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Kudos0

Norton Mobile App Advisor

Hi everyone,

I just updated my Norton Mobile App on my phone. All areas seem fine, but when I click on the App Security tab, the App Advisor says 'unusual behaviour found'. When I click on it, it lists "org.codeaurora.bluetooth" and PUA. I haven't installed any apps and I ran a Malware scan and all turned up fine. I am concerned these are viruses? Does any one know what they are and how to remove them, if needed? thanks.

Replies

Kudos0

Re: Norton Mobile App Advisor

What device are you using and what Android version? 

When the App Advisor lists the org.codeaurora.bluetooth, what app is it reporting this for?

If in fact you do have a PUA, try a second opinion scan using Malwarebytes. It may concentrate more on PUPs than Norton does.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile App Advisor

it's a blackberry keyone and it's version 8.1.0

it's not saying what app. (unless I am looking in the wrong place-my apologises, I am a newbie!)

it just says under App Security

App Advisor-unusual behaviours found. 

then, when I click on it, it says unusual behaviours: behaviours like auto-install or self update are risky.

then it lists: org.cod... and PUA.

I don't know what malwarebytes is.

Kudos0

Re: Norton Mobile App Advisor

Here is an example of an App Advisor notification on my Android phone. This is for an app that may have high background data usage. Then below that is the icon for the app that is being flagged. Once you see this information, you can decide if you  want to keep it or remove it from your device.

This example points to a Euchre 3d app that I downloaded.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile App Advisor

mine looks a little different than that. 

there is just an android app icon with the org.codeau...underneath it.

then under that, there's another icon, a square with a triangle in it, with PUA underneath.

do I click on the android icon to remove this from my device?

Also, I don't know if this is related, but after I updated Norton, Norton also said my Privacy was not 100% (which is also different from before the update). it lists some preinstalled Google services as the reasons. 

Kudos0

Re: Norton Mobile App Advisor

For your first issue. A screenshot would go a long way to helping me understand what you are seeing. I find what I have to do to post screenshots from my mobile devices is.... first create the screenshot. Then send it by email to my computer. Then I can post it to the forums using the instructions here.  https://community.norton.com/forums/how-post-image-forums-0   But you cannot delete the app from within the Norton Security app. If you can identify the app concerned, you need to go into Android Settings - Apps, and find the app you want to remove. Tap on that and then tap on uninstall.

Your second question can be related to a combination of Android updates and Norton updates. The Privacy warnings need to be looked at and then you decide whether to trust the app or not. If you trust it, your Privacy score will return to 100%.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile App Advisor

I found this online and it is almost identical to what I am seeing. Except it doesn't say Message with that icon, it says org.codeaurora... with an Android icon.

thank you for letting me know about where to delete the app. i looked in my settings/apps, but it is not there.

that's what I was thinking too, if I 'trust' those apps, the Privacy app would be 100% again too.

I found this thread, and it sounds similar to what I am experiencing.

https://community.norton.com/en/forums/sys-sim-unusual-behavior-false-postive-or-not

I am wondering if this is an update or system app that is associated with bluetooth. I called Blackberry Support, the guy didn't seem to know.

Accepted Solution
Kudos0

Re: Norton Mobile App Advisor

If it has an Android icon, that sounds like a system app. The flagging of a system app is likely because a system app, buy its nature, can do things that in a regular app would be considered a risk. As long as you have not rooted your device, you should have nothing to worry about. 

Check your Norton Mobile Security, NMS, Settings to stop the scanning of system apps. Tap on the three bars at the top left of the screen and tap on App Settings. Scroll down to the Scans section and be sure to turn off the Scan System Apps setting. Then go back to the main NMS screen and pull down on the page to rescan the device. Then check to see if you still get this notification in the App Advisor. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile App Advisor

thanks peterweb for your help. 

when you say "Then go back to the main NMS screen and pull down on the page to rescan the device" what do I click on to rescan my phone? Anti-Malware, System Advisor...? (right now they all say 100%)

Also, what do you mean my "rooted my device"?

Kudos0

Re: Norton Mobile App Advisor

Just press anywhere in the big circle at the top of the main screen, and pull down on the screen. That will initiate the device scan.

If you do not know what a rooted device is, you probably have not done it. It is a process where you bypass the normal Android protections for the OS. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile App Advisor

I did the scan (without scanning the system files) and all was good. Even the Privacy Risks tab was 100% again. So that was the issue.

thank you peterweb for your help :) 

So, is Scanning the System files on by default by Norton? If so, how come it didn't pick up these apps before? Is it necessary/good idea to keep it on?

Kudos0

Re: Norton Mobile App Advisor

It has been a while since installing NMS on my devices, so I'm not sure if the System File scan is default or not. It was not when I last installed, but the developers may have changed that over time.

I would think it is OK to leave the setting off. Going back to my comment about rooting. As long as you leave the device as it came from the manufacturer, the OS should protect itself. And as you found, it can give unnerving warning messages that will only worry you for nothing.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile App Advisor

yes, that's true!

thanks :)

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