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Kudos0

Norton Identity Safe wont let me log into Vault

Unable to log into my Norton Vault for my identity safe passwords. Tried logging in & out of Norton Security, which I can, but can not open my password vault.

Labels: Online Vault

Replies

Kudos0

Re: Norton Identity Safe wont let me log into Vault

stevent Open your Norton dashboard and find HELP in the top right. Per this screenshot click on "Get Support" on the left. An automated tool will run to detect issues with your install, if it finds errors it will auto correct them. Reboot your computer and recheck your issue.

An added suggestion is to shut off fast boot if you are on windows 10. Here is how in case you are not familiar with that setting. https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Also for Windows 10 and the Edge browser. The current extension for Norton is ONLY supported on the Creators Update of Windows 10. https://support.norton.com/sp/en/us/home/current/solutions/v113038371_EndUserProfile_en_us 

If all else fails remove and reinstall your product per these instructions: https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: Norton Identity Safe wont let me log into Vault

Uninstalled & reinstalled Norton security to resolve login issue.

Kudos0

Re: Norton Identity Safe wont let me log into Vault

Good news, that was one of the suggestions we gave. If you'd be so kind please mark the thread as solved if you indeed feel it has been. Others can them see the solution. Please let us know if we can assist further and in the future. Have a grand weekend.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX

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