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Kudos0

Norton Identity Safe Vault Closed

My Norton Security was updated to 22.8.1.14.

I successfully logged into my Norton Account. However, once I entered my vault password, it will still display "Vault Closed" but Norton Toolbar will show "Vault is OPEN" and can list my websites' passwords through the toolbar. However, when I try to click "Open Identity Safe", it will still display "Vault Closed". While I can still access Norton Identity Safe via the toolbars and can still fill my websites' password without any problems, I cannot back up or restore my Websites' passwords at this time. Norton Identity Safe Vault NEVER go back to "Get started" but only stay at "Vault Closed" screen.

Replies

Kudos0

Re: Norton Identity Safe Vault Closed

Which browser is set as default and what is your operating system?

Kudos0

Re: Norton Identity Safe Vault Closed

I am using Internet Explorer 11 in Windows 10 (Build 1511).

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