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Kudos0

Norton Identity Safe was trashed after upgrading to Win10

Greetings. I realize that after the release of windows 10 that Norton will be a little busy with customer requests.

I called this morning after my 3rd PC was upgraded to Windows 10. Two of my PC's upgraded fine while this one was problematic.

My Norton Identity Safe was trashed and I could not correct the issue on the Laptop.

I wanted a long while to speak to a representative.  The first one used special software to uninstall the previous versions.

Rebooted the machine and was gone and NEVER CALLED BACK.

Contacted them again and waiting even longer, This time, the technician spent a lot of time and could not help me. They seemed to think it was my fault all along

and would not help me.

This is Sad.

Dave Penn

Replies

Kudos0

Re: Norton Identity Safe was trashed after upgrading to Win10

Hi Dave Penn,

A bit more info would be helpful - Norton Product? 

What version (Help/Support > About from main page of product). 

Is Fast startup disabled and has system been rebooted?

See if you can log into your ID safe from this link:

  https://identitysafe.norton.com/

Kudos0

Re: Norton Identity Safe was trashed after upgrading to Win10

Windows 7 PC Migrating to Windows 10 Norton 360 Premiere

Trashed my Norton Identity safe as it was LOCAL not cloud. And provided no way to recover my Data.

The way I was supported was unacceptable.

Does this help?

Kudos0

Re: Norton Identity Safe was trashed after upgrading to Win10

Dave Penn,
Please review this Thread and Solution. 
https://community.norton.com/en/forums/identity-safe-database-lost-during-windows-10-upgrade
Post back as required.   Thanks

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