• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Identitysafe iOS - Crash upon login

We have fixed the problem where the app was crashing immediately after logging in to the vault on iOS.

If you are still seeing the crash, Please send your Norton Account Username, MID and OID.

Kindly follow the below steps to get the OID, MID [Machine ID] from the IdentitySafe app:

1. Open the IdentitySafe App

2. Sign out from your Norton Account

3. On Norton account login screen click "Need Help"

4. In "Need help" screen, You'll find OID and MID details.

Feel free to post your queries to the Other Mobile Products board. Thanks.

Replies

Kudos0

Re: Norton Identitysafe iOS - Crash upon login

The above issue has been addressed in the latest app version which is 4.4.11,Users who have impacted by app crash upon login can check if the issue is resolved.

This thread is closed from further comment. Please visit the forum to start a new thread.