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Norton internet security cannot detect or prevent worm

I have Norton internet security for my 5 pc and all 5 of my pc got infected by a worm and norton cannot detect it or remove it. the worm keep hiding the files and create a shortcut to all of the external storage that we plug in. Please see sample below. 


Kudos1 Stats

Re: Norton internet security cannot detect or prevent worm

Hi, Ejacinto. Contact Norton Support . http://norton.com/chat

Note: If you’ve purchased a qualifying Norton Security Software on
Norton.com or joined Automatic Renewal, then you may already have virus removal
services through Virus Protection Promise. See your Norton Account or call

Windows 10 Home X64 Norton Security Premium---Current

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