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Kudos0

Norton install error "RESTART REQUIRED"

I am running a pretty standard windows 10 system on a HP pavillion P6 desktop in NOOSA  Australia

I had a "watchdog error"which indicated i had conflicting virus protection software.  I uninstalled NORTON and I have successfully downloaded the new install files.  When I activate the install file I get the message

RESTART REQUIRED

Setup has detected that a previous patch has been completed but requires a restart.  Please restart your computer to finish installing this version.    RESTART NOW

however once restarted i appear to be in a loop which will not let me get past this message.  I am most concerned because I dont believe i have any virus protection until I get NORTON installed

any suggestions anyone????

Replies

Kudos0

Re: Norton install error "RESTART REQUIRED"

I had a "watchdog error"which indicated i had conflicting virus protection software.  I uninstalled NORTON and I have successfully downloaded the new install files.  When I activate the install file I get the message

Did you also remove whatever other AV software that was detected using the removal utility from that company?

Are you actually using Restart, or are you shutting down and starting up again? If you have Windows Fast Startup feature enabled and you are using Shutdown, you are not actually getting a full system shutdown needed to complete the tasks Norton is trying to finish. If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton install error "RESTART REQUIRED"

Hello

I think that with Sept. Windows Update for Win. 10, it might be possible that Windows Defender got an update which improved the effectiveness of the program. Is it possible that the Windows Update turned the Windows Defender?

If Windows succeeded in doing that, would that result in the conflicting virus protection software. This is a pure speculation on my part which could be out in left field.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.1.10 I E 11
Kudos0

Re: Norton install error "RESTART REQUIRED"

Same problem here. I don't know when it has happened, but recently...

Not able to reinstall or uninstall NAV 22.10 because "restart required" each time.

Kudos0

Re: Norton install error "RESTART REQUIRED"

Equinoxe07

Have you checked that Windows Fast Startup is disabled?

Things happen. Export/Backup your Identity Safe data.