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Kudos0

Norton Identity Safe not found on my country's app store!

As I am a long time user of Norton Identity Safe on my PC's, I wanted to install the related Norton app on my iPad. However, US app store won't allow me to install it because I live in another location on the earth. I live ın Turkey and Turkish app store doesn't have Norton Indentity Safe app. Any advice would be appreciated.

Replies

Kudos0

Re: Norton Identity Safe not found on my country's app store!

As I am a long time user of Norton Identity Safe on my PC's, I wanted to install the related Norton app on my iPad. However, US app store won't allow me to install it because I live in another location on the earth. I live ın Turkey and Turkish app store doesn't have Norton Indentity Safe app. Any advice would be appreciated.

Kudos0

Re: Norton Identity Safe not found on my country's app store!

Hi nort06.

Welcome to the Norton Community Forums.

It would appear from what you say that Identity Safe is not currently available in Turkey but I have asked for this thread to be transferred to the "Other Mobile Products" forum where users have more experience of Identity Safe matters.

Hopefully they can help you there and Identity Safe will become available in Turkey before too long.

[Edit: - Don't worry if it is moved a stub leading back to your thread will remain here.]

All the best.

Mike
Kudos0

Re: Norton Identity Safe not found on my country's app store!

Is it something we need to wait Symantec or Apple store to solve that issue? Or both?

Kudos0

Re: Norton Identity Safe not found on my country's app store!

Norton needs to get permission to sell software in countries outside the US. Different countries can take differing amounts of time to get the needed authorizations.

Then the Apple store needs to make sure the app is compatible with Apple products.

So the answer is you have to wait for both Norton and Apple before you can access the app in your country.

There is a workaround that involves creating a dummy US account with the apple store that can allow you to use the app until it is available in your app store.



Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe not found on my country's app store!

Hi,

We hope to open up the country offerings for iOS later this year.  There is a lot of red tape and it takes time.

I will forward your feedback to marketing regarding Turkey/Turkish. 

Thank you for your understanding.

Rhonda

PGM for Identity Safe Mobile Edition 

Kudos0

Re: Norton Identity Safe not found on my country's app store!

Any good news? Still no availability in Turkey Apps Store for Identity Safe app.

Kudos0

Re: Norton Identity Safe not found on my country's app store!

I might be able to include you in a test group if you are willing to test the new release.

Please let me know.

Rhonda L

Mobile Team IDSafe

Kudos0

Re: Norton Identity Safe not found on my country's app store!

Please do so.

Thanks.

Kudos0

Re: Norton Identity Safe not found on my country's app store!

Can you private message me your email address?

Rhonda

Mobile Team IDSafe