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Kudos0

Norton identity safe won't work

   My question is similar to Kentucky's below, except that I have just installed Windows 8.1 on my non-touchscreen PC using IE10.  I can log into identity safe, but the autofills (login and password) don't work. Any suggestions short of trying a new reinstall of Norton 360?  Thanks!

Replies

Kudos0

Re: Norton identity safe won't work

   My question is similar to Kentucky's below, except that I have just installed Windows 8.1 on my non-touchscreen PC using IE10.  I can log into identity safe, but the autofills (login and password) don't work. Any suggestions short of trying a new reinstall of Norton 360?  Thanks!

Accepted Solution
Kudos0

Re: Norton identity safe won't work


Patrick55 wrote:

   My question is similar to Kentucky's below, except that I have just installed Windows 8.1 on my non-touchscreen PC using IE10.  I can log into identity safe, but the autofills (login and password) don't work. Any suggestions short of trying a new reinstall of Norton 360?  Thanks!


Hi,
My first suggestion would be to wait a few days for the Norton team to confirm the problem and develop a fix. The 8.1 version is still so new that the code is slippery. They don't release their compatibility version until after the developer (MS) has released their final version.

I would expect live update to download and install any necessary changes within a few days. You might even see an announcement here.

Stay well and surf safe

Dick Win 10x64 current current NSBU

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