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Kudos0

Norton Manage accounts - issues

When I log into my MacBook and in my norton account/subscriptions online it shows the other PCs/laptops I have registered and downloaded the security programme too, but for some reason it doesn’t show the MacBook being protected. It is, as when I go to the Norton Securty, it says 300+ days as we have just renewed. The only thing I believe is different is when I load Norton securty, it has my email logged in at the top right, but the other pcs (mix of family) I have not ‘logged in’ at the RH corner. Also I believe it’s all registered with the same product key, is anyway of checking this??
Mat Duncan

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Kudos0

Re: Norton Manage accounts - issues

Not sure of the Mac version interface, but on PCs you need to check that the Remote Management setting is turned on. Go to Settings - Administrative Settings, and scroll down to Remote Management and turn that setting on.

Then check Help - Subscription Status to sync your computer with the Norton Servers.

Restarting the computer may also help.

Things happen. Export/Backup your Norton Password Manager data.

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