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Kudos1 Stats

Norton Identity Safe Online not working all the today.

I was using it fine yesterday. All day today this msg pops out I log into my vault

Error!

An unexpected error has occurred. Please try again, if the error persists please contact customer support.

I needed to some ciritcal information... so tried many times and also got an msg saying

 

No vault for this account

We were unable to find a vault for this Norton Account. You can create an online vault using the Norton Identity Safe Client.

 

WTH ? I used it yesterday!

Now I think it was really silly that I stored all my critical information using Norton Identity Safe... Safe... pffttt

Anyone experiencing same issue ?

 

As I was typing this, I tried again and I got in! but not good news for me... I can see all the logins, but I actually needed to see "Notes" section...

When I click on notes sections, it says loading.... and then this pops out... ARRRGGG

Exceeded time limit

For security reasons, because your session lasted longer than 15 minutes, you need to re-enter your vault password to continue the session. To return to your vault, please click on the link below.

Hmmmm. I just logged on...

Norton, Please please tell your users if there are problems and just ignoring them...

 

Replies

Kudos0

Re: Norton Identity Safe Online not working all the today.

Hi AshChoi,

So is everything working now or not?

If not, please tell us which Norton product and version (support > About) you are using, or the Stand Alone ID Safe.  what is your operating sysetm and browser you are using (and version).

Kudos1 Stats

Re: Norton Identity Safe Online not working all the today.

It's not working.  I have tried all the listed suggestions in the forum.  Installed removal and reinstall, didn't work.  I have the vault file backed up, but I can't login -- and it's not my password.  It won't re-set, says there isn't an internet connection and there is.  Thanks for wasting hours of my life, Symantec.  We don't all want our private login info on your cloud.  Your 2013 works terribly. I'm not installing it on any other computer until you release software that works.  We don't want to install a renewal and spend the rest of our day trying to fix a  product that works so poorly.  FIX THIS!!!

Kudos0

Re: Norton Identity Safe Online not working all the today.

Kudos0

Re: Norton Identity Safe Online not working all the today.

Still having problems with Identity safe. Now it doesn't recognize my password. I can log in to identity safe website with same password, so its the issue with the identity safe program.  Attaching a screen shot .

File Attachment: 
Kudos0

Re: Norton Identity Safe Online not working all the today.


KazysDylys wrote:

Still having problems with Identity safe. Now it doesn't recognize my password. I can log in to identity safe website with same password, so its the issue with the identity safe program.  Attaching a screen shot .


Hi KazysDylys,

Have you tried numerous times?   Is the password hint correct for the login you are using?  I hate to ask - but Caps Lock OFF?

Kudos0

Re: Norton Identity Safe Online not working all the today.

Sure I tried numerous times, the funny thing is am using the same password to log in into website and it works, just not on a browser

File Attachment: 
Kudos0

Re: Norton Identity Safe Online not working all the today.

Although you do not have the identical problem, I would suggest you contact Tony - per his request as it could be a server problem.

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Network-Timeout/m-p/893375/highlight/true#M7910

Kudos0

Re: Norton Identity Safe Online not working all the today.

Thanks, I did seen that post just after I answered you. Its nice to know someone cares.

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