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Norton Identity Safe
I am using Norton Security Deluxe since many years privately and professionally. Since March 2018, I am getting more and more frustrated about that last update of Identity Safe. This upgrade is a good example of poor software development and testing, and I know what I am talking about.
- I have several websites where I have the choice of different logins. However, Identity Safe prompts only the first five options. The others, I have to search manually in my vault.
- On approx. 40 % of the websites I use, Identity Safe does not even prompt me the possible logins. Again, I have to search for it manually. Afterwards Identity Safe suggests saving the login. BUT IT IS ALREADY IN MY VAULT!!!
- The vault closes each time when my browser is closed. Why? According to a Symantec employee:
The new extensions are designed to close the cloud vault when a browser is closed. This is designed as a security measure in case you walk away from your computer without locking it. This way no one can open your browser and have access to your logins"
Please let the user decide when the vault should be closed. It's his/her responsibility.
Why change a perfect working, good and thorough extension to a mess like this upgrade?
As I read on the community forums, I am not alone with my frustrations. I communicated with Norton helpdesks and they all agree with my comments. But despite this nothing changed.
When can we expect a new upgrade that makes Norton Identity Safe again a product Symantec could be proud of? Or should I go back to paper and pencil to file my more then 240 logins, as for the moment it is more efficient.