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Kudos7 Stats

Norton Management Is Shirking It's Responsibility

What is wrong with Norton Management ????????

Why can't Norton Management come out with one consistent clear statement respecting product upgrades to NS and see to it that all customer service reps are fully educated about it.?

I don't get it. The current confused situation is shameful for a major corporation.

Don't they know about or understand or care about the current confused situation where frustrated existing customer's are receiving differing experiences depending on which customer "service" representative they get to talk to?

Are Norton Employees who follow this forum afraid to approach Norton Management to inform them about it?

Or does Norton just not care and is simply shirking it's responsibilities to it's existing customer base.

Whatever the reason, IMHO it's a shameful display of corporate ineptitude. I'm certain that in the end it will hurt them on the bottom line.

It makes no sense to invest the time and money to develop what appears to be a great product, performance-wise (still no testing of it's effectiveness) and then screw it up by ignoring, and aggravating some, of the most likely future purchasers of the product that always have and would otherwise sustain the company in the years to come. Norton should have continued its existing upgrade policy and written-off whatever sales it might lose this year from it's existing customers as part of its long-term investment in the new product.

Someone at Norton is asleep at the wheel.

Replies

Kudos1 Stats

Re: Norton Management Is Shirking It's Responsibility

Someone at Norton is asleep at the wheel.

I agree 100%. I hope they wake up soon.

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos2 Stats

Re: Norton Management Is Shirking It's Responsibility

hok wrote:  What is wrong with Norton Management ????????  [..]
[..] Whatever the reason, IMHO it's a shameful display of corporate ineptitude. I'm certain that in the end it will hurt them on the bottom line.[..]
Someone at Norton is asleep at the wheel.

Symantec Reports First Quarter Fiscal Year 2015 Results 
Cost-cutting pays off for Symantec as profit lifts

No one is asleep at Symantec
$.02

Kudos1 Stats

Re: Norton Management Is Shirking It's Responsibility

The product upgrade chat game is ridiculous, I am very regret to buy the new version
Kudos4 Stats

Re: Norton Management Is Shirking It's Responsibility

If Norton management doesn't wake up and straighten out this upgrade fiasco they will lose more customers. They've already lost me.

Kudos0

Re: Norton Management Is Shirking It's Responsibility

I have reports, that Russian local office gives free upgrade to NS for all NIS users.

Now that's the spirit. Just why main office can not do the same???

Kudos0

Re: Norton Management Is Shirking It's Responsibility

hok wrote:  What is wrong with Norton Management ????????  [..]
[..] Whatever the reason, IMHO it's a shameful display of corporate ineptitude. I'm certain that in the end it will hurt them on the bottom line.[..]
Someone at Norton is asleep at the wheel.

Symantec Reports First Quarter Fiscal Year 2015 Results 
Cost-cutting pays off for Symantec as profit lifts

No one is asleep at Symantec
$.02

Juicing a company's stock price by cutting costs and stock buybacks to increase executive performance bonuses and the value of stock options has nothing to do  to do with the quality of the the customer's experience.

Kudos3 Stats

Re: Norton Management Is Shirking It's Responsibility

That was last year. All corporations have been increasing profits by cutting costs-e.g. firing employees. It's been a trend-the thing to do along with stock buy-backs. Soon there will be no one with enough money to buy NS.

It's this corporate mindset that is killing off the middle class in the USA and will ultimately lead to the destruction of our economy.

I've never seen a more confused, disorganized product roll out.

Accepted Solution
Kudos5 Stats

Re: Norton Management Is Shirking It's Responsibility

Norton Management are you listening to what people are saying about your disgraceful management in fact you cannot really call it management because you are not managing anything.........You are asleep at the wheel. Instead of laying off hard working decent people Norton Management should do the best thing for the company and resign so that new management can be brought in who care about their customers. You have lost me as a customer as well as my family and friends because of the utter mess you have made regarding the NS launch and not keeping your word about upgrading as soon as new products are launched.

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