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Kudos0

Norton Internet Security for Mac OS X and Snow Leopard Support

Hi, I have Norton Internet Security for Mac running on my iMac with Leopard.  I plan on upgrading to Snow Leopard tomorrow, will I have any problems with Norton Internet Security running as it should?  Or will there be an update that I can download to make this compatible?  Thanks,

Mac_1

Replies

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I believe we are in the process of publishing a F.A.Q. that will answer questions like this, but in short, we will be making an update available to address Snow Leopard issues "as soon as possible". I can't say when it will ship but we are working as fast as we can to address all our products.

In short, yes there are some problems. Namely, Norton AntiVirus the AutoProtect feature of Norton AntiVirus does not load on Snow Leopard, and the Norton toolbar does not load into Safari on 64-bit computers.

Snow Leopard will alert you when you install it as to what software is incompatible with Snow Leopard, and Norton AntiVirus will be among the products listed. However these incompatibilities should not interfere with your day-to-day activity, and when our update is released using LiveUpdate, Norton Internet Security will be running 100%. 

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

No.  Norton for Mac doesnt work.  The antivirus doesnt autoprotect and if you're using NIS, norton confidential says that it's not even installed.  It also does not created the norton folder in the appropriate place and when you try to uninstall it, it says something like "no norton product found".

When is this going to be fixed?  Your PAYING customers want to know.

Mcafee, Iavtivirus, Clamx, etc all work.  Only Norton is not working. 

When my subscriptions run out I will never buy a Norton product again.  This should have been working from the time Snow Leopard was released.  No excuses.

The timer is ticking on my paid subscription and Norton wont even give an ETA on the fix.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I don't like stating the obvious, but according to APPLE.COM, McAfee is ALSO on the "does not work" list, along with pretty much ANY auto-scan antivirus.

This is due to changes in the antimalware code in OS X.

If you have a problem with not having autoscan abilities (as this is the ONLY problem noted, regular scans work FINE), then you should not have upgraded to 10.6.  There are dozens of websites (apple.com included) that list EVERY program with compatibility issues.  You could have easily checked one of them for your programs before installing 10.6.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

The autoprotect isn't the only part of NIS that's not working. And I installed Mcafee on my macbook. Installed and ran fine.
Kudos2 Stats

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi Spede--


1 - we don't get the real version of Mac OS X 10.6 until you do. I think if you take a look around, you will see that we are not the only security provider trying to revamp our software for 10.6. (Yes, we get the seeds, but there have been changes between the last build and the release build in the past.)

2 - No one is forcing you to update to Mac OS X 10.6. Indeed, many of the reviews suggest waiting until vendors can update their products for full compatibility.  I think it's fair to say that your frustrations are a standard part of being a Mac OS X early adoptor. 

3 - You will see a fix as quickly as we can make it. 

4 - You comparisons to other software products are unfair. We do far more than any of those products do.

thanks,

mike romo

mac product manager

Kudos1 Stats

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi mikeromo

Well said indeed!!!

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I have installed Snow Leopard.  I am now getting an error stating

  1. Norton Antivirus Auto Protect code 10 could not load
  2. Real time scanning make sure installed propery 

I have uninstalled and reinstalled Norton Antivirus and am stil getting the same error messages.  What do I need to do?

Thank you.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Norton isn't compatible with snow leopard(yet).  And apparently no ETA on fix.  Although it took them over a month to get the tool bar and IPS working on Firefox 3.5 (on the PC side), so I look for it to be awhile.

You'll either need to remove Norton or (put technology on hold and) reinstall O/S X until Norton can catch up with the other antivirus programs.

I am using the free Iantivirus from PCtools atm.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi mike, I have just installed Norton Internet Security for Mac to myMac OS X Snow Leopard 10.6.
I have noticed it fail to install Norton confidential and with error message for the reinstall.So I reinstall it again and end up with two Norton running on my mac but the Norton confidential still fail to installed. Only when I come across the Norton Community to found out the story. So I guest I have to wait for Symantec to catch up for the upgrade to fix this issue. 
Meanwhile, could you kindly advise me how to remove Norton Internet Security from my Mac please, as I have two running which I only need one. I did try to run the Symantec Uninstaller from the Applications folder but still not working. Much appreciated your help. VIP 
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Mike,

So, you seem to have it all figured out. So as you list it:

1. Why does Symantec lie?  Symantec had ongoing access to the developers code since 2008. See this link: http://news.cnet.com/8301-13579_3-10345768-37.html?part=rss&subj=news&tag=2547-1_3-0-5... So either Symantec is lying or Apple is, and since Symantec, the largest AV maker out there can't even get an upgrade done on-time, I'll go with Apple is telling the truth.

2. This should be 24/7 around the clock effort for Symantec, and the fact that it is over a week and no upgrade, yet any real information, is pathetic on Symantec's part.

3. We PAY $$$$$$$$$ for this service and should have better results then not to have an upgrade on ANY release date of a new OS, or it should happen within days, not weeks. So Mike, Symantec just seems to be losing here. You'll piss off enough people and lose lots of money. Word of mouth works great, especially among Apple Fanboy's.

So, is short, thell your team to shut-up and get the update. Oh, and I figure, since Symantec can't take criticism and can only blame others for there downfalls, this post will get removed.  

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi Mike,

I have instructed my family to delay installation of Snow Leopard until Symantec catches up with the wizards at Apple since I trust your products.  However, I find it hard to believe that a growing company like Apple would not collaborate with other important software companies such as Symantec during the development of upgrades as important as Snow Leopard.  As a faithful customer of Symantec, I am very disappointed in your company's performance and attitude toward resolving this incompatibility.  Would you or someone higher please issue a statement that includes honest time lines for the resolution and availability of the needed upgrades?

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Remove the Norton products with the utility: RemoveSymantecMacFiles.command 5.52

Worked for me. Find the link in the other mac forum posts 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support


smpis350 wrote:

1. Why does Symantec lie?  Symantec had ongoing access to the developers code since 2008. See this link: http://news.cnet.com/8301-13579_3-10345768-37.html?part=rss&subj=news&tag=2547-1_3-0-5... So either Symantec is lying or Apple is, and since Symantec, the largest AV maker out there can't even get an upgrade done on-time, I'll go with Apple is telling the truth. 


Symantec does not lie! If you check how an OS is developed, you can see that between different builds there are a lot of code changes. And because of these by every build every program has to be checked and rewritten as some parts of the OS has changed what can cause errors in the program.
The same happend with Windows 7 too! Well, in this case Microsoft had a great advantage, they only released the RTM product to the software developers, and a little later will the OS available to the public. This way software developers will have time to fix all errors on the new OS. Apple didn't do the same, you can see the outcome....
So this is NOT Symantec's fault, that you bought a 1-day old OS what has many issues with the "old" products, which has to be updated first to be compatible.


smpis350 wrote:

2. This should be 24/7 around the clock effort for Symantec, and the fact that it is over a week and no upgrade, yet any real information, is pathetic on Symantec's part.  


Trust me, they are doing they job 24/7, but every changes has to be CHECKED!!! before any release. Just think of it what would happen if they release a not fully done product, some parts will work, some not. Then a lot of users will complain about it LEGALLY, as Symantec said, it's ready for 10.6.


smpis350 wrote:

3. We PAY $$$$$$$$$ for this service and should have better results then not to have an upgrade on ANY release date of a new OS, or it should happen within days, not weeks. So Mike, Symantec just seems to be losing here. You'll piss off enough people and lose lots of money. Word of mouth works great, especially among Apple Fanboy's.  


If Apple would release first the OS for developers, not for everybody, that your complain would be rightful. But as Apple released it to everybody, and didn't let time for software developers to fix their products, you can do nothing, only be patient, and wait for the update.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

to PapauZ:

Wow, you amaze me, you're actually defending Symantec.  Dude, Symantec dropped the ball, 1000's of of ther developers made the switch and update BEFORE the SL OS release! So here we have a major AV company complaining and not doing it's job!  People like you can't actually figure simple things like that out.

Symantec had access to the code PRIOR to release,Symantec openly admits , Apple release early, and it ran out of time, so what planet do you get Symantec didn't drop the ball and isn't lying and making up excuses?

Symantec certainly doesn't seem to be taking this situation seriously, and the fact that I upgraded to a 1 day old OS, hmm, just like millions of other did, means you need to go stand in a corner and shut-up. Symantec knew the OS would be release, they just didn't care. Now they make excuses to cover that fact up = lying. 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Please think about it a little:
1. After every OS build the programs has to be overwritten (this not a 5 minute job!!!)
2. Then it must be tested on a lot of computers (with the old OSs too!!, just think what would happen if everything would work on 10.6, but norton will not work on the older mac os versions..., this can happen too, and should be fixed)
3. If the program not OK, again a rewrite, then new tests
4. And this will continue until they can finish the product without any errors on every Mac system.
And this procedure is a lot of time!

So please be patient, I'm sure they will be ready with a fixed version soon.





smpis350 wrote:

Symantec had access to the code PRIOR to release,Symantec openly admits , Apple release early, and it ran out of time, so what planet do you get Symantec didn't drop the ball and isn't lying and making up excuses? 


Can you please give us a link about this. I didn't find anything about it....


and the fact that I upgraded to a 1 day old OS, hmm, just like millions of other did

I didn't see any news about it too that so many users upgraded to latest OS X.... Can be, but what I only saw on the news is that, that this upgrade is not so important for the users... Plus there are a lot of problems with the drivers and 3rd party apps on 10.6, as the "public beta test of Snow Leopard" is just began now....
By the way, by every new OS you should wait a little (around a month minimum) that the remaining bugs from the beta will be fixed.


means you need to go stand in a corner and shut-up

I didn't talked to you this way.. please not be rude! And an other thing, I'm on Windows 7..... :P



Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Symantic had the seeds for over a year before snow leopard was released. MANY other antivirus programs work with snow leopard but symantec, a HUGE antivrus company does not.  -Why is that-?

My problem with Symantec is that they make excuses for their product and don't offer any updated information to their paying customers. Instead they BLAME their customers for upgrading.

Yeah, I thought about "downgrading" back to 10.5, but honestly Norton products just aren't worth it.  If it's a choice between an enhanced O/S or Norton, Norton will lose out.  And they have. 

If you look at the symantec employees on this board and then look at employees on other boards like F-Secure, the difference in employee help and interaction with customers are worlds apart. 

Symantec just doesn't offer remotely decent customer support.  I'm tired of their excuses.  Give me solutions.  Give me a time frame.  Give me an "i don't know, but we'll figure it out".

But don't give me, a paying customer, excuses.  Because you will lose out.

No, I'm not going to be patient.  I'm the customer and I expect better service...

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hello,

Norton has clearly made a mess up their plans to make their software compatible with Snow Leopard. 

First rule of crisis communications is to be up front with your clients and apologize. That includes a clearly visible message on the front page of your web site, not buried in your Forums.  

Step two: Improve communication with your clients and provide them with updates on a daily basis(if possible), even if it is to say you still working on a solution. 

Step three: Offer to email updates on the problem so people don't have to keep checking back on the web site. 

Step four: Never, never, never try to blame the clients, or other stakeholders (Apple) or the competition for your own shortcomings. 

Step five: Hire a PR person, Writer or Editor to respond intelligently and with understanding to complaints. One of the tech people who has posted in this forum clearly lacks the customer relation skills which are so important during a crisis like the one you are going through. His comments only alienates your customers further and makes the whole deeper which you are trying to climb out of.

Step six: Make changes internally to ensure the problem doesn’t re-amening HCEDoccur. There is only so much goodwill your customers and clients will give you. By the looks of it, your goodwill is running on empty.

Step seven: Take steps to provide your unhappy customers with tangible reasons not to abandon your company and take their business somewhere else. That could include extending their subscriptions (as Apple did with MobileMe), or providing a substantial discount on other Symantec/Norton products.

I hope this helps.

Respectfully,

CHUM 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hello All,

I am a symantec norton internet security user for the mac (version 4.0) from Australia.

I am extremely disappointed to find that news about snow leopard compatibility doesn't even exist on the australian web site.

If anyone at Symantec needs convincing, please have a look at: http://www.symantec.com/en/au/norton/macintosh/internet-security

For the moment I have stopped using Norton Internet Security for the Mac 4.0. However my subscription is still ticking and the longer that Symantec takes to issue a version that is compatible with Snow Leopard the less time I have remaining on my subscription.

I ask that Symantec do the following for their customers (including myself):

1) Communicate the incompatibility clearly on the website. By this I mean not just the North American site but every site worldwide. Please do note that your customers come from all over the world and you are not showing any consideration if you post news only on the north american site. I would suggest on the front page of the site.

2) Provide an ETA for the fix. Since you mention that the fix is scheduled, you obviously have an internal date. It would be good if that internal date be communicated to your paying customers. Please note that NIS 4.0 for Mac costs A$99.00 we customers do spend quite an amount of money on your products.

3) Take steps to upgrade your PR department so that such issues can be better communicated in the future.

4) Provide a way of extending the subscription for those users who have installed Snow Leopard on their Macs and are unable to use NIS 4.0 or Norton Antivirus 11 for the mac.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

PapauZ....If your on Windows 7, get off a Mac Forum.....

I'm going to laugh my A..... off when Windows 7 ( and IT WILL as always ) fails miserably...

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support


smpis350 wrote:

PapauZ....If your on Windows 7, get off a Mac Forum.....

I'm going to laugh my A..... off when Windows 7 ( and IT WILL as always ) fails miserably...


PapauZ has the right to post here, just as you do, but has done so with more respect than you are showing.
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I've bought Norton IS 4.0   2 months ago and I'm VERY VERY disapointed because it's still not compatible with Snow Leopard...WTF, this is crazy

I've just put $70 in trash for this stupid company not capable of releasing a version optimised with the new Apple OS

Why other companies like intego are always ready for the D-DAY ? http://www.intego.com/news/integos-mac-security-software-is-fully-compatible-with-snow-leopard.asp

Bye Bye Symantec, you'll never see me again, I'll go with Intego VirusBarrier this time

shame on you :-(((((((((( 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support


smpis350 wrote:

PapauZ....If your on Windows 7, get off a Mac Forum.....

I'm going to laugh my A..... off when Windows 7 ( and IT WILL as always ) fails miserably...


Dear smpis350,
you still think that you are higher than others here (it seems every Mac user think this way as the others do the same here too.... and I'm really sorry to see that)... I think first you should think about things a little bit. Why can be a software manufacturer not give the users the update to their program for the new OS? I give you answer: there must be some error, what should be fixed before release the update. And maybe the program works on OS 10.6 fine, but can have errors on older ones, as they have different codebase, and it should be fixed before release.
And an other thing: just read about it on the net, there almost every 3rd party application on 10.6 has some issues, as the code has been changed a lot. McAfee, F-Secure, and a lot of other security companies didn't released an update for 10.6.... These companies are working hard to fix you the software, but users like you make them it harder by the complaining on every minute, that "why are you not done"... If you can do it better, write a security or any other software! You would be surprised how hard is it to create something that works on every OS, and machine.



And about Windows 7: it was much more stable as a beta like your precious Mac House Cat from the beginning, and had much less software and driver problem too.... It seem now Apple should learn something from Microsoft how to manage a good beta program to create a great software!
EDIT: And you should try Windows before you make a point.. I'm sure you have never seen any windows version as you are talking only about urban legends....

Message Edited by PapauZ on 09-07-2009 07:25 PM
Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I've ran Virusbarrier, Mcafee, Iantivirus, clamxav and all run ok on my Snow Leopard.  I am currently running F-Secure BETA and it has no issues that I've seen.

Symantec wont even properly install on Snow Leopard much LESS run correctly.  And this is a -- PAID -- program.

Iantivirus and Clamxav are FREE and they work.  Symantec a major costing product won't even install.  There is no defense for Symantec on this.  Period.

Symantec dropped the ball on their customers yet again.  And for that I will NEVER use their Products again.  I have over 400 days left on NIS 2009 and I promptly removed it from my computer.  Currently testing Bitdefender IS 2010 which is worlds above Norton anyway.

Mac Vs Windows?

I've been a PC user for well over 15 years, I bought my first Mac 2 months ago.  Goodbye Windows.  After 8 years Win XP still blue screens even after 3 service packs.  Vista while somewhat better than XP wasnt much of an upgrade (and still blue screens some, after 2 service packs) and, while streamlined, Windows 7 is just added eye candy.  Who cares about shaking your window to make the other windows disappear?  Touch screen?  Yeah go buy an entirely new monitor.

Still using a PC desktop and a Macbook (laptop).  My next desktop will be a Mac, without Norton IS.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

From McAfee's site.

System requirements

McAfee VirusScan for Mac

  • Mac OS X Tiger (10.4.6 or later), Mac OS X Leopard (10.5 or later) Mac OS X Snow Leopard (10.6)

-----------

But how can this be?  

Snow Leopard was released on August 28, 2009,

Austin, TX, August 26, 2009

INTEGO’S MAC SECURITY SOFTWARE IS
FULLY COMPATIBLE WITH SNOW LEOPARD

All of Intego’s Software is Ready for Mac OS X 10.6, Snow Leopard.

So correct me if I am wrong, but Intego Virusbarrier was compatible with Snow Leopard BEFORE it (SL) was released.  

Message Edited by spede1 on 09-07-2009 11:41 AM
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Great... You found some apps, which are worst then the free Avira AntiVir or AVG... No, they have much more function...





spede1 wrote:

From McAfee's site.

System requirements

McAfee VirusScan for Mac

  • Mac OS X Tiger (10.4.6 or later), Mac OS X Leopard (10.5 or later) Mac OS X Snow Leopard (10.6)

They finalized the update. When I last checked, it was not compatible with it (apple's support site listed it too as a not compatible program).
Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

The internet security applications for Mac are not too much, but definitely NIS4 is my favorite.I find as big mistake of the managers of Norton that didn't force the programmer to make NIS4 suitable with Snow Leopard on time.i mean there were a lot of beta versions of Snow Leopard many before it appeared officially.There are no excuses for this late!!!

In meantime we should know that upgrading from 32 to 64 bits this kind of security suite is not easy job.

i want to note that there were another problem which resolution took much time too.It was the compatibility of  Norton confidential tool bar with Firefox when it was updated.

DEAR MANAGERS, RESPECT YOUR CUSTOMERS AND THEIR MONEY ESPECIALLY IN THESE TIME OF GLOBAL CRISIS...!

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Sorry folks, I just don't have time for this nonsense . . . I bought McAfee's Virus Scan which was OSX 10.6 ready and will use it from now on.  Adios and good luck with this.Message Edited by rplat on 09-08-2009 01:28 PM
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

McAfee firewall counts on IPFW that is built in Mac OS(FreeBSD).

it means that McAfee serves as a GUI to configure on easy way this IPFW. Otherwise you can do it manually in Terminal(type "man ipfw" to understand how).it's another reason that rewriting of NIS4 late too much.Because NIS4 firewall is independent firewall.

For me, the most important thing that brings NIS4 is the firewall and confidential toolbar for browsers, not  the antivirus protection.

Also it has good log filter! 

Message Edited by unix7777 on 09-08-2009 02:48 PM
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi everyone, just a quick reminder to keep the posts friendly in the Norton Forums. There's no need to engage in personal attacks or flaming, since everyone is here to get some information and to discussion Norton products. Please be respectful of other forum users, and abide by the Participation Guidelines and Terms of Service. Thanks!
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Ryan--

I'd like to thank you and your team for the hard work you're doing to resolve the compatibility issues between your product and Snow Leopard.  I also appreciate the responses you've provided on this thread.  There are software companies that would just let end users eat static.

I do have two questions.  Will customers have their subscriptions extended to cover the days when your products were unable to function because of the compatibility issues?  Or perhaps they'll be eligible for discounted rates when it is time to renew expiring subscriptions?

Please do understand that I am in a bit of a jam.  I talked up your product to a first-time Mac buyer.  While I've explained that these things happen, I'm worried that I'm going to have to return the honorarium [a case of caffeinated beverages] I've received for helping with the research and set up of a brand new Mac Book Pro.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi,

I would also like to thank the Norton team for the hard work they are doing to get NIS 4.0 for mac to be compatible with Snow Leopard.

I believe that Apple may not have given the team enough time to get their product ready for Snow Leopard.

Hopefully this will be resolved.

Is it possible to let us know how things are progressing?

Regards,

Desilva26

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Yes, i also would like to know how the work goes?
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Exactly what is not working with NAV?  Mine is doing the updates, and running an automatic scan just like I set up before I updated to Snow Leopard!
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

"Exactly what is not working with NAV?  Mine is doing the updates, and running an automatic scan just like I set up before I updated to Snow Leopard?"

Please refer to ryan_mcgann's post on Page 1 of this thread.

http://community.norton.com/norton/board/message?board.id=norton_mac&thread.id=1104&view=by_date_ascending&page=1

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I have just bought a new MacBook Pro and it was delivered with Snow Leopard already installed. I have used Norton AntiVirus for over 10 years so I paid the upgrade price from my old v10 only to find it is incompatible. I am now in the situation where I have no virus protection and the clock on my paid subscription is ticking down.

I contacted Norton Technical Support by email but cannot get any satisfactory answer at all.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

i suggest that Norton put some count downer on it's page!on this way the people will calm and the people who buy will know when to expect the upgrade!
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Symantec is PATHETIC! It's been 2 weeks and no update, they REFUSE to say a word to every SL user. They think that being quiet will calm everyone, but It's just makes it worse.

 Get the update out or tells us EXACTLY WHEN it will be release....

This "soon" your tech people keep telling everyone has been going on for a week!

Enough! 

[edit: Please refrain from use of vulgarity per the Participation Guidelines and Terms of Service.]

Message Edited by shannons on 09-10-2009 08:49 PM
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I'm just going to note that Trend Micro also still does not support Snow Leopard, and they are saying that they plan to come out with an update some time in October.  So, I certainly hope that Symantec plans to come out before then.  I am a Trend Micro user that is thinking about making the switch to Norton, so I guess I'll see who supports Snow Leopard first.

By the way, on a good note for Norton.  When I first found out that Trend Micro didn't support Snow Leopard, I went to Trend Micro's home page to find out more.  Nothing.  So I used the "online chat" tool.  The guy told me he couldn't help me.  So I called them.  It took me two days and five phone calls (waiting on hold for more than 2 hours collectively..) to find out that even the "mac specialists" didn't know any answers whatsoever.  So, I tried uninstalling and reinstalling the software (the best solution the "techie" could give me) and was promptly brought to a page stating that "Trend Micro doesn't support Snow Leopard," and that an "updated release is scheduled to come out sometime in October."

So my point is, at least Symantec saw fit to put some kind of information on their website.  Now if only we could get a time frame....

Message Edited by DyeFactor on 09-11-2009 08:04 AM
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support


smpis350 wrote:

Symantec is PATHETIC! It's been 2 weeks and no update, they REFUSE to say a word to every SL user. They think that being quiet will calm everyone, but It's just makes it worse.

 Get the update out or tells us EXACTLY WHEN it will be release....

This "soon" your tech people keep telling everyone has been going on for a week!

Enough! 

[edit: Please refrain from use of vulgarity per the Participation Guidelines and Terms of Service.]

Message Edited by shannons on 09-10-2009 08:49 PM

This was posted by Mike Romo 10 days ago and I think clearly states the current position:-

1 - we don't get the real version of Mac OS X 10.6 until you do. I think if you take a look around, you will see that we are not the only security provider trying to revamp our software for 10.6. (Yes, we get the seeds, but there have been changes between the last build and the release build in the past.)

2 - No one is forcing you to update to Mac OS X 10.6. Indeed, many of the reviews suggest waiting until vendors can update their products for full compatibility.  I think it's fair to say that your frustrations are a standard part of being a Mac OS X early adoptor. 

3 - You will see a fix as quickly as we can make it. 

4 - You comparisons to other software products are unfair. We do far more than any of those products do.

thanks,

mike romo

mac product manager

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Yeah, I kind of think everyone should stop complaining so much.  I understand the frustration, but cussing out Symantec employees really isn't called for.  There are certainly a few things that Symantec could have done better, but I really think it's not going to be the end of the world if you have to wait a couple of weeks for a software update.  Plus, I like Norton better than Intego anyway.  And like it or not, those are the top two competitors when it comes to Macintosh security software.

I don't think anyone should get too upset unless it takes like two months to get an update out.  But I don't really believe it will come to that.  This is not the end of the world.  Everybody take a deep breath and walk outside or something.  If you are dissatisfied with the way that Symantec handled the Snow Leopard update, then it is your right as an American consumer to stop being a Symantec customer and move on to somebody else, not to act like a child.

Message Edited by DyeFactor on 09-11-2009 08:50 AM
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

I have the same issue with non-working Antivirus for the Mac. Apart from the fact that Symantec is too slow with the update, I am at the moment more interested in:

- how will I know that there is an update available?

- how will I get this update?

(less important, will Symantec give me some additional "license days" for the period that thier product did not work? )

Thanks,

Ed 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Ed-

I know the answers to your first two questions, and since a Symantec employee may not grace us with his presence for a while I'm going to try to help you out a little: 

1.)  We don't know exactly when the update will be available, nor do we have any estimated time frame, but all updates regarding releases for Snow Leopard compatibility will be announced on the Symantec website.  More specifically the product page.

2.) The update will be free for all current Norton users, and will be available via Live Update.

3.) ....Wait.  I would also like to know the answer to this question.  Even though I'm not a current customer, it would be interesting to know what Symantec does about reimbursing license time due to the incompatibility with Snow Leopard.  Trend Micro flatly told me that they would not.  I highly doubt Symantec will.  But that would be a good question for a *cough* Symantec Employee *cough* to answer.  If they are still alive. 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Despite of the fact that i'm disappointed by the fact that update delays, i would like to clear up one thing:

 - on the system requirements for NIS4 is clearly written: Mac OS 10.4 and Mac OS 10.5, it means that nobody promised us to support NIS4 for Snow Leopard.it means that Symantec surely won't compensate their customers with extension of the license. 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hmm, I am not so sure about that 10.4 and 10.5. When I asked the Norton helpdesk what the policy was regarding Mac OS upgrades, he read to me "compatible with Mac OS 10.4 and upwards". That was for Norton Anivirus by the way.

Regards,

Ed 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Hi all

I use iAntiVirus instead of IS for Mac.

iAntiVirus is supported SL, and have SMARTUPDATER.

Now that is enough for me.

TRY IT!

#Of cource, I'll re-install IS for Mac released the version supported SL. 

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

  i buy NIS4 mainly because of the good firewall.... no because of the antivirus protection.

Unfortunately there are few firewalls for Mac OS that works properly and cover my requirements.

Most of the firewalls count of IPFW or make the protection based on Application blocking...... it's not for me.

The good protection comes with good incoming/outgoing rules, ports, services etc.

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

The only two issues I've seen with NAV 11 since upgrading to 10.6 are 1) The vulnerability protection is only partially working, which is posted in the FAQs, and 2) The Auto File Scan doesn't work [gives you an error message when you try to turn it on]. My Auto Fix and Auto Disk Scan both work OK, and I am able to run a manual virus scan as well. I did have to go in and manually turn the Auto Protect back on, leaving Auto File Scan turned off. The only other thing I've noticed is my Dashboard is still telling me Auto Protect is turned off, even after I turn it back on. I was able to run Live Update with no problem and update my my definitions. It seems as long as you're willing to run a manual update every few days until an update is issued you should be fine.
Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

Please stop to be so nice with this Company !!!

I read quite a lot of things regarding our present problem (by the way still not solved) I agree or disagree with some remarkable... remarks.

But I can not understand people trying to find any excuses to the people of Norton/Symantec.

There is a lack of communication from this "huge Company" Some "low level" people are trying to explain that they did not dispose of the snow leopard on time to fix a patch working with the new OS X. "rubbish" How can we be abuse with that sort of answer.

Why a "real" manager from this company does not communicate officially in adopting a "cautious attitude"

In doing so, we will not have 5 pages of comments on this problems on the "community blog"

Kudos0

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

i'm running out of patience .... more than 6-7 times a day i check this site with the hope to find finally the GREAT UPGRADE.... 
Kudos6 Stats

Re: Norton Internet Security for Mac OS X and Snow Leopard Support

hi--

I posted a message here: http://community.norton.com/norton/board/message?board.id=norton_mac&thread.id=1267

here's the text of that message, just so you don't have to click:

Hi everyone--
 
Usually we do not discuss the details of an upcoming release or update for a variety of reasons, including that if we run into a bug that makes us slip our schedule, people get angry that we are not standing by the dates we promised. However, this is a special case and I have been given permission to share our schedule for Mac OS X 10.6 support - just keep in mind that dates may change, okay?

  • Norton AntiVirus 11.0.3 will be released this week. This will add Mac OS X 10.6 support to the standalone Norton AntiVirus product as well as the antivirus portion of Norton Internet Security.  There are other fixes as well ("virus could not be repaired" error message bug); check the ReadMe for more information.
     
  • Norton Internet Security 4.1 will be released next month, right now we are looking at late October.  This will fix some bugs but mostly be all about supporting Mac OS X 10.6. Norton Internet Security is a very complicated product – the work we are doing to provide phishing protection on the new version of Safari is significant – which is why it is taking longer. In addition to the phishing protection fixes, we are addressing some UI issues we are finding in Mac OS X 10.6, but, after the 11.0.3 patch is released, it is worth stressing that the only feature that will be non-functional in Norton Internet Security is the phishing protection, due to the extra work we need to do to support Safari. 

  • Norton AntiVirus 11.1 will be released at the same time as Norton Internet Security 4.1. This will offer up other fixes and replace the 11.0.3 update.

  • The patches will be available via LiveUpdate. New CDs, with updated packaging, will take a few weeks to hit the stores. 

I know this has been frustrating for you and I apologize. I hope that this information helps explain the situation. If you have questions, post here or email me at mike_romo@symantec.com

as always, thanks for your patience and your support.

Mike

mike_romo@symantec.com

mac product manager

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