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Kudos0

Norton Internet Security - Why need to press Fix Now

Hello,

I have all my settings enabled for automatic updates, scans, etc.

Yet, at least once a few months, Norton's icon shows up with a. "You Are At Risk" alert asking me to press a button.

Really?

Norton will stay in this .mode until i press a button?

And what exactly is this mode?  Is it a lower security mode?

Please help me understand why Norton is not managing this automatically as I expect it should.

Why does it have to drag me through this minor drama.

Labels: Virus Scan

Replies

Kudos0

Re: Norton Internet Security - Why need to press Fix Now

Hi, marinewonder. Is Norton working ok, otherwise ?

Are you running Windows 10 ? If so, you need to do a full restart for Norton and other programs to correctly update/operate.

https://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a...

Windows 10 Home X 64
Kudos1 Stats

Re: Norton Internet Security - Why need to press Fix Now

When you click on the Fix Now button it will run which ever module is required to make Norton happy again. It can be a scan, or liveupdate, or a backup if you have that feature.

Recently, some users have seen this as the SDS malware definitions were not updating correctly for a few days. It was a problem with the definitions not being sent out as frequently as usual over the holiday period. This cause the Norton product to complain about being 'at risk'.

It is not a lower security mode, it is just notifying you that the program needs some attention.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Internet Security - Why need to press Fix Now

@marinewonder,

When it comes to some detected/flagged malware, the Norton product can automatically take care of those threats. Then, when it comes to some less important log/event, further action will be required.

Then, you may check this KB to see if yr computer is still protected.

Thx~

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Internet Security - Why need to press Fix Now

I have the same issue as the original poster. Why am I required to press a "Fix Now" button? All my settings are set to automatic which should mean it runs it for you. Instead I have to manually push a button to get a resolution. I turn the computer off for a few days and I'm required to pay attention to it... risk or not. Just seems silly!
Kudos0

Re: Norton Internet Security - Why need to press Fix Now

It is because you turned off the computer for a few days. No definition updates have been downloaded, so Norton feels there is a problem. 

You could probably just ignore it and Norton would take over doing the LiveUpdates and Quick scan on its own. Then the message should go away. Or you can click the Fix Now button and get everything brought up to date.

Personally, I feel it is good that a security product tells you if it thinks things are not 100% .

Things happen. Export/Backup your Norton Password Manager data.

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