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Kudos0

Norton Internet Security full scan shuts down Windows 7

Since  late January this year, all attempts to run a manual full scan on my Acer Aspire, Windows 7 OS, have failed with Windows shutting down abnormally, usually (from what I can make out by monitoring the scan manually) round about 440,000 files scanned.  The problem occurs under normal mode and under safe mode.  I have uninstalled and re-installed Norton a number of time, to no effect.

Other security software on the computer is Malawarebytes, SuperAntiSpyware Free, Spybot S&D, McAfee Security Scan Plus and Sophus.  In the past with these installed, there have been no problems in running a full Norton scan.

Any help/advice would be appreciated.

Replies

Kudos1 Stats

Re: Norton Internet Security full scan shuts down Windows 7

Hello GordonWhitehead8843

Your problem is caused by having more than 1 real time security program running. You can use the free versions of Malwarebytes and the free version of SuperAntiSpyware safely. They won't interfere.  The others that you have listed have real time antivirus parts and other functions which will definitely interfere and give you less protection than more. I would suggest that you remove the other security programs with their removal tools, reboot then use the Norton Removal Tool so that you can reinstall your Norton product cleanly without interference from those other products. You can get a pre-activated copy from your Norton Account. Please remember to run Live Update and restart as requested.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Thank you for your reply.

All the security programs other than Norton are free versions and none offer real time protection from what I can see.  The exception is the latest Malwarebytes download which is a new release on a free full trial basis and does, for the next few days, offer real time protection, but the problem predates this and only appeared in late January this year.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello

Being free does not mean it won't conflict with parts of your Norton program. There are plenty of free antivirus programs which will interfere. The conflicts are inside of your computer. They fight with each other to see who is going to get the malware first.

McAfee Security  Scan Plus says

It uses active protection technology

to scan for all kinds of threats such as viruses, trojans, spyware, potentially

unwanted programs, adware and browser history. These are the things that Norton does also. This was taken from http://promos.mcafee.com/en-US/PDF/adobe_mssp_faq.pdf

Sophos is Secure your Network with complete antivirus, next-gen firewall, Wi-Fi, and web server protection with one appliance that’s insanely powerful and ridiculously simple. This taken from https://www.sophos.com/en-us.aspx

These all have parts that conflict. Having so many security programs running at the same time are bound to conflict. They run all the time. Spybot runs all the time.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hi, Gordon. My suggestion would be to keep Malwarebytes Free and SuperAntiSpyware free, as they do not operate in real time.

Use them as back up scanners and uninstall Spybot, McAfee, and Sophos.

McAfee has a designated removal tool, not sure about the others.

http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Windows 10 Home X 64
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

I need to clarify a couple of earlier points.

First, the Sophus software is only a virus removal tool and not an active antivirus piece of software.  Apologies for not making this clear at the start.

Secondly, McAfee Security Scan Plus is described by McAfee as follows:

"It’s a free diagnostic tool that detects the security status of a user’s computer for Antivirus software, Firewall protection and Web security. It can co-exist with any existing security software.  McAfee Security Scan Plus checks your computer for anti-virus software, firewall protection and web security including checking running processes, and browser history for malicious websites."

and so should not interfere with Norton.  I have, however, uninstalled it together with the other software, leaving only Norton and Windows Firewall and Windows Defender on my system.  The last two are both disabled, so only Norton is running.

I am currently running a full scan with Norton and I will report the outcome.

Thank you F4E for your advice; I'll take this on board.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Norton ran OK until about 477,500 files had been scanned and then my laptop shut down.

I have now run the McAfee removal tool and will try again with Norton.

If the scan still doesn't complete successfully, I will uninstall and then download and re-install Norton, activating Windows Firewall and Windows Defender while doing so.  Once Norton is installed and up-to-date, I will then deactivate the Windows programs and try a full scan again.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

HI, Gordon. In Settings/Antivirus/Scans and Risks/Full System Scan/Configure make sure you have the After scan completion option set to stay on.

Also in the main UI, go to Security/Run Scans and select Norton Insight.

Select All Running Processes and let that run,then from the dropdown options select All Files.

After that is run, Norton will only scan new or changed files,which will cut your scan times dramatically.

Windows 10 Home X 64
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

I've done those things, F4E, although the scan was already set to stay on at the end.

Running a full scan ended as usual with the laptop suddenly shutting down, although this time earlier in the scan.  The last time I looked, some 170,000 files had been scanned, but a few minutes ater when I looked again, the machine had shut down.

Tomorrow, I will use the uninstall and then re-install Norton.  I am beginning to wonder, however, if attempts to upgrade to Windows 10 has anything to do with it.  I know during the period of reserving my free copy and afterwards there were numerous cases of Upgrade to Windows 10 Home failed and so I am still with Windows 7, a wise move according to many people.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Of course the laptop is running on the mains and not battery power or overheating.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello

When you uninstall Norton, I Windows firewall and antivirus should automatically turn back to active. The same thing when you install Norton, that should disable Windows firewall and antivirus.

You may have messed up your Win 7 by trying to upgrade to Win 10. A clean install usually works better than a quick install of a o/s.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Yes, the laptop is running on mains power.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Thank you for the information on Windows firewall and Windows Defender, flopot.

As regards Windows 10, I have never actually attempted to upgrade to it because of all the failed downloads.  However, I do wonder if something somewhere has been adversely affected at some point because of these.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello

Less files will get scanned each time you run a scan especially when you are scanning every day unless you are adding a lot of new files. It would also help if you turned off scanning of compressed files.

I would also recommend that you upgrade to Norton Security. Someone else had a similar problem to yours. His problem was fixed when he upgraded to Norton Security. I think something is amiss with the old programs when they made them into programs that would work with Windows 10. Try going to the Update Center and see if you qualify for an upgrade to Norton Security

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Thank you for the extra information.

I have just downloaded and run AutoDetectPkg.exe from the Update Center and it says I am already using the latest version.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello Gordon

That means you are  using Norton Security and not Norton Internet Security.  These are 2 different programs. Since you installed your Norton program with all those other security programs installed, Norton most likely wasn't installed correctly. I would recommend that you use the Norton Removal Tool and then install a fresh copy from your Norton Account.

You can download the Norton Removal tool from

www.norton.com/nrt
 

First remove using the control panel method, restart, use the nrt, install from www.mynortonaccount.com

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

And yet the thing is that with those programs on, but only the Norton antivirus running real time protection, Norton worked and ran full scans with no problem until 26th January, having been installed some two months, at least, previously.

As regards conflicts, Norton came up with a winner when installing just now saying there was a conflict with Trusteer Endprotection (again something on when Norton was installed) and this had to be uninstalled.  So my bank says, "Use Trusteer Endprotection" and Norton says, "Don't".

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello Gordon

Trusteer has been an issue on and off for a few years now. It seems like every time there is an update, there are problems. I'll notify Norton about that and they will get together with the company that makes Trusteer. You can turn off Download Intelligence temporarily, put Trusteer into a folder and put it into the place so it doesn't get scanned. Don't forget to turn Download Intelligence back on again.

I will let you know when I hear something.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Does the machine just shut off?  My vote would go to yank's suggestion that there might be an overheating issue.  The processor does tend to run hot during scans and if Norton gets preoccupied with a particularly big file, it can get very toasty, indeed - I have measured the temp with RealTemp on my PC and one file I had always set off a heat warning when it approached TJ Max.  Check for dust in the vents.

Also check Windows Event Viewer to see if there may be an entry about the shut down and its cause.

As for Trusteer, can you give more information about what Norton is alerting to?  Trusteer Rapport should be usable with Norton.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Could it because of Norton scanning a zip file? Sometime I thought of disabling compressed file scan may help to resolve scanning issue? Just saying. My opinion requires verification from other expert users.

cheers!
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello SOJ

There has been issues with Trusteer in the past usually around the time when either one would get an update. After a while, it would be ok again. It's been some time since it has happened. As I mentioned in my previous post, I have inquired from Norton like I had done in the past.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello Gordon

A Team from Norton has contacted IBM, the makers of Trusteer, to straighten out any issues and to find out why it is happening. I will keep you updated as I find out more information.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

On the Trusteer issue, thanks for reporting the issue, floplot, it's very good of you.

As regards the Norton message about Trusteer, it was just a warning that there was incompatibility and the advice to uninstall Trusteer (I can't remember the exact words) while installing Norton.   As there was a "Skip and Continue" box, I did.

On overheating, I got the miniature vacuum out and went thoroughly over all the vents and then ran a full scan.  The result was the same - sudden shut down.  Running an "All files" scan under Norton Insight (I've never tried that before) had the same result.  All other Insight scans went OK.

I haven't tried unticking the scan zip files option, but I will.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello Gordon.

You could check the condition of the hard drive also. It is possible there might be some bad sectors in the hard drive.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

I was coming to that view, floplot.  It is four and a half years old, so bad sectors might be the cause of the problem.  I'll give it a whirl.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Apologies for the long silence, but a number of domestic/personal issues have distracted me from this thread, including funerals and birthdays.

After returning home from a trip away, when I turned on my laptop it suddenly shut itself down four times in quick succession in less than an hour.  Starting it up again, it worked with no problems, but the warning was there - it needed changing, even though most pf the time it worked OK still.  I have replaced it with another Acer and Norton Internet Security now runs fine, but  many thanks for all the help and support from you all.

It's now just a matter of getting used to Windows 10.

It's strange that OS developers seem to ensure backwards compatibility with existing hardware and software generally, but don't seem to recognise the need for backwards compatibility with the human using the new OS.  Too much of Windows 10, to me at least, just seems change for the sake of it. Maybe flashier, more colourful, new jargon, but not necessarily better to use.  Indeed, quite the opposite.

But that's a different topic.

Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Hello Gordon

Since it is a new computer, please check for any preinstalled security programs.. If any there, please remove them with the removal tool from other company and restart. Also turn off Fast Startup to avoid many issues with a lot of programs.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security full scan shuts down Windows 7

Thanks, I shall make sure that I do that.

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