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Kudos0

Norton Internet Security window flickers while running task

Hi, I am using Norton Internet Security 22.7.0.76 on Windows 10 Pro. When I run LiveUpdate or perform a scan, the Norton Internet Security window flickers continuously until the task is complete. The task completes fine but the window flickering is annoying. Has anyone else noticed this, and if so, is there a fix? Thanks.  

Replies

Kudos1 Stats

Re: Norton Internet Security window flickers while running task

Kudos0

Re: Norton Internet Security window flickers while running task

Hi, Thanks for the response. I saw a lot of posts about the desktop screen flickering before I posted. However, it is not my desktop screen that flickers. In fact, my desktop and all other open applications work fine while a Scan or a LiveUpdate is running. The problem is with the Norton Internet Security application windows themselves - they flicker continuously while a Scan or a LiveUpdate is running. When the task completes, they look fine again. Thanks.

Kudos0

Re: Norton Internet Security window flickers while running task

any chance you're seeing the moving progress bar

Kudos0

Re: Norton Internet Security window flickers while running task

No, it is not the moving progress bar. All Norton application windows flicker continuously while a Scan or a LiveUpdate is running. I just thought I would check if anyone else was seeing a similar issue. If not, I can just minimize the windows while a task is running and pretend that it is not happening. Doesn't inspire confidence though!

Kudos0

Re: Norton Internet Security window flickers while running task

francis_duffy: I just thought I would check if anyone else was seeing a similar issue.

Let hear from Community

Kudos0

Re: Norton Internet Security window flickers while running task

I'm experiencing the same problem. Very annoying.

I've tried multiple reinstalls and windows msconfig adjustments.

not successful yet.

Kudos0

Re: Norton Internet Security window flickers while running task

Check that your graphics drivers are up to date.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Internet Security window flickers while running task

Hi, I'm having the same problem, reinstalled Norton twice today, checked for viruses with another program and just updated my graphic drivers but all to no avail. A solution would be much appreciated.

Update: just completely uninstalled Norton again, then reinstalled it, and now it works flawlessly again. Maybe the graphic drivers update did the trick after all.

Kudos0

Re: Norton Internet Security window flickers while running task

I can also confirm this. This is NOT a screen flickering. The Norton GUI is the ONLY thing flickering. I am a Comcast customer. I download NSS from Comcast and it installs. Everything works great. But you have to keep running Live update till you get the latest version. Once everything is applied all of a sudden the GUI will flicker. A lot. I have uninstalled and reinstalled 3x. Another machine also does this. Both are running Windows 10 with the Anniversary update. FYI.............I applied the flicker patch for haha's and still the same thing. All drivers are up to date. Uninstall normally. Then ran the Norton uninstall tool. Rebooted several times. Installed NSS. After about the 5th or 6th live update and patch poof.............the GUI starts to flicker. 

Kudos0

Re: Norton Internet Security window flickers while running task

Just did a complete uninstall again. GUI works great. No flickering. Then after updating completely to the current version (after about 5-6 Live updates and reboots/ patches) it starts to flicker. 

Kudos0

Re: Norton Internet Security window flickers while running task

Can I get a response on this? Would be nice to get this fixed. Thanks. 

Kudos0

Re: Norton Internet Security window flickers while running task

Perhaps Norton Support Remote Session will see/comment re GUI flicker.
Chat with Official Norton Support  --- Call Official Norton Support 

Kudos0

Re: Norton Internet Security window flickers while running task

No offense but how would this fix the issue? I am not the only one here. Graphic drivers are up to date. The first version I use is flicker free. Only happens once NSS is full up to date. After about 5-6 Live Updates, patches and reboots. If I leave it only using a previous version it is fine. 

Kudos0

Re: Norton Internet Security window flickers while running task

No offense.  If Norton Support thru Remote Session can see GUI flicker.  Then hopefully Norton Support will document and escalate.  No offense. 

Kudos0

Re: Norton Internet Security window flickers while running task

I had the same problem and went thru the Norton recommendation.

My brother helped me to fix.

First of all, it is a graphics issue.

My machine is a Dell Precision mobile work station M6600.

Lots of speed and ram.

also a NVidia video card.

My fix was this, in this order:

1) went to dell for the latest drivers and updated as applicable.

2) then to intel for the latest drivers. ( for the onboard graphics drivers and what ever else it said I needed)

3) then  to NVidia for the latest drivers.

Rebooted a couple of times and have not had the Norton Graphics problem since..

Good luck.

Kudos0

Re: Norton Internet Security window flickers while running task

As I have already said the graphic drivers are up to date. Lenovo W520. This does not happen when NSS is first installed. When NSS is first installed the version is 22.7.0.76. Then I have to run several Live Updates, patches and reboots. After version 22.7.1.32 is applied the GUI starts to flicker. ONLY Norton has this issue. No other software does. 

Kudos0

Re: Norton Internet Security window flickers while running task

PatsSoxBruins: ONLY Norton has this issue. No other software does. 

and what does Norton Official Support advise...?  Permalink

Kudos0

Re: Norton Internet Security window flickers while running task

re: PatsSoxBruins post

I agree and went thru the same process multiple times.

I suggest you follow the steps in my post of 9-7-16.

It worked, and still does, for me.

Incidentally, it also helped me with a couple of other graphics issues, that I had been experiencing.

Maybe I got lucky.

Good luck

Kudos0

Re: Norton Internet Security window flickers while running task

I DO NOT HAVE A DELL COMPUTER. The Lenovo Nvidia drivers have been just updated via the Lenovo website which include the Intel graphic drivers and the Nvidia graphic drivers. My laptop has onboard video and an Nvidia GPU for when you need more graphic power. I do not have ANY other graphic issues. I uninstalled NSS and went back to Avast to see. No GUI issues. I went back to NSS and no issues. The issue does not occur till the latest patch is applied. 

Kudos0

Re: Norton Internet Security window flickers while running task

I understand and had the same conversation with my brother.

I'm an electrical contractor, not a computer tech as he is.

He asked me to humor him and get the updates from the component manufacturer websites and load them in the desired order at boot.

1) system (dell)

2) laptop screen (intel)

3) slave screen (NVidia)

I don't think dell or lenovo matters.

It has to do with the order of drivers loading at machine boot.

Unfortunately, it worked for me.

Good luck!

Kudos0

Re: Norton Internet Security window flickers while running task

And if the latest drivers are not helping, try rolling back to an earlier version. It is usually only gamers that need the bleeding edge drivers for their graphics.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Internet Security window flickers while running task

Problem was there before updating the drivers. I tried updating the drivers to see if it helps. Rolling back does not help either. The problem is not there when installing NSS and updating it for the first couple of Live Updates. It's fine after the next Live Updates. Then once it is fully up to date and patched then it happens. 

Kudos1 Stats

Re: Norton Internet Security window flickers while running task

Check the solution found by the user here. For him, it turned out to be his laptop choosing to use the NVidia graphics instead of the onboard Intel graphics. Once he set it to use the Intel adapter, things straightened out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Internet Security window flickers while running task

Once he set it to use the Intel adapter, things straightened out.

I should clarify, that once he set Norton to use the Intel adapter, things straightened out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Internet Security window flickers while running task

This is exactly what was happening. I uninstalled NSS completely again. Installed a fresh copy of NSS 22.5. No issues. Updated to 22.6 via live update. No issues. Installed 22.7 and the issue started. I enabled "show GPU activity in the system tray". Nvidia ended up being the default for NSS. So I selected the integrated Intel instead. Problem fixed. I have the option to use Intel graphics or Nvidia graphics. But again the problem is not there till  22.7 which gives me the impression that something is up with NSS or NS and the latest Nvidia drivers. Even previous Nvidia drivers. I did this over the weekend before even seeing this post. 

Thanks to peterweb. I found the problem on my own but Norton DEVS still need to look at it. As I said the previous versions do not have this issue. 

Kudos0

Re: Norton Internet Security window flickers while running task

Your solutions did not help this matter. There is a graphical glitch between NSS or NS 22.7 and the Nvidia drivers. 

Kudos0

Re: Norton Internet Security window flickers while running task

This was in reference to bjm's post. 

Kudos0

Re: Norton Internet Security window flickers while running task

But again the problem is not there till  22.7 which gives me the impression that something is up with NSS or NS and the latest Nvidia drivers. Even previous Nvidia drivers.

I believe that if you search information on troubles with Nvidia drivers, you may find lots of stories about incompatibilities with many software packages.

Yes, it could be Norton, but unless you were able to log the timing of the issues with the timing of Norton updates and Nvidia updates, it is hard to determine which is at fault.

I have an Acer laptop with Intel integrated and Nvidia dedicated graphics. I have not had to change anything in either to have my Norton Security Premium work. With only a few users here with the issue, it may be some other commonality of installed software and hardware that is also involved with this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Internet Security window flickers while running task

I can duplicate it over and over as indicated. Windows 10 64bit. NSS version 22.5 no flicking same Nvidia drivers. NSS version 22.6 no flickering. Same Nvidia drivers. NSS 22.7 flickering. Same, old or newest driver flickering will occur. Again the flickering does NOT occur with previous versions. The other person with this issue also indicated that the issue never occurred till 22.7. 

Kudos0

Re: Norton Internet Security window flickers while running task

Same issue.
Tried to reboot in safe mode with networking support, applied the patch, and nothing, still get flicker when a norton screen appears.
Uninstalled, and tried to reinstall, problem persists. Windows 10.
Chat tech denied the problem. Another chatter stated there is a patch. I stated, yes I know, I tried. Of course they never read. Got fed up with support. Waiting to see if there is a solution before my renewal is up.. What about that 100% guarantee..
This sucks. I have AVG going now.. Some solution Norton..

Kudos0

Re: Norton Internet Security window flickers while running task

Hello photoj

I will try to bring your issues to the attention of Norton.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Internet Security window flickers while running task

No reason to uninstall Norton and install AVG over a flickering. Now is your entire screen flickering or just the Norton GUI? The 100% guarantee refers  to malware removal. Not a graphical glitch. Did you try what I did and others? 

Kudos0

Re: Norton Internet Security window flickers while running task

The Norton GUI is flickering.
It then locks up the OS as it sends the processor to 100%..
I will install anything that stops me from working and loosing work.

Kudos0

Re: Norton Internet Security window flickers while running task

PatsSoxBruins, what? reinstall 6-7 times? Yes, I tried that. I see no solution referenced.

Kudos0

Re: Norton Internet Security window flickers while running task

See here. It is a problem with Nvidia drivers. Do you have a laptop with on board graphics and an Nvidia graphics? My laptop and others have the option to run the integrated Intel graphics or the Nvidia graphics. If you run NS using the Nvidia processor it will flicker. Under the Intel it does not. Please read this entire thread rather then just the last replies. 

https://community.norton.com/en/comment/7162981#comment-7162981

Kudos0

Re: Norton Internet Security window flickers while running task

@PatsSoxBruins & @photoj,

Thank you for reporting this issue and sorry for the inconvenience.

We are looking into this issue and I'll send you a private message requesting logs.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: Norton Internet Security window flickers while running task

I fixed my issue. It only occurs if Norton is running under the Nvidia GPU. If it is running under the Intel GPU it is fine. Other users are having the same issue. You need to enable the systray icon in the Nvidia control panel which tells you what programs are currently running under the Nvidia GPU. Technically the only thing needed for the Nvidia GPU are games and my LabView programs. Everything else should be using Intel (integrated graphics) by default. If a program requires more power then the Nvidia GPU kicks in. But Norton should not be requiring this. The problem did not occur with previous versions. Only started happening after 22.7. So I just have Norton set to use only the Intel graphics. Problem fixed. 

Kudos0

Re: Norton Internet Security window flickers while running task

I found another solution. I had have the problem after graphic driver update from AMD Catalyst Control Center. After that AMD Radeon Dual Graphics was enabled and flickering within the NIS window while running task occurred . When disabling this option the NIS window did not flicker anymore.

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