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Kudos0

Norton Identity Safe no longer working with outlook email login

Outlook email (www.outlook.live.com) has a new login procedure and Norton Identity Safe is no longer filling in the login information. Looks like a situation similar to what happened with google email earlier this year.

Replies

Kudos0

Re: Norton Identity Safe no longer working with outlook email login

You can report the site to the ID Safe team from your product.

From the Norton Toolbar in IE or Chrome, Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe no longer working with outlook email login

   Thanks, @peterweb, I just reported it. I imagine there are a fair number of Norton users who use Outlook email, so I hope Norton takes a look at this fairly quickly.

Kudos0

Re: Norton Identity Safe no longer working with outlook email login

It's now August 7. Why has there been no response from Norton? I'm sure many have used the "report" feature as I have. Not happy.

Kudos0

Re: Norton Identity Safe no longer working with outlook email login

Hello silverdawn

Have you used the form which peterweb posted earlier in the thread? That is how Norton team learns about the issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe no longer working with outlook email login

floplot, I did report the problem exactly as peterweb suggested, on the very same day (allowing I'm a day ahead in the Southern hemisphere.) Next step I suppose is to call Norton. If I learn anything useful, I'll post it in case anyone else is experiencing this.
Kudos0

Re: Norton Identity Safe no longer working with outlook email login

I reported this on July 29th, as mentioned above. Still no word from Norton on a fix. I guess they get to it if and when they get to it.

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