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Kudos0

Norton Identity Safe Login problems on smartphone Android 7

Since yesterday after updating my smartphone to Android 7.0 I cannot log into my Norton Identity Safe app. I am asked to first log into my Norton-Account, but that is impossible. I get a message "Session expired...", each time I try. Unfortunately your chat is not open today, but it was yesterday and I was told that you had a server problem, which should be solved as soon as possible. Still it is not solved and I need my passwords in Norton Identity Safe immediately.

Replies

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

Unfortunately, this is an issue that has been going on for over a week now. As you were told, they are working on it and it will be solved as quickly as possible. See this thread from employee Sunil   https://community.norton.com/en/forums/cannot-login-norton-identity-safe...

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

This is a bunch of BS. I am in such a bind because i cant get to my passwords in the vault for my job. I should have never trusted Norton. They always have problems. Ugh
Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

I am facing this issue for past few days too. You could try using your account through https://identitysafe.norton.com/. This works for me and Windows desktop app works too. Its just Android app isn't working for some reason.

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

the Norton web site gives a message that you don't have an online account.  The phone still has the DAT file but will not let you log in.  Giving the same message the session is expired.  Why is this taking so long.  I might get fired this week if I can't get to my accounts and passwords.   Come on Norton lets get this fixed.  please.

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

Some problem here for a couple of days on Android Phone (Oneplus 3 on Android 7). On the PC everything is working fine. However logging in using my account through https://identitysafe.norton.com/ comes up with message that No Safe can be found for this Norton Account...

Hope it can be fixed soon.

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

Wow! I can't believe I left myself this vulnerable. I have the same problem as everyone else on Android (Verizon Galaxy Note 5), plus attempting to access my account via the web indicates that No Safe can be found. I'm really hoping this is something that can be solved, and fairly soon would be really good.

Kudos1 Stats

Re: Norton Identity Safe Login problems on smartphone Android 7

The problem is solved now, after quite a long time. Thank you, Norton,

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

Thanks everyone for the patience shown on us.The fix is happening on a phased manner,good to hear that few who reported already is not seeing the issue again.Expected to completely fix this issue in few days from now.

Please have a check whether you could login now,or few who still find issue will be sorted out soon .

Will give a update once its completely done

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

The issue has been completely resolved,please check once for yourself and let us know if the issue still remain.Which ideally should not.

Thank you all for the patience shown on us.

Kudos1 Stats

Re: Norton Identity Safe Login problems on smartphone Android 7

My problem with Norton Identity Safe in my smartphone is over now. Thank you!

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

Thank you all,if others who have reported as well dont see this issue again then we can go ahead closing this thread.

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

Thank you Lanil,if others who have reported as well dont see this issue again then we can go ahead closing this thread.

Kudos0

Re: Norton Identity Safe Login problems on smartphone Android 7

For the users who still find the issue,kindly send me a personal message with your norton account [Username alone,don't share password]

*Please write as personal message than posting your Norton account here.

Kudos1 Stats

Re: Norton Identity Safe Login problems on smartphone Android 7

Problem is solved now for me. Thanks.

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