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Norton Internet Security constantly stopping/faulting
Ok, the following behaviour is something I've been noticing since the last 2-3 weeks (according to me it started somewhere around the time of the Microsoft Spectre/Meltdown updates and the latest version update for norton internet security).
More specifically, I'm currently on version 22.214.171.124.
What I am constantly seeing, is the following:
This has been going on and off for a while.
I'm running this on Windows 10 64 bit on a Dell laptop.
I've already tried the following:
- updated graphics driver (found a symantec article that this could cause this issue): not fixed.
- Ran chkdsk /f /r: no fix
- sfc /scannow: no fix
- 3 times used the norton remove and reinstall tool to remove and reinstall the software: no solution.
Sometimes it takes more than an hour after booting the laptop before norton fails, sometimes a few minutes.
Sometimes I can complete a quick scan, sometimes it fails even during a quick scan.
Norton never works long enough to even complete a full system scan.
It does this multiple times per day. The norton icon in the taskbar disappears. When clicking the Norton shortcut in the start menu, or right clicking a file and choosing scan now, the icon appears again and Norton starts again.
Also: it doesn't matter if the laptop awakes from sleep, it's booting up cold or a restart was done, this behaviour remains the same. (so my guess is it's not related to the windows 10 quick boot issue, especially since my wife also has it on a Windows 7).
This corrective action: restarting in 120000 milliseconds usually works, sometimes it doesn't.
Interesting detail: my wife has exactly the same version, on windows 7 64 bit on a HP laptop: exact same behaviour.
And yes, obviously I checked: Norton claims it's the latest version and all liveupdates have been installed (they always succeed in installing).
I find it really strange that we are having this odd behaviour on 2 different laptops here, but I don't see anyone on this forum reporting the same behaviour.
Following is a screenshot from the windows error logging archive:
Gives a nice idea about the frequency of Norton faulting.
Also the following from the event log in windows: specifically mentions a module/dll of Norton:
Also interesting to mention: I'm behind a proxy. I have this proxy configured in norton, liveupdate is going through it and succeeding without issues.
In my proxy, I have whitelisted all domains mentioned here:
I also don't see any mentioning in the proxy logs of any traffic being blocked at the moment of Norton crashing.