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Kudos0

Norton IdentitySafe (Mac) excessive time on Firefox

On any web page with a username, password, or email address when Norton Identity Safe 5.2.1.2 is enabled in Chrome 64.0.3282.167 (or Firefox (not sure of the version)) on macOS High Sierra v10.13.3 on consecutive openings of the page, it becomes slower and slower to open until the page freezes.  The site where this happens for me is secure, so I cannot help with a link.  But, wanted you to know that Norton Identity Safe 5.2.1.2 is still a problem.

Labels: Firefox

Replies

Kudos0

Re: Norton IdentitySafe (Mac) excessive time on Firefox

Hello

If you have the new Norton update to 22.12.1.14, there is supposed to be a new Chrome I D Safe extension.  Sorry, I don't know the number, but perhaps that will help with your issue.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton IdentitySafe (Mac) excessive time on Firefox

I don't know what you're referring to by "Norton update to 22.12.1.14".  Could you please explain?  I have Norton Security v7.6 Build 113 and Norton Identity Safe 5.2.1.2.

Kudos0

Re: Norton IdentitySafe (Mac) excessive time on Firefox

Yes, same problems with Chrome and FF and Norton Identity Safe on my mac.

Kudos0

Re: Norton IdentitySafe (Mac) excessive time on Firefox

Has Norton acknowledged there is a problem with Identity Safe 5.2.1.2?  Are they working on it?

Kudos0

Re: Norton IdentitySafe (Mac) excessive time on Firefox

Hello Josephine S

I have requested to an Admin that they move your posts to the Mac Board. .

https://community.norton.com/en/forums/norton-for-mac

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton IdentitySafe (Mac) excessive time on Firefox

Josephine S You indeed have the correct product for your OS. I would roll back to the last version before 5.2.1.2 and wait for acknowledgement from Norton this issue has been corrected: https://addons.mozilla.org/en-US/firefox/addon/norton-identity-safe/versions/?page=1#version-5.2.1.2

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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