Not what you are looking for? Ask the experts!
Norton Identity Safe does not recognize existing logins
I start off by trying to logon to a website I have logged into for years and Norton Security fills in the information and it comes up invalid. Then I look to see what login is being used. None of the logins identified are even close to the website or information provided. The next thing is to create a new login and low and behold it won't accept it because there is already a login with that id and pw. So I look up the password in the Identity safe and shades of Houdini - it doesn't exist.
Q. How do I get this to work the way it did in the past and recognize the existing PW? Is this now the Norton way, lock people in and throw away the key? In the last 6 months I have had more issues with the Security Suite than I have had in the last ?? years. I got away from McAfee because they did things in the background that locked up the computer and literally took the computer down to a crawl. Looks like I am going to have to look for another program once again.