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Kudos0

Norton IS incompatible with Trusteer Rapport

My NIS after years of use would not complete a quick scan. When I reopened NIS it said an error has occurred and it started to auto check installation. This went on for an hour so I restarted my computer ( Surface Pro) windows 10, and this did not solve problem. So I uninstalled NIS, then attempted to Reintall NIS. After awhile it said installation unable to continue as incomparable programs detected see list. The program was Trusteer Rapport. I continued with the installation of NIS and error was still occurring when attempting quick scan. As I did not want to uninstall Trusteer Rapport I uninstalled NIS again, switched on MS Windows 10 internet security. Updated definitions and run a full scan ok. So I am going to use this free internet security that comes with windows 10 and see how it goes
kev

Replies

Kudos1 Stats

Re: Norton IS incompatible with Trusteer Rapport

There have been many users with issues between Norton and Trusteer. Many question the need for Trusteer when you already have a Norton security product running. As this issue shows, there can be conflicts when more than one real time scanner is installed at the same time.

What you might try is uninstalling Trusteer, restarting your computer, Then install NIS. Get it fully updated, restarting as necessary. Then you could try installing Trusteer again, if you feel you need that.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton IS incompatible with Trusteer Rapport

I agree with peterweb's advice.  Things you should know about Trusteer Rapport: first, it is not designed to protect your system from malware; rather, it is primarily intended to prevent malware already on your system from successfully inserting itself into your online banking activities.  Secondly, since the bank is, in most cases, required to restore any funds you lose through fraudulent transactions, Trusteer Rapport is actually protecting the bank.  My feeling is that preventing malware from installing in the first place is far more important, and that, overall, Norton does a much better job of that than Microsoft's product.  Norton and Trusteer Rapport are generally compatible, but there are occasional issues like yours that do come up from time to time.  I would follow the suggestion to install Norton first, then install Trusteer.

Kudos0

Re: Norton IS incompatible with Trusteer Rapport

Hello

There is usually an issue when Trusteer updates to a new version. Some Banks do require that program to be installed if you want to do online banking. It's usually the Banks requirement.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos2 Stats

Re: Norton IS incompatible with Trusteer Rapport

For those not knowing much or anything about this product or wanting the source of it:

http://www-03.ibm.com/software/products/en/trusteer-rapport 

The wiki article on it is interesting:

https://en.wikipedia.org/wiki/Trusteer#Trusteer_Rapport 

Hugh
Kudos0

Re: Norton IS incompatible with Trusteer Rapport

Thanks for your reply
kev
Kudos0

Re: Norton IS incompatible with Trusteer Rapport

Thanks for you advice
kev
Kudos0

Re: Norton IS incompatible with Trusteer Rapport

Thanks fo your reply and advice
kev
Kudos0

Re: Norton IS incompatible with Trusteer Rapport

The following content explains the exact reason why the user will read the following alert before he or she can start the install of Trusteer Rapport.

In addition, You authorize personnel of IBM, as Your Sponsoring Enterprise's data processor, to use the Program remotely to collect any files or other information from your computer that IBM security experts suspect may be related to malware or other malicious activity, or that may be associated with general Program malfunction. IBM does not use the Program to target collection of Your personal information." Clearly this would be considered to violate security and privacy requirements of some users. Other security products have an opt-out for similar collection, even presenting it at install time (for example Kaspersky...).

As for said program-incompatibility issue, Wikipedia too outlined similar sentences:

End users have reported problems with Rapport, slow PCs due to high CPU and RAM utilization, incompatibility with various security/antivirus products and difficulty in removing the software.

I too tested Rapport: one needs to put extra effort in a clean uninstall of Rapport. See the express uninstall process (onscreen wizard, security check), and remain in Google Chrome.

Then, think about it:

Is HSBC's security software more trouble than it's worth?

Closing words: Learn how to get a good balance between internet security and computer performance and online privacy.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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