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Kudos0

Norton for Mac LiveUpdate stuck

I am running Norton 7.9.1 which I got through my Xfinity subscription, and I am running the latest MacOS with the latest patches. Recently, Norton has been saying it has a problem that needs to be fixed. LiveUpdate looks like it’s trying to download something but it gets stuck and never completes. I’ve tried rebooting the Mac numerous times but that hasn’t helped. I also tried completely uninstalling Norton using the terminal script and then reinstalling it but even that didn’t help. Any suggestions on what else I can try?

Replies

Kudos0

Re: Norton for Mac LiveUpdate stuck

Hello BHelbig. Is this method the one you used to remove the product? If not please give it a go, make sure you reboot before reinstalling. Let us know your results if you'd be so kind so we can follow up.

Cheers 

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton for Mac LiveUpdate stuck

Yes. That’s the method that I already tried to uninstall Norton.
Kudos0

Re: Norton for Mac LiveUpdate stuck

And you are doing so from an admin level log on correct?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton for Mac LiveUpdate stuck

Yes, I ran the script from an admin level account and then did the reinstall from the same account.

I don't think I mentioned this previously but this problem seemed to start around the same time that I installed the latest security update patch for MacOS. Is it possible that something that patch changed is interfering with the LiveUpdate process?

Kudos0

Re: Norton for Mac LiveUpdate stuck

Could be the patch. What is your current install version?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton for Mac LiveUpdate stuck

Current install version of Norton or MacOS? Norton is 7.9.1 since that seems to be the latest version offered through Xfinity. For MacOS, I don't know off the top of my head. I'd have to check later today when I get home from work.

Kudos0

Re: Norton for Mac LiveUpdate stuck

The MacOS version is 10.13.6 (17G5019). I guess I’m not running the newest MacOS after all. I just tried to update the OS to 10.14 but apparently my Mac is too old (7 years) and isn’t supported by the newest version.

Kudos0

Re: Norton for Mac LiveUpdate stuck

I just tried bringing up the Norton Security app again and this time LiveUpdate ran successfully and downloaded the latest virus definitions. I have no idea what was causing the problem the past several days but apparently it’s working now.
Kudos0

Re: Norton for Mac LiveUpdate stuck

Thanks for the status, and I'm glad you have the issue resolved. Have a great day today.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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