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Kudos0

Norton identity safe local version stopped working

Yesterday my local version of norton identity safe stopped working in chrome.  upon restarting, norton redirects me to the online vault version.  i do not want to use the online vault version.  How do I get the identity safe to stay standalone?

Replies

Kudos0

Re: Norton identity safe local version stopped working

Norton has been trying to push out the use of the local vault for years now.

Check your extensions in your Chrome browser to see if you still see the version 1.0.5 for the Norton ID Safe, and that it is enabled. That is the only version that will work with the local vault. If you see a version 5.x.x.x, disable that.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton identity safe local version stopped working

Where can I download another version 1.0.5?

Kudos0

Re: Norton identity safe local version stopped working

Not possible to download the older version separately like you do the newer extensions. Norton is moving to the new extensions for Chrome, Firefox, and Edge that can only utilize the cloud vaults. 

Did you recently reinstall or reset your Chrome?

About the only way you can still utilize the local vault is if you use IE. I know that sucks.

Please don't shoot the messenger. I have been holding on to the local vault as long as possible. I have also been very vocal, along with others here over Norton's decision to drop support for local vaults. 

Sorry I could not be more help.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton identity safe local version stopped working

Norton chat representative Ashwani Rajwanshi says:  I would like to inform you that Norton Identity Safe standalone product is now stopped by Norton as it was local vault and data security was compromising there. Now, you can use Identity safe from your installed Norton product and it is online vault where data will never be lost.

Kudos1 Stats

Re: Norton identity safe local version stopped working

I'd like to clear something up. 

The Identity Safe Stand Alone Vault was never a Local Vault - it had always been a Cloud Vault.

True it is no longer available for download:

https://community.norton.com/en/forums/standalone-version-norton-identit...

Kudos0

Re: Norton identity safe local version stopped working

Is there a way to copy all of my passwords to the "new" Vault? After installing the newer version of Identity Safe, I am told that there is "No Vault Detected" and when I attempt to login with my password I get an error "Sorry, something went wrong. Try again later."

Kudos0

Re: Norton identity safe local version stopped working

Use IE and click on Open Vault from the Norton Toolbar. If you still have the local vault, you should be able to export the vault by following these instructions.  https://support.norton.com/sp/en/us/home/current/solutions/v94725076_ide...

Then you will need to create a cloud vault by following the directions when you try to log in. After the vault is created use the information in the link I gave to import the backup you just made.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton identity safe local version stopped working

Perhaps we have has a failure to communicate.  I use identity safe that came with Norton Security.  I am currently receiving the following error.  ID safe is failing to find the local passwords.  

It says I have to install a chrome extension, but i have ID safe version 5.2.1.2

Do I have to convert to the cloud version or is there a fix?

File Attachment: 
Kudos0

Re: Norton identity safe local version stopped working

Hello

Is your Chrome extension for the ID Safe enabled?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.15.1.8 Core Firmware 267 I E 11
Kudos0

Re: Norton identity safe local version stopped working

blkeenan

Your image shows you do indeed have a local vault. But the newer version 5.x.x. version of the Chrome ID Safe extension will not work with a local vault. If you still want to use Chrome, you will have to either migrate your local vault to the cloud, or create a new online vault and export then import your vault contents as I outlined above. That way you can still keep both your local and an online vault.

The only thing is that the only way you can still access the local vault will be by using IE as your browser. All other browser extensions now only support a cloud vault.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton identity safe local version stopped working

I was able to export my local vault and save it.

Unfortunately, I can't create a new vault. I continue to receive the "No Vault Detected" message and when I attempt to follow the instructions to create a new vault, I get an error "Sorry, something went wrong. Try again later."

Kudos0

Re: Norton identity safe local version stopped working

try exporting it as a CSV file that way if you can't get Norton to work again you can still use your passwords on someone else's password manager. we should all do this because we can't truth Symantec to keep providing the local password manager service. let alone trust them with the web based that is just plan crazy to do so.
Kudos0

Re: Norton identity safe local version stopped working

Please make Norton GREAT AGAIN !!! 

Kudos0

Re: Norton identity safe local version stopped working

I have been using Norton Identity Safe for years. I used the local vault because I was concerned that an on-line vault could be hacked. Norton support tells me that can't happen. I hope they are correct.

Looks like there is no longer a choice: I must use the on-line vault.

Kudos0

Re: Norton identity safe local version stopped working

I was concerned that an on-line vault could be hacked. Norton support tells me that can't happen. I hope they are correct.

The data stored in your online vault is encrypted before it leaves your computer. Then it is unencrypted when it is returned to your computer. So even if Norton's servers were hacked, the data is unreadable. Thus useless.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton identity safe local version stopped working

Thanks. That is useful information.

Kudos0

Re: Norton identity safe local version stopped working

I also found the information about the encryption of the cloud vault useful, and partially reassuring.  I'm interested to know where the encryption key is generated / held. 

  • If it is on my own machine that is good from a "I do NOT want my passwords floating round in the cloud out of my personal control" viewpoint - but it does mean (as with the local vault itself) that if anything happens to my local machine, I become reliant upon the quality of my backup strategies and the diligence of my implementation ... pause while I go and do some overdue backups :-)
  • If it's somewhere else, then my encrypted vault is only as well protected as the encryption key itself ...

I need to do some more thinking and investigation (since no doubt IE11 is becoming increasingly older and unsupported ....)

Kudos0

Re: Norton identity safe local version stopped working

I have no information on the technical details of how this works, as you are able to log into your vault from anywhere by using your Norton Account login details.  From what I understand, as you log into your Norton Account, the key is generated/downloaded to the device you are using. Then you can access your vault data.

So the levels of protection start with the vault contents being encrypted/unreadable. If the vault servers are hacked the info is useless. Then there is the vault password that a hacker would have to know/crack/guess. Then there is your Norton Account credentials, email address (that may be guessed or gathered from online sites), and password, that again must be known/cracked/guessed.

All of these have to fall in together to get access to your vault. So as long as you are using complex passwords at the two layers required for access to your vault, you are fairly safe. 

And an added layer you could add to your Norton Account is the 2 factor authentication. It would have to be a very determined hacker that is targeting you to be able to clear all these hurdles.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton identity safe local version stopped working

Thanks @peterweb, once again I find that very helpful.

I think the weakest link then is almost certain to be my Norton Account login :-( (since I'm pretty sure Norton will be diligent about keeping their database of 'login <-> encryption keys' secure, and well separated from the encrypted vault entries themselves).

That effectively elevates my Norton login from being "just another of a hundred or so logins", to one that I should care a lot about.  I'm off now, to set up the 2 factor login.

I'll probably hang in there with my "local vault - IE11" combination for as long as I can, but if/when I decide I have to change, I've got a better appreciation of the risks (and mitigations) available to me. 

Thanks 

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