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Kudos0

Norton IDSafe on iOS not working with Financial Institutions

I have been using Norton Identity Safe on my Windows 7 PC for several weeks (Norton Toolbar on Firefox). I have about a dozen logins, all working, including two financial institutions. However, the logins for the two financial institutions (Morgan Stanley and Bank of America) do not work with Norton IDSafe on my iOS devices (iPad and iPhone). Logging in manually to those financial institutions from the Safari browser works fine. In the case of Morgan Stanley, Norton IDSafe seems to attempt to fill out the login form and submit, but MS rejects the credentials. In the case of B of America, the Norton app only fills out the username, and when I manually type in the password and submit, the bank also rejects my credentials. Again, the same logins from the same vault work fine from the Norton Toolbar in Safari on my PC. Speaking by phone with Norton customer help bore no fruit. They have no record of this specific problem and could only suggest deleting the logins from the vault and trying to regenerate them from my mobile device, which I am reluctant to do since they work on my PC. As I wait for any reply to this thread, I will also be calling the security help desk at Morgan and BofA to see what they have to say.

Replies

Kudos1 Stats

Re: Norton IDSafe on iOS not working with Financial Institutions


Do other logins work on your IOS devices?

Can you access those sites if you use the default Norton Identity Safe browser? The Safari support was just added with the last update and is only available on IOS 8 and later, so I cannot test as I will not upgrade on my older iPad.

You can report this problem from your PC by browsing to one of the log in pages giving you problems and clicking on Vault is Open on the Norton Toolbar. Then beside Current site, click on Options, then click on Report an issue with this Site. I have not found a way to report the site from the iPad or iPhone.

Edit

I just found how  to report the site from your IOS devices. Not sure exactly where you will find this with the Safari browser, but this works from the ID Safe browser.

At the top right of the browser, tap on the 3 horizonal bars. Then tap on Site Report.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton IDSafe on iOS not working with Financial Institutions

Yes, all the logins from Norton SafeID work on my iOS devices except the two financial institutions.
 

Kudos0

Re: Norton IDSafe on iOS not working with Financial Institutions

OK then you should report those sites as I suggested above. Sometimes sites can change the way the login pages are set up. If Norton is notified, they can make necessary changes.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton IDSafe on iOS not working with Financial Institutions

I am using an iPad Air 2. I can log into all my sites with identity safe, but once the site opens, it also opens a toolbar of bookmarks, (all of which are deleted). At this point, I am unable to print from these sites. A new tab pops up marked loading. That is all that happens.  I can access all these sites through Safari or google and everything works fine, including print function. Plus there is no toolbar showing. It seems to only give problems if I log in directly from Norton ID Safe.  

Kudos0

Re: Norton IDSafe on iOS not working with Financial Institutions

As a follow-up to the above: I did use the "Report an issue with this site" function described above, for each of the two financial institutions I was having trouble with. About a month later (September, 2015) I received an email confirmation of my submissions (looks like it was machine-generated) from "Norton Support IDSAFE." Usual response: 'We have received your problem report, thank you, will look into it and get back to you.' Here it is February, 2016 and I've not heard a thing.

But for me now it's a moot problem anyway, since late last year Norton pulled the plug on their toolbar application for Firefox (Firefox 41 and later) and after some delay replaced it with a bare-bones vault-access function but no fill capability, and 99% of the time I access my financial institutions from my PC and not my mobile devices. Again, here it is February, 2016, with no update from Norton to my knowledge on when they will come up with a fully functional toolbar app for Firefox (apologies for bringing this issue up here - it has its own thread in the support forum).

Kudos0

Re: Norton IDSafe on iOS not working with Financial Institutions

Bigbear54:

I am using an iPad Air 2. I can log into all my sites with identity safe, but once the site opens, it also opens a toolbar of bookmarks, (all of which are deleted). At this point, I am unable to print from these sites. A new tab pops up marked loading. That is all that happens.  I can access all these sites through Safari or google and everything works fine, including print function. Plus there is no toolbar showing. It seems to only give problems if I log in directly from Norton ID Safe.  

Is this happening on all we sites you access from ID Safe browser? 

Have you tried using the ID Safe features from the Safari browser? (if you have IOS 8 or newer)

What IOS version do you have on the iPad?

What is the version of ID Safe you have?

Things happen. Export/Backup your Norton Password Manager data.

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