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Kudos0

Norton internet security

i have tried to run both a scan and norton file insight , after suspecting i had a problem - got the message 'scan cannot run because NIS has encountered an internal programme error, (same when i tried  to open norton file insight.) can anyone help please

Replies

Kudos0

Re: Norton internet security

  Hello brufish, sorry to hear you are having a problem.  So we can help you better, would you provide us with a little more information?  What is your PC's operating system with any service pack upgrades?   Have you just installed Nortons or has Norton's been working?  Which Norton product are you using, NIS, NAV, or 360 also with their version number?  Do you have any other Full time AntiVirus or Security products running?  A lot to ask for but it helps to narrow down your problem.  

Kudos0

Re: Norton internet security

i use windows xp, sevrice pack 3 on a dell dimension 4700 purchased in 2004. been with norton for years thru my ISP. last year had an ISP problem so decided to purchase and instal a  retail copy of NIS 2011 which has been working perfectly until now

Kudos0

Re: Norton internet security

brufish - You said last year you installed a copy of NIS 2011.  Most of the subscriptions are only good for a year and then you have to renew.  Could your subscription have run out?  If you open the NIS window, does the Subscription Status show any days left?  Usually you would have received several, a lot of Posters complain about the number of Pop-ups, letting you know your subscription was about to expire. 

Kudos0

Re: Norton internet security

sorry to have misled - expiry date is in fact Jan 9th 2012

Kudos0

Re: Norton internet security

Sorry to say it brufish, but that was my only idea.  Hopefully someone else will help you find a better solution. 

Kudos0

Re: Norton internet security

brufish - before I go, have you tried opening the NIS window, clicking on "SUPPORT", then click on "GET SUPPORT", then click on "BEGIN SUPPORT SESSION"?  This is a support program that runs and checks your NIS for common problems and tries to fix them.  Maybe that will help you..

Kudos0

Re: Norton internet security

Can't seem to access support or anything else, except 'recovery tools' and thence customer support. Thanks for trying - appreciated

Kudos0

Re: Norton internet security

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