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Kudos0

Norton Internet Security hanging.

Hi,

This morning I tried to open Norton Internet Security and was presented with a box that says 'Loading...' I have never encountered this before. I am attaching a screen shot. This just hangs and nothing loads. I have tried restarting several times but it is always the same. As of yesterday NIS was up to date. I have 30 days left on my current subscription. I wonder if it's connected.

Help appreciated.

Replies

Kudos0

Re: Norton Internet Security hanging.

I am attaching a screen shot.

 If you need help with posting a screenshot, please see How to post an image in the forums

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton Internet Security hanging.

Hi,

This morning I tried to open Norton Internet Security and was presented with a box that says 'Loading...' I have never encountered this before. I am attaching a screen shot. This just hangs and nothing loads. I have tried restarting several times but it is always the same. As of yesterday NIS was up to date. I have 30 days left on my current subscription. I wonder if it's connected.

Help appreciated.

Kudos0

Re: Norton Internet Security hanging.

I see the same when I try to open Norton too early after turning on my machine but it usually gets fixed very quickly.

I would suggest reinstalling Norton as your copy may have become corrupted for some reason - Please follow these instructions 

Download and run the Norton Remove and Reinstall tool

Please let us know if it helped.

As to "I have 30 days left on my current subscription. I wonder if it's connected", no it cannot be related since you have a still valid subscription.                                                                                                                             

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton Internet Security hanging.

Hello

Please make sure your system time is correct. Make sure it shows the correct month.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security hanging.

Reinstalling NIS worked. Thanks for your help.

Kudos0

Re: Norton Internet Security hanging.

You're welcome. Glad you got it fixed.

All the best. 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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