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Kudos0

Norton Internet Security For MAC Will Not Complete Installation After Restart

Hello,

 I purchased NIS (V5 will not work with OS 10.5.8, so V4 must be used) for MAC a few days ago online at the Norton website, downloaded, ran the installation, and restarted. However, after startup the configfuration assistant did not run (as indicated by the last screen before restart), no Norton/Symantec service showed in the Activity Monitor, and no icon was added to the desktop.

 After several chat sessions I was advised to download and run a Norton product removal program and re-download and install NIS V4 for MAC. This now enabled the configfuration assistant to run after restart, however subsequently, there was still no Norton/Symantec service, and no icon. In short no indication that NIS is present.

 Any further attempt to install results in the original situation, i.e., no configuration assistant after restart etc., perhaps because a configuration is already detected. However the last screen after an apparently successful install before restart always indicates that the configuratiuon assistant should run after restart.

 Can anyone suggest a solution or tell me what Norton/Symantec service should run, and in which folder should this service program be located ?

 Thank you.

Replies

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

Hello,

 I purchased NIS (V5 will not work with OS 10.5.8, so V4 must be used) for MAC a few days ago online at the Norton website, downloaded, ran the installation, and restarted. However, after startup the configfuration assistant did not run (as indicated by the last screen before restart), no Norton/Symantec service showed in the Activity Monitor, and no icon was added to the desktop.

 After several chat sessions I was advised to download and run a Norton product removal program and re-download and install NIS V4 for MAC. This now enabled the configfuration assistant to run after restart, however subsequently, there was still no Norton/Symantec service, and no icon. In short no indication that NIS is present.

 Any further attempt to install results in the original situation, i.e., no configuration assistant after restart etc., perhaps because a configuration is already detected. However the last screen after an apparently successful install before restart always indicates that the configuratiuon assistant should run after restart.

 Can anyone suggest a solution or tell me what Norton/Symantec service should run, and in which folder should this service program be located ?

 Thank you.

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

Hi,

--> Could you tell us where you got the uninstall program from?

-->You should see Symantec Solutions folder inside the Applications folder. That is where NIS should be installed.

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation
Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

Hello,

 I downloaded the uninstall program from a link or instructions provided by a chat session, I do not have a record. The folder is called      RemoveSymantecMacFiles    and it contains 

RemoveSymantecMacFiles.command  and

ReadMe.txt

 There is a Symantec Solutions folder inside the Applications folder, and it contains,

Symantec Uninstaller.appSymantec Scheduler.appRegister Your SoftwareRead Me Files/Norton Firewall.appNorton Confidential.appNorton AntiVirus.appLiveUpdate.appLate Breaking News  Based upon another message at this forum I downloaded and ran GatherSymantecInfo . I have just run this after a restart and see the following seven Symantec processes logged, 

5. Symantec processes currently running

USER         PID  %CPU  %MEM VSZ       RSS      TT STAT STARTED TIME     COMMAND
root            45     0.4      44.9      552024 470456 ??  Ss      2:36PM     0:04.02

 /Library/ApplicationSupport/Symantec/AntiVirus/NortonAutoProtect.bundle/Contents/MacOS/NortonAutoProtect

A/C Name 146    0.0        0.2      212976     2012 ??  S        2:38PM     0:00.03

 /Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app/Contents/MacOS/SymSecondaryLaunch -psn_0_73746

root             64    0.0        0.1        75796       544 ??  Ss      2:36PM     0:00.05 /Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedSettingsd

root             47    0.0        0.1        78244       956 ??  Ss      2:36PM     0:00.04

/Library/Application Support/Symantec/AntiVirus/DiskMountNotify.app/Contents/MacOS/DiskMountNotify

root             46    0.0        0.1        76772       864 ??  Ss      2:36PM     0:02.38 /Library/Application Support/Symantec/Scheduler/SymSecondaryLaunch.app/Contents/NortonMissedTasks

root             44    0.0        1.4         99340  14456 ??  Ss      2:36PM     0:01.96 /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon

root             43    0.0        0.0         76940      352 ??  Ss      2:36PM     0:00.00 /Library/Application Support/Symantec/Scheduler/SymSecondaryLaunch.app/Contents/SymSchedulerDaemon

  I am used to Norton programs on WinXP, but am relatively new to MACs. I would have expected some indication on the Desktop of a Norton program running however I cannot see any. I would like to find out what should be visable such as a program icon on the lower edge docking bar, or the top menu bar.  Thank you.  
Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

Can anyone assist here ?

 I would really like to find what change should occur to the desktop after an installation of NIS V4 for MAC. What new icon(s) should be visable ?

 Thank you

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

There should be a yellow and black icon for the Norton QuickMenu toward the right side of your menu bar, do you see that?  Are there applications in /Applications/Norton Solutions?

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

Sorry, I missed your list of applications from the previous email.  Nothing is installed on the desktop, but you should be able to launch from the QuickMenu.  If you don't see that, can you run any of the apps in Symantec Solutions?

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

 Yes, I can run applications in the /Applications/Symantec Solutions folder.

The QuickMenu is enabled in the system preferences, however there is nothing included in its list.

 Thank you.

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

Which application should run at startup to produce the yellow/black icon, and which should run after installation and restart to provide a configuration menu ?

Kudos0

Re: Norton Internet Security For MAC Will Not Complete Installation After Restart

It's a program called UIAgent.  It sounds like it did not run for some reason.  Can you run Norton AntiVirus and run the Gather Support Information command.  I'll contact you privately with an email address to send the info.

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