, and I have those to enabled.  However, Norton Identity Protection prevents certain pages from loading.  The odd part is that once in a while one of those pages will load completely, but when I proceed to the next page, the next page will not load completely.  What can I do so that I don't have to disable Norton Identity Proteciton in order to view webpages normally?

Kudos0

Re: Norton Identity Protection stopping pages from loading


anth0ny000 wrote:

Six days ago, some of the webpages I view fairly often in IE 9.0 would not load completely, but stopped halfway.  I have tried various things to figure out why (including making sure IE was up to date without any problems, and all things were working properly).  Finally, I tried disabling all add-ons and by process of elimination I found out that it was the Norton Identity Protection add-on that was preventing pages from loading completely.  The pages would load half-way (up to the top menu and top ad banner) and not load the rest of the page below that.  It stops loading as if there was nothing on the page below that point, but when I view the page with no add-ons the page works perfectly.  The Norton Toolbar add-on and the Norton Vulnerability Protection add-on do not cause any problems when enabled, and I have those to enabled.  However, Norton Identity Protection prevents certain pages from loading.  The odd part is that once in a while one of those pages will load completely, but when I proceed to the next page, the next page will not load completely.  What can I do so that I don't have to disable Norton Identity Proteciton in order to view webpages normally?


Hi anth0ny000,

 I'd try the "reset the IE settings to default" on the advanced tab of Internet Options (under TOOLS) and perhaps reset all zones on the Security Tab to Default.

Please keep us posted. 

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